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“Not a 4 star hotel, great location”
Review of Achillion Palace

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Achillion Palace
Ranked #41 of 177 Hotels in Rethymnon
Certificate of Excellence
Reviewed September 3, 2013

I've chosen this hotel mainly because of its location. It is within walking distance to the old town, and close to the harbor. The thing is I've chosen this hotel instead of other 3 star hotels in the area, because this was a 4 star hotel, and from the pictures it looked like one. But the pictures are a 'bit' misleading.
Other than that, wi-fi was not really working, sometimes it did. The hotel does not have any parking spaces, nor there is a car-park close by.
I loved the pool area, which is on the top floor of the hotel, amazing views of the harbor and old town. Only went for sunbathing, so no reviews of the pool or the bar.
Overall, it was a good price for good location.

Room Tip: Ask for sea view rooms or rooms with garden view.
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  • Stayed: August 2013, traveled with family
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3  Thank elenacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 - 104 of 283 reviews

Reviewed August 20, 2013

My girlfriend and I stayed here for four nights.

We arrived by car first of all, and there are no parking spots or carpark nearby - somehow, after unloading the luggage, we managed to find a spot for our car.

At check-in everything went fine, and the receptionist seemed nice and gave us the most necessary info at the time - we had arrived a bit too early for our room to be ready, but it was no problem at all, since we were just left to hang out at the pool on the roof (6th floor).

When we did get the key to the room (the old system with key and magnet for electricity), we went to the room only to find the floor in the bathroom extremely wet from the washing. Anyways, we unpacked, had a shower and returned to the swimming pool again for one of the nicest views of Rethymno city.

They have free wi-fi on all floors, but I only experience it as "unstable".
The pool area is basically never crowded, which is just fantastic! Including the great view from up there.

Breakfast is from 7:30 am till 10 am. It's not the typical I'm-never-gonna-eat-this breakfast, it's actually quite varied and good.

One REALLY annoying thing though is, the pool area is open from 8 am till 8 pm - the bar doesn't open before noon, and since they have this crappy rule about how you're not allowed to bring your own beverages and/or food to the pool area, don't go there until noon, or you'll dehydrate.

The cleaning is a bit so-so, since they keep washing the floor with half the Aegean ocean, so it's completely wet every time they're done in your room.

I'm not sure if I'll return again, because the selection of hotels is so wide in this area, but then again - if I need a good and quiet pool area with the best view, then I'll definitely come back!

Stayed: August 2013, traveled as a couple
Thank Frederik Alexan... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

Stayed here for one week in July, and it was an average experience. Did not except a 4 star hotel even if they claim to be, 2* or 3* is more suitable.
Ok breakfast, with nice outdoor area on the positive side.
No view form hotelroom, and odd smell now and then from the bathroom. cental location to beach and old town is good.
All in all ok, and as expected.

  • Stayed: July 2013, traveled as a couple
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1  Thank Trolljegeren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

We had booked a 7 night stay at the hotel thinking we had booked a sea view room.
On arriving at the hotel the staff were not at all welcoming, the hotel reception looked very dated & gloomy. We were given a key for room on 3rd floor & asked if it had a sea view,where told no sea view rooms available, but we went to have a look at the room anyway.
Not nice at all outlook at all onto old buildings, & an overgrown garden. Rooms very dated & could do with a good clean.
We returned back to reception & said we were not happy so they then gave us a key for room on 5th floor which said had a view if the port.
On taking a look at this room it was just as bad as the previous room.
We returned to reception & said we were not staying. This hotel is not a 4 star more like a 2 on a good day. We picked up our bags & left, staff did not seem shocked at us doing this. We found a fantastic hotel on sea front called Steris

Stayed: July 2013, traveled as a couple
1  Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

