We stayed at this hotel as part of a 2 day legoland deal (we were actually there for the best part of three days because of how we'd worked the flights). We used the luggage room to store bags before we could check in and after we'd checked-out as well as a small safe/deposit box for passports, etc.
Reception staff initially appeared friendly and welcoming, but ask them for something non-standard or query their policies/procedurers and you'll see them change a little. I made the mistake of pre-authorising my credit card in GBP (Great British Pounds) rather than the local Kroner, but as it was just a pre-auth I wasn't too bothered. When it came to check-out they quoted me a room-charge total in Kroner but then charged me in GBP. When I asked them to change it, they said they couldn't so I'd effectively lost £150!
We'd booked a family room and ended up in a twin-bed room with a sofa bed, but I'm sure that when I'd reserved it the description was a double bed and 2 x single beds. I therefore challenged them on this and was told that the double bed described in the booking was the sofa bed! When factoring in the Danish way of having single duvets for each occupant of a double bed, I can assure you that I wasn't well rested!
Just as well then that the breakfast is very good, particularly the pastries obviously. The cooked selection (bacon - oddly very dry and crisp, sausages, scrambled eggs and potatoes) was good and the selection of breads along with the pate simply excellent.
On the first night we ate at the restaurant and were not particularly happy with the service, choice of food or the price. The service was good right up to the point when we asked for a jug of water for the kids - they obviously wanted to sell us a bottle. Call me a cheapskate if you like, but they were happy to provide jugs to the table once the meal arrived, so why not initially?! I've come across this a few times recently. The food itself was good but cold. And be careful if you like your steaks well-done, the default setting I'd say is medium-rare!
After the meal we had a few drinks at the bar, expensive, but great service and a nice atmosphere. So good, that on the second night we thought we'd eat there rather than the restaurant, but for no obvious reason, and without any warning, the bar was closed - the receptionist wouldn't provide any reason other than to say that it wasn't open every night. Their literature says it is open every night other than Sunday - it wasn't Sunday! Given the hotel's location the choice of alternative evening meal arrangements were limited, so we reluctantly used the restaurant again, and felt we were just getting in the way of staff trying to serve the businessmen who were staying there.
We used the swimming pool and sauna - both were good with nice spacious changing rooms.
Having walked the 1KM footpath into Billund (which runs next to the hotel), we enjoyed our time in the very clean, relaxed town and visited a few shops a beautiful bakery/coffe shop. Everyone was very friendly there.
In summary, I'd say that it's location, being so close to the airport, legoland, the industrial areas and the footpath to Billund's centre along with it's cleanliness and professional ambience make this hotel a good choice for families and business travellers alike. That said, it's slightly pretentious restaurant and staff are a bit off-putting for families.
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- Also Known As:
- Propellen Hotel Billund
- Hotel Propellen Denmark/Billund