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“An awesome Hotel” 5 of 5 bubbles
Review of SENTIDO Pearl Beach

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SENTIDO Pearl Beach
Ranked #12 of 166 Hotels in Rethymnon
Certificate of Excellence
Athens, Greece
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“An awesome Hotel”
5 of 5 bubbles Reviewed August 28, 2013

We spent there 2weeks (beginig Aug to mid Aug '13) .Given the fact that, we where family with two seniors,one of them in wheeling chair,hotel accesibility was at least excellent .The oblective of the trip was R&R .Objective achived!
Services : Staff very very kind! Upon to our requests for assistance there was always someone to help us.To our notices to the reception for some small issues in the building (water leak and burned bulps to the corridors the issue has been fixed in minimum time !
I cannot dιstinguish people in the reception (Myros& Andreas and a very kind lady-can't recall her name) ,people in the restaurant and of course people on the bar ,where we hanging out most of the day(Manolis,Peggy,Dimitra ,Dimitris ,Irini,Stavros).Many thanks to all of them!
I think in terms of value for money this hotel is giving you more than you ask ,especially in the peak of the season .I will recommend it to anyone who wants to relax and enjoy vacations .
Having spent enough time to several hotels ,I can say that this working perfectly because people working there are customer oriented with intention to make you feel like your home.


Hope to see you next year!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Markos77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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563 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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Budapest
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

My wife and I have just returned from a 7-day holiday staying at the Sentido Pearl Beach Hotel.
When we arrived at the hotel, we received cold towels and an orange juice from the receptionist. The room we were given was terrible - it overlooked the main road and the sound of speeding moped and coaches was not pleasant. After complaining to the receptionist, we were offered a great room overlooking the swimming pool. The room was pleasant, and we had a TV (BBC, CNN available) The only problem was the shower - every time we had a shower, the bathroom floor was flooded. Basically, the shower curtain was too short. I must say, however, this was only a minor problem. We went half-board, and the breakfast and dinner was excellent - a great variety of dishes to choose from, and a nice sweet trolley! The waitresses were sometimes rude, but not a problem.
There was entertainment offered every night from 9 to 12: disco, Greek dancing, Greek folktiore show, magic show, stand up comedian, etc. This was not our cup of tea, but for families with children, it was enjoyable. The majority of the guests were Russians, Germans, French, not many Brits.
There is one good sized pool and 2 tiny ones. There are not enough sun loungers, so you have to get up early to reserve them by sitting on them (if you put your towel on them, they will be removed by staff) you can pay a deposit of 10 Euros for a towel, which can be changed 3 times a week. The money is returned when you leave. With the beach across the road, we spent every day there. If you are not all inclusive, you have to pay 6 Euros a day for 2 sun loungers and a sun umbrella. The beach is beautifully maintained, and the sea was wonderfully warm.
The city with its cobbled streets is about 2 kms away on foot (about 45 mins), but it's a nice walk after dinner. Here you can find 'real' Greek restaurants, and Greek people strolling in the town (not just tourists) - very pleasant.
This was our third visit to Crete, and although it wasn't as good as the other hotel we stayed at, it was a beautiful holiday and we would thoroughly recommend it.

Room Tip: Room 201 overlooks the swimming pool, and has a great view.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Nickj0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

We have just returned from a weeks stay at Pearl Beach and I must say my family and I had a superb holiday. We were greeted with refreshing wet towels to freshen up which was lovely since we didnt arrive until about 4.30am. The staff are marvelous and so helpful. I have read reviews prior to my visit about the rooms being small but our room was very spacious. If you have children ask for room 307. Fantastic location - the beach is a stones throw away. Have a walk into the old town. It takes about 30 mins to walk or 5 euros in a cab. Cant wait to go back there again....and believe me, I am a fussy travel agent!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ghost21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

