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Reviewed November 5, 2019 via mobile

Loved our stay at the hotel. The first few mins of check in and registering are very welcoming.

Kids club was fun when my kids attended it. Evening entertainment was fun. The food also changed every night with a lot of choices.

People make the place and so did everyone at this hotel. Very pleasant and relaxing stay at this hotel.

Date of stay: October 2019
Trip type: Traveled with family
2  Thank Neetasha R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Creta_Palace, Διευθυντής at Creta Palace Grecotel Luxury Resort, responded to this reviewResponded November 7, 2019

Dear Neetasha R member,

Thank you for visiting Grecotel Creta Palace and for taking the time to write us such a lovely review on TripAdvisor.

We are very happy to read, that your kids enjoyed the kids club and especially the the food variety we offer. Your words are the best reward and motivation for us!

We are looking forward to welcoming you back in Creta Palace for another Grecotel experience!

Kind regards

Georgios Chatziemmanouil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2019 via mobile

We spent the last October week and had a very good time. Good things first: the staff is very friendly and helpful, perfect service, thank you for that.
The hotels exterior facilities, widespread layout with bungalows, shops, restaurants and beach access are top. We also liked the Atrium dining aera a lot.
Breakfast and Dining buffet were good, especially the Greek counter, the warm dishes lack a bit in variety, but were ok.
Our first room had a bad smell, due probably to some piping problems in the bathroom, but we were immediately relicated and upgraded to another room.
Rooms were nice even if they show some signs of wear.
Coming to the less good: there are overall signs of wear and tear in the buildings and furniture: carpets, paint, the indoor pool and spa have seen better times, luckily we had good weather and spent most of the time in the pristine pool area. Also the building could use the service of an interior designer as the corridors and stairways are awfully empty and dull.
Given the discounted price we paid at the season end, it was well worth it, but I would not want to spend more than double during high season.
I would have given an excellent rating, mostly because of the staff’s performance, but our last day was spoiled as we had to move out of the hotel at noon into another (gloomy) hotel with a rather unfriendly reception to wait for our transfer at 4pm. We would have preferred to stay at the pool or in the lobby, but apparently the hotel was privatized.

I reduced the rating to 3 stars as the way we were relocated the last day really ruined our impression, especially as we had to walk 5 minutes from the relocation hotel to a bus stop with our luggage and wait for the bus under the rain!

Date of stay: November 2019
Trip type: Traveled as a couple
2  Thank Gosa77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Creta_Palace, Διευθυντής at Creta Palace Grecotel Luxury Resort, responded to this reviewResponded November 5, 2019

Dear Gosa77 member,

Thank you for visiting Grecotel Creta Palace and for taking the time to write us a review on TripAdvisor.

We are very happy to read, that you enjoyed the friendly and helpful service, as well as our Atrium Main Restaurant.

Concerning the inconvenience caused during your last day with us, we would like to apologize for the "gaps" caused. We are very sorry to read, that this has ruined your good impression and we truly apologize for all the discomfort you went through during your departure. Not to mention, that the weather played an important role οn that day.

Nevertheless, we would like to inform you, that our resort was booked on an exclusivity basis on the last days before closing for the season. For this reason, unfortunately we had to check-out our guests, at 12.00 in accordance with the hotel's policy and transfer them to our sister resort within a 5 minutes distance.

Once again, we apologize for the inconvenience and we do hope to have the opportunity of welcoming you back in the future in one of our Grecotel Hotels & Resorts!

Kind regards,

Georgios Chatziemmanouil
General Manager

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Reviewed November 2, 2019

A lovely week at this attractive beachside hotel. What made it special was the friendly and helpful approach of the staff, we felt welcomed and looked after and what was nice was that there was a sense of a genuinely friendly culture in the hotel; the staff not just treating the guests in a friendly way but genuinely enjoying each other's company. A special mention for Cecilia one of the "captains" of the dining room team who went out of her way to ensure that my wife had plenty of choice with the vegan low-fat diet that she needs to eat for health reasons.
Food was excellent at both morning and evening buffets and our room was very comfortable with a great bed and shower. Also appreciated that we were allowed a late check-out without extra cost. My only quibble is that drink prices were a bit on the steep side. it would have been nice to have had the option of a bottle of wine at dinner for under 30 euros. But this is a quibble. We had a great time for a great price and would certainly come back especially at this time of year.

