I booked this hotel to have a luxurious spa holiday in Ioannina.
Before we even parked our car on the parking area we were insulted by the valet. He refused to take my word staying in the hotel but insisted to see my reservation with his own eyes before parking.
Next we walked to the reception to find out that our online reservation was lost. They did the only right professional choice and upgraded our executive room to a junior suite. It was a very pleasant gesture but at the same time we lost the balcony that I wanted to have. The room was luxurious, well designed and spacious as we expected.
We went to sleep after travelling 2 000 kilometers to our destination. In the meanwhile the hotel had a wedding reception downstairs meaning we could hear drunk people smoking and yelling under our window, not even mentioning the loud music until at least 2.00 a.m.
The breakfast was quite ordinary but not up to the level of five stars.
But wait, you thought this was all? Wrong. The biggest disappointment was to find out the five star Mitsis Grand Serai Congress & Spa doesn´t offer any of the spa treatments it advertised on its very own web page! The management decided to open spa this year 1st of December as told by the receptionist. Was it up to a customer to call and make sure before booking that spa hotel has an open spa? I don´t think so. It is the responsibility of marketing personnel and management. If not, what are they there for?
We´re not at all impressed with this hotel. Even it might have luxurious decoration it is not properly managed.
- Official Description (provided by the hotel):
- The hotel "Grand Serai Congress & Spa" comes to offer a brand new perception of hospitality. This is a genuine palace, which combines the traditional style of Ioannina with elements of the Middle East. The incomparable luxury and the unique facilities guarantee a starling 5* stay. Grand Serai Congress & Spa, with attention to the details of the care and well being of our guests, invites you all year round to come and satisfy your need to "escape" from the daily routine. ... more less
- Reservation Options:
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- Also Known As:
- Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
- Mitsis Grand Serai Congress And Spa Ioannina
- Grand Serai Congress Hotel