We stayed here previously in 1999 and had nice low cost holiday. We decided to try again as Jet2 now offered as a package from Leeds Bradford airport at a reasonable price for 4 star. On our arrival we were greeted by the customer liaison person who advised us that a room was not available for us and that we would stay in the Agean Pearl for one night. We were disappointed having booked our holiday in February and that we would not be able to settle in and unpack until the following day. The room in the Agean was fine, apart from the view onto the backs of other buildings. We were told to go to reception the following morning after 10 am for our change of room. The room we were directed to had very old furniture and a small double bed that looked worn out, scratched and tatty, and the wooden floor was scratched and very worn also, certainly not 4 star standard, having stayed in 4 and 5 star hotels in Crete on several occasions we knew what the standards are so we went back to reception and asked for another room, explaining that we felt let down by what we had seen. We were offered another room to look at and this was exceptionally better with newer beds, slightly newer furniture and a tiled floor. The bathroom had a shower cubicle instead of a bath and the shower head needed a good clean or replacement and the bathroom although cleaned regularly never seemed scrupulously clean. The room also had access to a shared private pool, being situated now on the ground floor. Unfortunately, the terrace was covered and shaded by overhanging trees and shrubs and had lots of flying insects, I have a bad allergic reaction to mosquito bites so it wasn't in ideal surroundings, but we decided to make the most of it as the room was better and we would be spending most of the day at the beach anyway. I did my best to avoid the mosquitos by keeping the windows closed, using the plug-ins and sprays, but the maids opened the windows when cleaning and left them open. I suffered a bite and had a very bad reaction. If anyone else is prone to severe reactions to bites I would suggest you ask for some antibiotic cream at the chemist, which I was prescribed by the owners of the chemist at the start of the Old Town. The owners are very helpful and the cream they prescribed worked as soon as I put it on and calmed and healed my bite in hours rather than days! 'The usual creams are not strong enough', I was advised by them when they saw my bite! I wish I had known this before! We asked reception for a room higher up to avoid the insects and have some sunshine and we were told that it would be three days before one would be available. The room offered was higher up, but it was of a similar standard to the first room and it was situated on the side of the hotel with the view onto the side street where noisy vehicles passed by. We decided to stay put. We also asked for mattress toppers as the beds were too hard, this was dealt with the next time the maids changed the beds, that was a major improvement, we were also given extra pillows at our request, light bulbs were replaced immediately and I can only say that the hotel staff does all it can to meet your requirements if you are specific with your requests. Looking back I think they would have dealt with the flora had I have mentioned it! The management greet guests in the dining room two or three times a week, we were on half board basis and ate there each evening. I was given the impression that they would be ready to listen if you had a complaint that hadn't been dealt with by reception. The reception staff are very helpful and the restaurant staff are friendly and obliging. The food is of an international buffet style with added Greek dishes. We always found something enjoyable on offer. As in other hotels we have stayed in we had to pay for water at the table, a couple of euros, but you did not have to order it. You are not allowed to bring in your own drinks. We didn't bother to try the beds at the pool, as mostly they were taken, but there were occasions when we could have had a couple of beds. It was very easy to walk to the beach and pay six euros per day (even though it belongs to the hotel) to have our own perfect spot. The sunbed attendant at the beach was great and was also eager to help with any request for beds and snacks if required. We enjoyed bathing in the Cretan breeze, where the heat can go unnoticed. The short walk over the road to and from the hotel is a doddle. Entertainment is on most evenings between 9 pm and 11 pm. It can be confusing that the reps work from the Agean and flight notices for the Pearl Beach are kept there. Our departure notice advised us to be picked up at the Pearl Beach, but when the pick up time came and went and no bus arrived we asked the reception and we were told that pick up is always from the Agean due to the bus area outside the Agean! Also a lot of guests are on an all inclusive basis not offered on Jet2. There is a vast difference between the Agean and the Pearl Beach in terms of 4 star and 5 star. I prefer the less formal 4 star but the compromise is the quality of the rooms, which in my experience is not 4 star. I would only return if I could be guaranteed a room of choice and not have to worry that I was going to have to wait for adequate rooms to become available, which might not happen. When booking with Jet2 there is no choice of room. All in all we enjoyed our quiet, cool room with air conditioning plus the choice of eating at the hotel or a local taverna - the first one up the side of the hotel on the left hand side is very friendly and the food is excellent. We did not have tea making facilities so were pleased that we had packed our travel kettle! Management please update the Pearl Beach, you are letting down customers who are allocated substandard rooms in an otherwise lovely hotel.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank LJay27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

We have just returned from a weeks stay at this hotel. The place in it's self is lovely and the staff on reception are friendly and helpful. On arrival we were shown to our room which could only be described as a basement. on complaining we were given another room which was better but in badly need of up dating, furniture was very 70s. The bathroom was poorly maintained, toilet seat loose, bath stained and the extractor fan was so very noisy. Which is such a shame as the gardens around these rooms are so beautiful. Sun beds are a problem as not enough.people will go out early place towels on them and not use them which is very unfair. Overall the holiday was enjoyable but would not stay there again.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank lynn1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

After doing quite a lot of research and having visited other Greek Islands, We already had a picture in mind of what we wanted...beach front, history, culture and the "venetian" architecture. Rethymnon definitely didn't disappoint!
We stayed at the Pearl beach from 30th July to the 6th August and on arrival we were greeted with a warm welcome at the sister 5 star Aegean Pearl hotel. They allowed us relax and brought us a cold towel and a glass of juice whilst we filled out the paperwork, a very nice touch I thought. We couldn't have asked for a better room (332) we had a fantastic view of the sea and it also over looked the pool and bar area. The room had a good sized balcony, nice bathroom, fridge and was clean (cleaned daily). Although overlooking the pool and bar area we never experienced any noise. We stayed on a bed and breakfast basis and breakfast was very good. They offered a good selection of food and most days we went down for breakfast after 9 and still found there was a good choice of food. My partner loved the coffee!

