Stayed here 3 nights with my wife and 11 yr old son.
First the good bits. Other reviews are accurate. Rooms are good, quiet and comfortable. Breakfast OK and bar staff helpful. The hotel is of modern minimalist design, which suited our tastes. Shuttle to and from hotel is very efficient. It is very close to the train and metro station - the train is much quicker into the centre.
The downside is the area around the hotel is a building site or scrub land with few other amenities. No problem on the warm sunny days we were there, but not much fun I would imagine in a wet winter. The shopping centre is just fast food and closes at 2000.
My real issue is with the administration at the hotel. As with at least two other reviewers on here, I now find I have been charged twice, and despite a lengthy (and expensive) phone call back to Denmark, I'm still waiting for my refund. I knew the problem was coming after reading reviews before I travelled and despite my best efforts and reassurances from hotel staff it still happened! Why?
I had two separate bookings, first two nights paid, last night I used my reward points. On check in despite the front desk saying I was only staying two nights, I did finally get them to realise that I was booked in for three. Reassured no problem and I could stay in the same room. After midday following my second night, returned to find we were locked out of our room. I went through it all again at the front desk and it was resolved, but our room wasn't fully serviced. On check out day I was told I had nothing to pay, when I pointed out my full stay, I was eventually allowed to settle my account. I noticed the invoice was set against my free night, and specifically questioned this and was reassured there would be no problem with billing. What a surprise when three weeks later I find my credit card has been deducted again - I bet my first two nights have somehow shown as unpaid.
This is basic hotel management stuff, come on Crowne Plaza sort it out!
Oh and Copenhagen is one of the most expensive places in Europe.
- Official Description (provided by the hotel):
- Hotel Crowne Plaza Copenhagen Towers in Copenhagen is Denmark’s leading hotel within sustainability. Sustainability is incorporated in all aspects of the hotel, and our green profile means that we use 65 per cent less energy than other comparable hotels. From our spacious and elegant rooms with Paustian furniture, guests can enjoy views across Ørestad and north to Copenhagen, and the hotel is ideal for both business travellers, weekend stays and mini-breaks. The hotel is situated only 200 m from Ørestad station, so if you arrive by metro or on the Øresundstag, the Øresund train, the hotel is only a couple of minutes’ walk away, while it takes only 10 minutes on the metro into Copenhagen city centre. Malmo can be reached by train in less than half an hour. If you are arriving by air, there is a shuttle service to/from Copenhagen Airport. ... more less
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