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“Not impressed”

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Grand Serai Congress & Spa
Ranked #5 of 31 Hotels in Ioannina
Certificate of Excellence
Reviewed November 10, 2013

I booked this hotel to have a luxurious spa holiday in Ioannina.

Before we even parked our car on the parking area we were insulted by the valet. He refused to take my word staying in the hotel but insisted to see my reservation with his own eyes before parking.

Next we walked to the reception to find out that our online reservation was lost. They did the only right professional choice and upgraded our executive room to a junior suite. It was a very pleasant gesture but at the same time we lost the balcony that I wanted to have. The room was luxurious, well designed and spacious as we expected.

We went to sleep after travelling 2 000 kilometers to our destination. In the meanwhile the hotel had a wedding reception downstairs meaning we could hear drunk people smoking and yelling under our window, not even mentioning the loud music until at least 2.00 a.m.

The breakfast was quite ordinary but not up to the level of five stars.

But wait, you thought this was all? Wrong. The biggest disappointment was to find out the five star Mitsis Grand Serai Congress & Spa doesn´t offer any of the spa treatments it advertised on its very own web page! The management decided to open spa this year 1st of December as told by the receptionist. Was it up to a customer to call and make sure before booking that spa hotel has an open spa? I don´t think so. It is the responsibility of marketing personnel and management. If not, what are they there for?

We´re not at all impressed with this hotel. Even it might have luxurious decoration it is not properly managed.

  • Stayed: November 2013, traveled with friends
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5  Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 - 114 of 580 reviews

Reviewed October 17, 2013

This hotel is the best in the city of Ioannina. It is a 5 star hotel, with a grandeur starting from the baroque building all the way to the awesome breakfast. It is situated at the main street of the town. Has an open pool, a spa and a small gym. Very good.

  • Stayed: November 2012, traveled on business
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1  Thank Nick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

We stayed in this Hotel in August 2013 as a family Trip. Reception is not friendly and warm behaviour. Avoid to stay in summertime because airconditioning is not working at all. Rooms and Hotel were Good looking but we didnt feel happy overall. Location is ok and swimming Pool as well.

Stayed: August 2013, traveled with family
2  Thank Atacan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

The location and breakfast were nice. The front desk personnel were horrid as were the two mean faced servers at breakfast. The beds are hard. You might as well sleep on the floor. The air condition barley worked. It was hot in our room 80% of the time. I wondered at one time if they did that to save money. At night most lights where off. Very dingy. A new hotel is coming and can't wait!

  • Stayed: September 2013
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1  Thank Koulakpap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

This is a fascinating and luxury hotel in the centre of magnificent Ioannina. Its position is helpful because the visitor can see all the sightseeing of the city just on foot. The decoration of the main Lobby , the restaurants and the rooms is excellent and focused on each detail. Rooms and bathrooms are impressive and luxurious. Nevertheless the aircondition in our room was not very efficient probably because it was on the top floor. Breakfast was very good and included great variety of salty and sweet delights. The personnel was very kind and helpful. I strongly recommend it for the travellers who pay attention in detail and want to enjoy their visit in Ioannina in the maximum degree.

Room Tip: Top floor is probably warmer, the aircondition is not very helpful, but the view is great if the ro...
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  • Stayed: May 2013, traveled on business
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1  Thank afroditi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

An excelent hotel in the city center, stylish very good decoration eveywhere ( rooms, lobby etc)
nice swimming pool, very good dinner and breakfast
We couldn't sleep at night because the a/c not working properly. We were at the hotel at august and we have too much heat in the room andthere was no way to cool the room
The strom was one of the best i have ever sleeped.

Room Tip: get a room with a balcony with swimming pool view, find a way to control heat during summer (avoid t...
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  • Stayed: August 2013, traveled with family
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1  Thank evdomos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

I've staying at this property on two separate occasions. The first time this past winter and most recently a few weeks ago. The place has no sole...none! The word Kitsch is the best way to describe the place. The rooms are furnished very oddly. The lobby is filled with furniture, lots of furniture and looks more like a discount furniture store than a hotel lobby.

The two times I've checked-in at this hotel there was only one person behind the desk and the process takes longer than one would expect for a property that seems always empty.

On my last stay, my room was stiflingly hot even though I had the a/c on the lowest temp and the fan on cranking on hi. To top it off, there was a "beeb" that went off every hour or so and for the life of me I could not find the source.

The bathrooms are spacious and well lit. The room was clean and so was the bathroom. So, if you have to stay in Ioannina this is not a bad choice. Just make sure you go there in winter and remember to take your ear plugs.

  • Stayed: August 2013, traveled on business
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Thank Maninasuitcase_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Serai Congress & Spa

Address: Leoforos Dodonis 33, Ioannina 45221, Greece (Formerly Mitsis Grand Serai Congress & Spa Ioannina)
Location: Greece > Epirus > Ioannina Region > Ioannina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Ioannina
#4 Business Hotel in Ioannina
#5 Luxury Hotel in Ioannina
#6 Romantic Hotel in Ioannina
Price Range: $120 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Serai Congress & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The hotel "Grand Serai Congress & Spa" comes to offer a brand new perception of hospitality. This is a genuine palace, which combines the traditional style of Ioannina with elements of the Middle East. The incomparable luxury and the unique facilities guarantee a starling 5* stay. Grand Serai Congress & Spa, with attention to the details of the care and well being of our guests, invites you all year round to come and satisfy your need to "escape" from the daily routine. ... more   less 
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Also Known As:
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel

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