We arrived late so only in the morning we realized that our view was straight to a wall. We asked for a change and were instantly given new room facing the garden. Seems like about half of rooms are badly positioned - either they face the wall, are to close to each other or half-burried under ground and with little privacy.
The equipment of the room is basic, I would say 2 star rank with addition of fridge, TV and hairdryer. TV was put in such a possition that it was imposiible to watch it from beds. Mattresses were a bit worn out. Bathroom was very basic although everything working fine. There were no shampoos and bad foams in little bottles just a soap dispenser.
The food was rather basic, no fruit except canned peaches for breakfast, same cheap cake every day, awfull juice, in fact it was syrup. Plus points for fresh salads for dinner, but too many basic food - pasta, rice, potatoes and again limited selection of sweets, every day yello and some kind of white or pink sugar foam. From time to time there were greek dishes: bureki, musaka, baklavas.
It seems to me that owners are economizing whereever possible and that their efforts are to achieve and retain 3 stars not to satisfy guests.
Plus points for staff, receptionists are very helpfull, execept for a bit arogant guy. You can buy bus tickets for the city at the reception desk (it is impossible to buy them on bus) and to rent a car (we really got great deal from Minoian Rental car).
The location of the hotel is fine, staright on the beach, no road between. The promenade road to Rethymno starts only short away, you can walk to the city, it is about 3 km, but for our child even that was too much so we were using bus (1 Euro, children free). Although the promenade runs all the way along the beach, it is rather dull, all the way hotels, taverns, markets. But it was good for morning running.
Within walking distance there is nice nature spot - Myli gorge.
The beach is nice, fine sand with some stones in the edge of the sea. The pool and children's pool is nice enough, except there are too little sun beds. After unpolite guest made all day reservations with towels it was impossible to find free sun bed.
The childeren playground is limited to a house/slide on the beach and the playground with plastic house/slide and balls in the recreational room. It provided little amusement to our three old so from time to time we slipped into neighbouring hotel and joined the Neckermann's kids klub.
Another plus for entertainment, greek night was performed by excellent musicians and dancers, magician show was fine and great was also 2-man band playing greek and international evergreens.
Due to late departure we asked if we can extend our stay after check out time. Since our room was already booked, we vere given new room, which was even more basic - probably used only for such exceptions, but it was worth spending 15 Euros.
The hotel is located in the outskirts of Rethymno, so it comes with all downgrades of the city like crush, immigrants, bad architecture, people not so open...