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“This is a real our grand serai in ioannina for my family”

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Grand Serai Congress & Spa
Ranked #5 of 30 Hotels in Ioannina
Certificate of Excellence
Reviewed December 27, 2012

We just arrive back in our Home and i will like to add my review about our Cristmas holiday .
Wonderfoul holiday real 5 star hotel , the hotel is in the best are in ioannina , we were lucky to stay there ,we search so much about that . it is few minutes from the lake and the castel , nice area special for us familys to walk with our our children . Parking always available xristos always there to help us . . exlusive reception real palace , life piano almost every night . warm welcome after 6 hours driving from athens.
Our room hagat style , comfortable accomodation , for 2+2 family very large bathroom , special decorate wood floors king size beds all in classic style we love it .clean very warm . Breakfast anything that you can dream to have champain available also , staff exelent all of the, i have to say thank you to katerina and george special attention to any guest and to my family. ( you dont find that very often ) i show it . Dinner every night great buffe style great variety of vegeterian meals cheese, salads, cooked meals , pasta . grill , fish , pizza so many thinks and special desserts and fresh fruits also .
I also expirience the spa , nice pool with good jets sad that i didint try any masage
We love to travel in greece and else were we have to be back in our grand serai very soon
I have to say thank you to Mr triantafilos he was very helpfoul and happy to meet Mr kostantinou and hes family

Room Tip: stay more than 3 nights many thinks to see , metsobo , zagorochoria , zoumerka the real north greece...
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  • Stayed: December 2012, traveled with family
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1  Thank Kostas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 - 125 of 552 reviews

Reviewed November 23, 2012

Large, renovated hotel in the center of Ioannina.

Room was extra spacious, very clean.

Reception service was very good , not what I 'd call genuine friendly though.

Restaurant service was excellent, friendly staff.

Both breakfast and dinner were very good indeed.

Two negative comments:

1) Some emergency exits were locked. Furthermore the smoke detectors were probably out of service (the red LEDs on them were not flashing every few seconds as they should). I got the impression that management was not committed to Fire Safety.
2) No free Wifi (in the top floor rooms at least)

  • Stayed: November 2012, traveled as a couple
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Thank blugosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

Clearly many cut backs on staff, amenities, lack of attention to detail in regards with the F&B buffets and maintenance
No atmosphere on lobby and bars, not sufficient lightning on corridors, no mini bar replenishment, small TV's. broken glass on reception desk, no porter service, limited buffet, no kitchen staff present on buffet no music anywhere, wrong bill presented.

  • Stayed: November 2012, traveled as a couple
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Thank ggavril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Nice hotel very good service in the center of ioannina , very nice place to stay at.
Ioannina is a good place to go for some days for food drink and night life .
I didn't go at the spa so I'm not sure for the quality of this part of the hotel.
The food is perfect but you can eat at the town u have a lot of different food.
Nice breakfast
wonderful ioannina

  • Stayed: October 2012, traveled on business
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1  Thank Greek73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

This prestigious hotel is located in the town centre, about 10 minutes walk from the Old City. Our room was an 'accessible' one, for disabled. Widespread and very convenient, but a standard design. The meals (breakfast and dinner) were very good. Yet the price, in comparison with other hotels and the season, was quite high.

Room Tip: Try the upper floors
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  • Stayed: October 2012, traveled as a couple
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Thank judsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2012

A very nice hotel ,in the center of the city ,we have a rom in the 4th floor with view to the lake ,but it was too hot as August this year was extrmlly hot 40 deg C ,Also we have H/B ,from a sufficient buffet ,BUT the choise of wines ,with extra charge ,was limited to 3(three) different bottles ,not even well known local wine brands.

  • Stayed: August 2012, traveled as a couple
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Thank nikos1894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2012

I stayed at this hotel for three nights and i enjoyed. The hotel is very beautiful, clean, and at a very good location. THe rooms are nice and big, the bes and the bathrooms are great! Although it is vey close to the city center it is quiet. The pool is good and clean. Also the staff is very polite and friendly. And most importantly the food is excellent!
However, there are a few issues to point out:
1) there was no WIFI connection in the rooms, only at the lobby, which can be rather unconfortable. Instead they provided us with a cable to connect via ethelnet, but the connection was very slow.
2) At times it was hard to find someone to help you or serve you, sometimes there was noone at the reception or at the cafeteria for hours, especially in the afternoon.
3) Used pool towels have to be returned at the reception. This was a little annoying, as we had to cross the lobby in wet suimsuits and hand back a wet, used towel which we found embarassing for us and unhealthy for the receptionists. Maybe a basket for used towels at the exit of the pool area would be more helpiful for all.
4) We had to carry all our luggages into the hotel and up to the 2nd floor to the room at arrival, at out of them at departure, ourselves, something I never had to do at any other hotel of this class anywhere in the world!

  • Stayed: July 2012, traveled on business
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2  Thank Nenia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Serai Congress & Spa

Address: Leoforos Dodonis 33, Ioannina 45221, Greece (Formerly Mitsis Grand Serai Congress & Spa Ioannina)
Location: Greece > Epirus > Ioannina Region > Ioannina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Ioannina
#4 Business Hotel in Ioannina
#5 Luxury Hotel in Ioannina
#6 Romantic Hotel in Ioannina
Price Range: $117 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Serai Congress & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The hotel "Grand Serai Congress & Spa" comes to offer a brand new perception of hospitality. This is a genuine palace, which combines the traditional style of Ioannina with elements of the Middle East. The incomparable luxury and the unique facilities guarantee a starling 5* stay. Grand Serai Congress & Spa, with attention to the details of the care and well being of our guests, invites you all year round to come and satisfy your need to "escape" from the daily routine. ... more   less 
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Also Known As:
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel

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