We spent two weeks in this new Grecotel hotel in August and we were far from being happy about it. As regards good points, there are not so many of them... One is size: the hotel is relatively small so there are not too many people around what can easily happen in other huge brothers and sisters in the Grecotel network. We also enjoyed breakfasts which were good, fresh and with plenty of things to choose among. Also the staff in the hotel restaurant and reception was nice and friendly (beyond the fact that some of the Greeks working in the bar did not speak a single word of any language apart from the Greek and even giving a room number required writing it down for them...). This would be it for real advantages. As regards smaller or bigger inconveniences, here's the list:
location: the hotel is neither in the centre of Rethymno (it required 25-30 minutes walking), nor directly at the beach. Yes, of course it is just across the street from the beach, but there is still a pretty busy road in between. we visited friends in a much less luxurious hotel some 4 km further, but which was located directly at the beach and we saw the difference... it was nice, quite and safe for children.
beach: was one of the biggest disappointments. it was dirty and we littereally had to clean the area around us before we put on the sand our 1,5 year old son. but even after cleaning he was still able to find old cigarettes and other trash which he was digging out what meant that the beach was not being properly cleaned for quite some time. also the access to water was not very friendly. the beach was sandy, but there were a several-meters-wide strip of stones when entering the sea and it was not very comfortable to go into water. we ended up going to the hotel beach twice in two weeks and tried to go by car to several other beaches in the vicinity, which were much, much better.
hotel area: it was small and unattractive. for a family with a small kid it was disastrous as there was no space which would be safe or designated exclusively for children - there were either unprotected swimming pools or exit to the busy road or other elements which were not children-friendly. we couldn't have a single calm minute - we had to chase our son all the time to make sure that he was ok comparing to other spaces that we tried (another hotel, tavernas, restaurants at the beaches, etc) where it was enough to keep an eye on our little one when he was playing on a big lawn or so and not to go after him all the time. it means that it is possible to arrange the space in such a a way that a family with small kid can feel safely. also the hotel advertises itself as offering baby sitting services. well, when we asked for a baby sitter for the first time, they gave us ... a high chair! pretty anecdotal ;-) then it took the reception 3 days to establish that they had only one baby sitter who spoke only Greek (so even explaining her something would be problematic), who was anavailable in the evenings and in general not too happy to do the baby sitting. we didn't have big plans, just planned to go out for dinner from time to time, but we had to give it up... from our observation, it also looked that the kids club advertised by the hotel was neither working as forseen. it was open only for max 4 hours a day and only in the mornings when most people take their kids with them anyway. the effect was that hardly anybody left the kids there.
hotel room/apartments: nothing special and definitely not a **** hotel design. a sofa that should be already changed for a new one some time ago, some cables sticking out of walls, very, very small bathroom, strange smell in the bedroom. etc. well, the kitchen was well equipped, but who would cook if there were plenty of eating possibilities around, both good and cheap? also, the very first day a bottle of coke exploded next to our bed so there was a big brown spot on the sheets that were changed only after 6 days! in the meantime there were doing nicely our bed leaving every day this huge brown coke spot on the top of the bed. unbelievable!
summing up, I don't think that this is a particularly bad hotel, but it is not good either and definitely doesn't meet 4 **** standards. as somebody has already written it - it should be qualified as solid 3 *** .
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- Also Known As:
- Classical Plaza Hotel Rethymnon
- Grecotel Plaza Spa Apartments Rethymnon, Crete