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Grand Serai Congress & Spa
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Reviews (609)
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109 - 114 of 609 reviews
Reviewed November 13, 2013

Beautiful hotel ,a bit kitschy lobby, nice spacious rooms, comfortable beds and bathroom.Good breakfast and rich buffet dinner. ideal location in the center of the city. It could have been a great experience but for inexplicable stinginess and antipathic behaviour of some of the staff. .Free wifi only in the lobby and the bar,no glasses in the bathroom and the minibar.,poor minibar,for a bottle of water served at dinner we had to pay 5 euros while in all restaurants in Greece ,including hotel restaurants water was always served free.

  • Stayed: September 2013, traveled with friends
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Thank Eliezer_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

I booked this hotel to have a luxurious spa holiday in Ioannina.

Before we even parked our car on the parking area we were insulted by the valet. He refused to take my word staying in the hotel but insisted to see my reservation with his own eyes before parking.

Next we walked to the reception to find out that our online reservation was lost. They did the only right professional choice and upgraded our executive room to a junior suite. It was a very pleasant gesture but at the same time we lost the balcony that I wanted to have. The room was luxurious, well designed and spacious as we expected.

We went to sleep after travelling 2 000 kilometers to our destination. In the meanwhile the hotel had a wedding reception downstairs meaning we could hear drunk people smoking and yelling under our window, not even mentioning the loud music until at least 2.00 a.m.

The breakfast was quite ordinary but not up to the level of five stars.

But wait, you thought this was all? Wrong. The biggest disappointment was to find out the five star Mitsis Grand Serai Congress & Spa doesn´t offer any of the spa treatments it advertised on its very own web page! The management decided to open spa this year 1st of December as told by the receptionist. Was it up to a customer to call and make sure before booking that spa hotel has an open spa? I don´t think so. It is the responsibility of marketing personnel and management. If not, what are they there for?

We´re not at all impressed with this hotel. Even it might have luxurious decoration it is not properly managed.

  • Stayed: November 2013, traveled with friends
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5  Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

This hotel is the best in the city of Ioannina. It is a 5 star hotel, with a grandeur starting from the baroque building all the way to the awesome breakfast. It is situated at the main street of the town. Has an open pool, a spa and a small gym. Very good.

  • Stayed: November 2012, traveled on business
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1  Thank Nick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

We stayed in this Hotel in August 2013 as a family Trip. Reception is not friendly and warm behaviour. Avoid to stay in summertime because airconditioning is not working at all. Rooms and Hotel were Good looking but we didnt feel happy overall. Location is ok and swimming Pool as well.

Stayed: August 2013, traveled with family
2  Thank Atacan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

The location and breakfast were nice. The front desk personnel were horrid as were the two mean faced servers at breakfast. The beds are hard. You might as well sleep on the floor. The air condition barley worked. It was hot in our room 80% of the time. I wondered at one time if they did that to save money. At night most lights where off. Very dingy. A new hotel is coming and can't wait!

  • Stayed: September 2013
    • Value
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1  Thank Koulakpap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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