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“has seen better days but still attractive”
Review of First Hotel Grand

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First Hotel Grand
Ranked #1 of 17 Hotels in Odense
Level 6 Contributor
246 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“has seen better days but still attractive”
Reviewed February 9, 2014

Good central location in the town center 5 minutes walk from station. The lobby, the dining room, the staircase, corridors .... everything of the hotel exudes grandeur. Yet it is also in many ways past glory! The lack of double glazing explains the nuisance of noise from outside n some rooms, paintwork has seen better days, windows can not be opened, rooms are modest in size and decor, bathrooms are simply equipped. The friendly and professional staff and - mark you: a real unique selling point - the superb quality of the beds makes the hotel attractive nonetheless

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bosbeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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English first
Oslo, Norway
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 30, 2013

I arrived early afternoon and already then was 5 people in front of me at check i9n ,and only one staff working
being a sales agent,i had appointments and just got my collection out in time for my first client.
I noticed the floor had not been washed but had 5 clients coming ,one every hour so I was unable to have it done.
at night,the single layered window was not sufficient to keep the cold out and it was freezing.
The shower did not function very well and the bathroom smelled old.the fixtures was even worse

Being a GHA Platinum member I was not happy when checking out.The VERY UNFREINDLY reception manager barely looked at my complaints and really did not care.,she took off 10% of my bill


will I return;NO

so stay away and get your moneys worth elsewhere

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tomm F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level 5 Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 14, 2013 via mobile

Lovely characterful old hotel:
high ceilings, large dining rooms with impressive columns, relatively up to date rooms with super comfortable beds. Baths available (uncommon in Denmark). Gorgeous cocktail bar. Impressive breakfast. Parking 50 meters away at the Q park, the hotel has the top floor.

Remarkable feature.... That the hotel serves Honey from its own rooftop bee hives.

Service was spot on.

Would I revisit?. Certainly.

Stayed December 2013, traveled as a couple
Helpful?
Thank sumoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 1, 2013

Stayed at this hotel a few times as my Company makes the travel arrangements. Hotel is nice, but over rated. I stayed in the "Grand Suite" for two nights just recently. Shower was in-operable. Plug for the bath didn't fit the hole in the bath ?!?! Food is highly over priced, along with the beverages.

Staff are always very pleasant, but there are better hotels in Odense and they are cheaper. Getting a good night's sleep, certainly on the weekend, is difficult. Late night revellers are noisy, especially as the windows are single pane windows.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LGWATCHER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2013

A really terrible or a really excellent hotel is easy to review. It is in fact hard to describe a hotel that is close to being very good but is in the end quite bad. And this is the case with the First Grand. A place which still has single beds that are hard for adults to sleep in, a restaurant and a reception where you stand before 20 minutes before you get acknowledged and rooms that can be cold in the winter.

There is no gym and no parking and they are systematically understaffed. Don't expect then to answer the phone when you call from nearby asking for directions or to find public parking areas. They do have a deal with a nearby excellent gym so that is not too bad, but they don't tell anyone this, I am not sure why.

When I stayed there last I asked for a wake up call at 7:00am and nothing happened - no call. This is unforgivable but I had my phone alarm set because I didn't trust the hotel to deliver.

The bathroom towels are paper thin and the shower in my room didn't work very well. Water came out of two different shower heads and it couldn't be fixed to only one. The water temperature was tepid and there was no way of heating it up. The room itself was also a bit too cold and I couldn't find heating controls anywhere.

On the plus side, the deal with the nearby gym is good, the bar is excellent but small (expect to wait a while to get service) and the Salmon Great salad from room service is fantastic.

Room Tip: You must ask for a double bed.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Jasofitzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2013

Located centrally in Odense this hotel gave good service and value for money. Beautiful old buildning which has retained some pleasing details such as old paintings, staircases etc. Friendly staff, cozy bar, excellent breakfast and large rooms.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cymruambeef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 8, 2013

This is a great hotel, well located withing walking distance of the railway station, and right on the restaurant/cafe strip. We walked everywhere.
On our first night when we both used the shower, a sewer blockage became evident and flooded the bathroom. I accept that such things can happen - it is how they're dealt with that's significant. In this case, on reporting the problem to reception, we were informed that we should change to a room on a different floor. This in our pyjamas, at 10.00pm, and no help offered by the hotel to re-pack and relocate our clothes and luggage. I even had to go down to reception to collect the new room key! On checking out after our stay, no apology, no gesture (eg a free breakfast or bottle of wine).
So, nice hotel let down by inept customer relations.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank XJ6man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about First Hotel Grand

Property: First Hotel Grand
Address: Jernbanegade 18, Odense 5000, Denmark
Location: Denmark > Funen and Islands > Odense
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 17 Hotels in Odense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — First Hotel Grand 4*
Number of rooms: 137
Official Description (provided by the hotel):
First Hotel Grand in the heart of Odense has been the city's most illustrious hotel since 1897. First Hotel Grand has undergone major remodeling and has reopened as one of Scandinavia's most stylish and classical hotels in keeping with its time-honored reputation as Odense's premiere hotel. Located in the heart of Odense and restored to its original grace with state-of-the-art conference facilities, First Hotel Odense is a palatial hotel and the perfect choice for travelers on romantic city breaks as well as discerning businesspeople. ... more   less 
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Also Known As:
1st Hotel Grand Odense
First Grand Odense
Odense First Grand Hotel

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