We have just returned from a 10 night stay at the achillion palace:" a 4 star, recently renovated modern hotel, close to the centre of Rethymnon.." I don't know how this hotel can be classed as anything more than 2 star. The hotel is terrible, reception dark and dingy, one small lift for the full hotel, corridors to rooms are reminiscent of a scene from the shining: dark, old fashioned, dirty carpet, paintwork and walls in desperate need of renovating and a good clean. Our room, on the second floor, was the same, old fashioned, dirty, dingy, and again very much in need of renovation. The bathroom, was unbelievably bad! Smelly, dirty, rotting door, hand held shower which was held together with a piece of plastic, was worse I have ever seen. The hair dryer was like something from the 60 s that took forever to dry your hair, and burnt your hand whilst holding it. Our balcony overlooked rundown, scruffy buildings. We asked to be moved to a renovated room,( hotel is advertised as recently renovated) with a view over the garden . We were offered a room on the 5 th floor, next to the pump for the roof top pool, so was noisy most of the day, as we went in, the room stunk! , was even worse than the one we had, so we declined.
I know star ratings are worked out by facilities, this hotel had none! The roof top pool was small, dirty, not cleaned in the 10 days we were there, sun beds: there was 25 beds for a 72 double roomed hotel, so often people could not get one. The roof bar did not open till 12:30, so from 10:00 breakfast, you couldn't get even a bottle of water for 2 and a half hours! The bar downstairs was never open, so you couldn't get a drink in the hotel at all , likewise, you could get nothing to eat at all, apart from breakfast.
The only positive thing was its location, right next to the old town.

Room Tip: Choose a different hotel!!!
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  • Stayed: July 2013, traveled as a couple
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1  Thank hartlepoolanonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

The best thing about this hotel is its location, close to the beach and old town, although the view from the terrace was bad, as the hotel is facing a dusty street. Also most of the stuff are kind and professional, especially the girl at the reception and the man with glasses (I am sorry, but I don't know their names). The room was nothing special, but decent and cleaned daily, with air con which worked well. In fact, I must say that as our room is concerned the maids did the great job. The breakfast was more than adequate, with lots of variety to choose from.
As for the bad things, I would say that almost all of them have to do with the bathroom, which was extremely small. We didn't have hot water for two days (other guests told me that one day they didn't have water at all, luckily we spent that whole day in Chania). Our towels were not changed regulary, but again the maids were kind and always gave us the new towels, after asking for them. The worst thing was the behavior of the person working at the pool bar, who was extremely rude. Although we used pool area only for a few hours during our 10 days stay in the hotel, one day we were warned not to use separate sun umbrellas, although it was a plenty of them free, but instead to lie under one umbrella. What would happen if someone is in a single room? He/she could not use the umbrella at all.
All in all, I would not recommend this hotel, as it seems to me that for the price paid, you could get a much better acommodation in Rethymnon.

  • Stayed: June 2013, traveled as a couple
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1  Thank Belladona72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

This hotel is terrible; the reception/conceirge area is dark and dingy and old fashioned.

The lift is small and horrible.

The corridors to the rooms are dark patterned carpet and dark and dingy corridors.

On entering the room, we found the following:-
• Too hot – rubbish air con
• Terrible views (overlooking backs of tatty building sites)
• Dark old fashioned furniture
• Dirty looking beds/bed linen
• Bathroom small and very unwelcoming, peeling wood off bathroom door, yellow (AND I MEAN YELLOW) water when you run it. Dirty toilet, horrible shower over bath.
• The balcony was horrible and small with cheap plastic table and chairs and a bucket catching the drips of running water from the air con pipe.

Needless to say, we checked out after being there a couple of hours and glad we didn’t have to stay, however they still made us pay for one nights stay even though we didn’t even stay there for more than a few hours as it was so horrendous.

Just glad we didnt have to stay there for the 3 nights which we had booked.

This hotel is terrible.

  • Stayed: June 2013, traveled with friends
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1  Thank claire_daniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Achillion Palace

Address: 27 K Giamboudaki Str, Rethymnon, Crete 741 00, Greece
Location: Greece > Crete > Rethymnon Prefecture > Rethymnon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Swimming Pool
Hotel Style:
#25 Luxury Hotel in Rethymnon
Price Range: $60 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Achillion Palace 4*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to ACHILLION PALACE, the most comfortable and friendly hotel in Rethymnon.It is situated in the most beautiful quarter of the city, just a breath away from the seafront and very close to the entrance to the old settlement, whose narrow streets lead to the imposing medieval castle and the picturesque Venetian port.Modern and well-organized, it perfectly blends unique comfort with the traditional Cretan hospitality and aspires to become the ideal base for your activities in the city or your escapes in the greater area.ACHILLION PALACE heartily welcomes you, ready to make your stay truly memorable. ... more   less 
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Also Known As:
Achillion Palace Hotel Rethymnon
Achillion Palace Rethymnon, Crete

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