We arrived at 8 pm and our appetizers did not arrive until over an hour later. The wait staff explained that everything was freshly made, but when the starters arrived, almost all but two items are cold dishes so they had been pre-cooked and simply assembled on a plate. There is no explanation for why it should take over an hour to provide 6 measly small plates, 4 of which are cold. The waiter also told us that for our 10 course meal, we would receive 4 pastas. What arrived were 4 tiny plates, each plate with two small raviolis of different flavors. My husband and I have been to Italy a number of times on culinary tours where we tried food from all the regions and have never been presented with pasta dishes that resembled hors d'oeuvres rather than a full plate of food for the primi. This time, we got 4 little raviolis done in different ways. One of them, a fried ravioli was so dried that I couldn't even chew through the crust. Lastly, they charged 160 kronors for a glass of wine and even then the sommelier completely forgot to explain where the wine came from until I had to flag him down.
In addition to the food, there were problems with the waitstaff. When we made reservations we had called the main line so we could get a spot in the sister restaurant Osteria Il Grappolo Blu but they placed us in the Restaurant Il Grappolo Blu which required us to order a set menu. The waiter said they didn't have spots in the Osteria so they placed us in their higher end restaurant next door. After we finished, the wife of the chef came by and said the reason why they put us in the higher end restaurant was because we had booked online, which we clearly didn't. We called in the afternoon to make a booking and it went through the main phone line. Another source of frustration was payment for our dinners. We wanted to pay by card separately but their card reader failed, and they had another functioning card reader, but rather than allowing us to pay separately, they just simply put the entire bill on my husband's card. Clearly there are problems with all aspects of service in this restaurant. The cuisine was passable, but there are many better Italian restaurants that leave you feeling full rather than half empty. But the slow service and lack of attentiveness by our servers is another more serious issue, one which made the dinner a completely lackluster experience. Even a neigborhood taverna in Rome or Florence would easily surpass this antiquated and uninspiring restaurant.
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