There was a variety of nationalities staying at this hotel, but it was mainly British, French and German guests and I felt that everyone was treated equally regardless of nationality. As mentioned in previous reviews people felt they were favouring certain nationalities over others, this just wasn't the case. The staff were brilliant, couldn't do enough for you and worked very hard. Same staff were there every day, working long hours and they made your stay as welcome as possible. We had lunch a few times at the hotel and found it to be very good, the blonde lady who worked at lunchtimes and a young lad who worked at breakfast time were both lovely, chatty and friendly. Also a mention to the lady on reception, who was also very helpful and we were impressed by her fluent linguistic skills, in the space of 10 minutes she had flipped between 4 different languages. The pool area was busy but we always found a table and chairs to sit at around the pool and after an hour of two, 2 sun loungers would become available, we never found it an issue. The pool was a very good size and clean (going as deep as 2,70m) and we felt personally was better than that of the 5 star pool.

With regards to the Thomas Cook Rep Chloe we thought she was helpful and resourceful and compared to other tour operator reps was much better. We did a few trips during our stay but decided to do them alone rather than pay over the odds through a tour operator. We visited Chania and Knossos...both definitely worth a visit! We did both locations by bus, trip to Chania cost us 12 euros each on the bus and then Knossos cost us 25 euros each, bus to Heraklion and then another one to Knossos (much cheaper than paying 50 euros with Thomas cook) and we found the buses simple to use and not full of tourists. Tip don't do Knossos on a sunday...this is one of the days the tour companies go and can get very busy!

In regards to Rethymnon itself, it was about a 40 minute walk along the beach to the old town, we walked most days but you could also get a bus there for 1 euro (bus stop around the corner) or a taxi ride for 5 euros. The old town is full of character and charm, narrow little cobbled streets with beautiful flowers and venetian buildings. We ate out a most nights in the old town, these places included La Casa, La Piazza, Alana and Larenzo Taverna. All of which were excellent! Great food, atmosphere and service, every place offered us either a free little dessert or drink afterwards.

Overall we had a brilliant holiday, fab hotel, good location and it offered everything we wanted from a holiday! We will definitely be returning one day! Bob on Holiday!

Room Tip: Room 332! On the third floor.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Hungary, Hungary
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

At reception Margherita was sweet, i asked for sea view room, and we get corner sea view room.

The food was good, we had half board.At restaurant Ioanna, one of waiters,is very very kind with us.

The rooms, maybe need some furniture renovation, but its clean.

Nice location, but the old town is 45 minutes on foot on the beach promenade.

The beach is clean,well organized,but a little bit crowded front of the hotel.We enjoyed nearly SPA Hotel's beach, and we found a helpful beach boy, who's name Nektarios.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeva72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Pearl Beach

Property: SENTIDO Pearl Beach
Address: Beach Road, Rethymnon, Crete 741 00, Greece (Formerly Pearl Beach Hotel)
Location: Greece > Crete > Rethymnon Prefecture > Rethymnon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Rethymnon
#5 Business Hotel in Rethymnon
#6 On the Beach Hotel in Rethymnon
#9 Luxury Hotel in Rethymnon
#15 Best Value Hotel in Rethymnon
#17 Family Hotel in Rethymnon
#24 Romantic Hotel in Rethymnon
Price Range (Based on Average Rates): $
Hotel Class:4 star — SENTIDO Pearl Beach 4*
Number of rooms: 150
Official Description (provided by the hotel):
The SENTIDO Pearl Beach is located on the wonderful holiday island Crete. Directly in front of the hotel is the long sandy beach which invites you for a walk and relaxing. Enjoy the Greek feeling in the town and relax at the beach of Rethymnon. The SENTIDO Pearl Beach is surrounded by a beautifully landscaped, typically Greek garden and offers two freshwater swimming pools with a terrace, loungers and sunshades. The City center is just 2 km away from the SENTIDO Pearl Beach. Moreover, the international airport of Heraklion is 80 km away from the hotel. The SENTIDO Pearl Beach offers warm and cold meals in form of a buffet in the main restaurant. Besides the lobby bar you have also the opportunity to enjoy fresh drinks and snacks at the Pool-Snack-Bar. In the wellness area of the SENTIDO Pearl Beach you can find the indoor pool, a Jacuzzi and many other wellness treatments. Furthermore, you can find new equipment in the gym to work out. In the garden of the SENTIDO Pearl Beach you can find two outdoor pools and a separate kids pool. The SENTIDO Pearl Beach hass got 150 rooms in total. ... more   less 
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Also Known As:
Pearl Beach Rethymnon
Hotel Pearl Beach
Pearl Beach Hotel
SENTIDO Pearl Beach Rethymnon, Crete

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