Date of stay: October 2019
3  Thank Wander48951068065
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Creta_Palace, Διευθυντής at Creta Palace Grecotel Luxury Resort, responded to this reviewResponded November 3, 2019

Dear Wander48951068065 member,

Thank you for visiting Grecotel Creta Palace and for taking the time to write us such a superb review on TripAdvisor.

We are very happy to read, that you and your enjoyed overall your time with us and especially the hotel facilities, our staff, the food variety we offer. Your words are the best reward and motivation for us!

We are looking forward to welcoming you back in Creta Palace for another Grecotel experience!

Kind regards

Georgios Chatziemmanouil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2019 via mobile

We moved to this hotel as Grecotel white lux closed early and this was an alternative solution offered.

Pros:

1/ family rooms were great as next to beach and in door which was very convenient
2/ indoor pool was warm and we went there 3 times as opposed to slides pool.
3/ beach was awesome. Although it’s not private it feels private as it’s quite remote so unlikely to get many non hotel guests. Sun beds were abundant. Maybe it’s cause I went in October
4/ took a break from main restaurant buffet on last night and went for a la Carte at labarosso. Seafood was amazing and fresh
5/ also for lunch decided to order front then beach bar for seafood. Was best decision as it meant more time enjoying the beach and not having to walk back and forth.
5/ rooms are spotless. Believe house keepers visit at least twice a day. Always helped change towels and floor mats.

Cons:
1/ nothing major but if wanted to be critical then it’s maybe on inconsistency of staff information. One said my package was all inclusive. But another staff still included drinks charge on checkout. Sorted in end. But that’s only because I checked the bill and challenged.
2/ on first night of buffet at main restaurant. Wasn’t sure if free seating or if guided to a table as no one explained or guided.
3/ mini bar not topped up on first night. Had to ask for it.

Date of stay: October 2019
Trip type: Traveled with family
2  Thank lohon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Creta_Palace, Διευθυντής at Creta Palace Grecotel Luxury Resort, responded to this reviewResponded November 3, 2019

Dear lohon,

thank you for visiting Grecotel Creta Palace and for sharing your holiday experience with us. We are happy to read that you enjoyed our beach and pool areas, our rooms, food in the restaurants.

On the other hand, we would like to apologize for any inconvenience caused at some points you have mentioned. We will keep working hard to develop and improve our services, taking into account any comments and proposals and we really thank you for giving us this opportunity.

We are looking forward to welcome you back to Grecotel Creta Palace in the next season.

Kind regards


Georgios Chatziemmanouil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2019

Very friendly and helpful hosts, exceptional hospitality, modern renovated room with great view to the pool & sea, comfortable bed and bath, excellent breakfast, very quiet area and beautiful beach, great restaurant with delicious local food, not far from sights of Rethymno, very relaxing atmosphere, outstanding interior traditional cafe and small market, easy parking infront the hotel, easy checkin/checkout, good price, small details that make the difference.
We enjoyed our four days in Creta Palace alot! It was one of the best places on our short trip to the isla.
Thank you very much! We will come back!

Date of stay: October 2019
Trip type: Traveled as a couple
3  Thank Stathis71
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Creta_Palace, Διευθυντής at Creta Palace Grecotel Luxury Resort, responded to this reviewResponded November 3, 2019

Dear Karaflas1​,

Thank you for your amazing review on Tripadvisor and for visiting Grecotel Creta Palace! It was our great pleasure having you here!

We are very pleased to read, that you really enjoyed your stay with us and mentioned so many different aspects of your vacation!

Hoping to have the pleasure of welcoming you back to Grecotel Creta Palace in the near future!

With best regards

Georgios Chatziemmanouil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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