We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I think they are ripping people off I witnessed it twice to foreigners”
Review of Palazzo

Palazzo
Ranked #327 of 374 Restaurants in Rethymnon
Cuisines: Greek
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed August 11, 2013 via mobile

Lovely location but that's all! The old bald man with braces is trying to rip people off. Twice he over ordered or ordered a much more expensive item and then demanded payment from people who cannot speak English.

This is a scam!! Stay away or you WILL be ripped off

I normally right good reviews not bad ones

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Duckamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (258)
Traveler rating
Traveler type
Time of year
Language

108 - 112 of 258 reviews

Reviewed July 19, 2013

This is the best place to eat in Venezian Harbour in Rethymnon concerning value for money. Very friendly staff and very good foods at ok price.

    • Value
    • Atmosphere
    • Service
    • Food
Thank MariaStam23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

Do not visit this restaurant, You will regret it. Lovely location and ok food, but every guest (including ourselves) had a quarrel with the waiter the evening we were there. (When the bill arrives). A shame for the lovely harbour in Rhetymnon. Try Zefyros or Remezzo in stead, thankfully they give a completely different experience for their guests.

1  Thank Cato H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

STAY AWAY FROM THIS TAVERN!!! Located in the old Rethymno port, we strolled around and were cornered by taverna's barkers, were offered some food in confusing mix of Italian, German, English and Greek, so we didn't know exactly what the owner actually decided to serve us. We didn't ask for price before we were served (THAT WAS HUGE MISTAKE) and later on were served some little mezze plate and than quite average platter of grilled seafood with one lobster, a couple of shrimps and a few octopus tentacles, and in the end we were really surprised by 170 EUR bill!

It was shameless plain daylight robbery, and we had learnt later on that it is quite common approach of Palazzo owner - rip off all and any guests they could sweet talk to sit down by their tables without caring for their next visit nor their own reputation.

So again - STAY AWAY FROM THIS TAVERN, there are so much better taverns in Rethymno than this one, just a couple of steps from this awful place!

    • Value
    • Atmosphere
    • Service
    • Food
6  Thank Martin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

I am not one to normally write a bad review but after the disgusting service we encountered at this place this week i felt the need to ! People need to be made aware what horrible scheming people run this so called restaurant !!
I travelled to Crete with my mother and teenage sister and after travelling to Crete for over 20 years and eating on the harbour in Rethymnon many times we decided that we would treat ourselves to a nice meal overlooking the marina. We were enticed into the Palazzo by the " Friendly " waiter and shown to a table on the edge of the water ( all very nice ). I have to say straight away after sitting down i was put off by this PUSHY waiter !! ( He has worked there a while i think, small, fat bald man ) He came over with the usual speal about being open for over 50 years , best restaurant on the harbour etc etc ( obviously not!!! )
After glancing at the menu i decided i would try the seafood pasta. To which he said " no you dont want the pasta !! its too hot for pasta how about a nice plate of fresh fish "
He said we could have a fillet of sea bream some prawns a few potatoes and some veg. Ok i thought sounds nice but how much for the 3 of us ??? I asked him to which his response was " no more than 46.00 euros i will make it for the 3 of you , i will even throw in a free bottle of wine for you " Ok we thought sounds great so we ordered.....
The meal came which was one small fish filleted, 7 prawns , 3 potatoes and 2 peppers ... It was nice, nothing amazing but we enjoyed it.Now here is the worst bit .... I asked for the bill and was handed a bill for 96 EUROS !!!!!! I called him over and asked him to explain this .... He said 40 euro for the fish, 46 euro for the prawns and the rest was a service charge and a small starter !!! No i said you told me 46 euros for all the fish , straight away his attitude changed and he turned nasty and very argumentetive !!! Told us we were lyas , went on to say how he knew us ENGLISH worked !!!! and that we were the lucky ones to be eating there hahaha !!! We argued and argued with him and caused a right scene but we didnt care, they were not going to get away with over charging us. Three more men came over to us and were blatantly trying to intimidate us 3 girls but i have to say they met their match and we werent backing down. I asked to speak to the manager to which the waiter told us he was .... Then another guy came over and told us he wasnt the manager ( so another lie !!!! ) This guy asked us what was going on and what the problem was so we told him thinking maybe he would help us out . but no he also called us LYAS !!!!! We said heres 60 euros you take it or leave it we are not paying a penny more !!! ( thought that was reasonable 20 euro each for the starter and meal ) He said oh no no no but we stood up put the money down and said thats all you are getting !!!! He also went on to say about oh English hey !!! They all looked at us as we walked off and were talking amongst themselves !
The fact is a lot of people wouldnt have felt confident enough to confront them and would of just paid the bill and this is obviously happening all the time here !! PLEASE DO NOT EAT HERE GO SOMEWERE ELSE DO NOT GIVE THESE CON ARTISTS YOUR MONEY !!!!!!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank clairecaz1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Palazzo also viewed

Rethymnon, Rethymnon Prefecture
Rethymnon, Rethymnon Prefecture
 
Rethymnon, Rethymnon Prefecture
Platanias, Rethymnon
 

Been to Palazzo? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing