We stayed here previously in 1999 and had nice low cost holiday. We decided to try again as Jet2 now offered as a package from Leeds Bradford airport at a reasonable price for 4 star. On our arrival we were greeted by the customer liaison person who advised us that a room was not available for us and that we would stay in the Agean Pearl for one night. We were disappointed having booked our holiday in February and that we would not be able to settle in and unpack until the following day. The room in the Agean was fine, apart from the view onto the backs of other buildings. We were told to go to reception the following morning after 10 am for our change of room. The room we were directed to had very old furniture and a small double bed that looked worn out, scratched and tatty, and the wooden floor was scratched and very worn also, certainly not 4 star standard, having stayed in 4 and 5 star hotels in Crete on several occasions we knew what the standards are so we went back to reception and asked for another room, explaining that we felt let down by what we had seen. We were offered another room to look at and this was exceptionally better with newer beds, slightly newer furniture and a tiled floor. The bathroom had a shower cubicle instead of a bath and the shower head needed a good clean or replacement and the bathroom although cleaned regularly never seemed scrupulously clean. The room also had access to a shared private pool, being situated now on the ground floor. Unfortunately, the terrace was covered and shaded by overhanging trees and shrubs and had lots of flying insects, I have a bad allergic reaction to mosquito bites so it wasn't in ideal surroundings, but we decided to make the most of it as the room was better and we would be spending most of the day at the beach anyway. I did my best to avoid the mosquitos by keeping the windows closed, using the plug-ins and sprays, but the maids opened the windows when cleaning and left them open. I suffered a bite and had a very bad reaction. If anyone else is prone to severe reactions to bites I would suggest you ask for some antibiotic cream at the chemist, which I was prescribed by the owners of the chemist at the start of the Old Town. The owners are very helpful and the cream they prescribed worked as soon as I put it on and calmed and healed my bite in hours rather than days! 'The usual creams are not strong enough', I was advised by them when they saw my bite! I wish I had known this before! We asked reception for a room higher up to avoid the insects and have some sunshine and we were told that it would be three days before one would be available. The room offered was higher up, but it was of a similar standard to the first room and it was situated on the side of the hotel with the view onto the side street where noisy vehicles passed by. We decided to stay put. We also asked for mattress toppers as the beds were too hard, this was dealt with the next time the maids changed the beds, that was a major improvement, we were also given extra pillows at our request, light bulbs were replaced immediately and I can only say that the hotel staff does all it can to meet your requirements if you are specific with your requests. Looking back I think they would have dealt with the flora had I have mentioned it! The management greet guests in the dining room two or three times a week, we were on half board basis and ate there each evening. I was given the impression that they would be ready to listen if you had a complaint that hadn't been dealt with by reception. The reception staff are very helpful and the restaurant staff are friendly and obliging. The food is of an international buffet style with added Greek dishes. We always found something enjoyable on offer. As in other hotels we have stayed in we had to pay for water at the table, a couple of euros, but you did not have to order it. You are not allowed to bring in your own drinks. We didn't bother to try the beds at the pool, as mostly they were taken, but there were occasions when we could have had a couple of beds. It was very easy to walk to the beach and pay six euros per day (even though it belongs to the hotel) to have our own perfect spot. The sunbed attendant at the beach was great and was also eager to help with any request for beds and snacks if required. We enjoyed bathing in the Cretan breeze, where the heat can go unnoticed. The short walk over the road to and from the hotel is a doddle. Entertainment is on most evenings between 9 pm and 11 pm. It can be confusing that the reps work from the Agean and flight notices for the Pearl Beach are kept there. Our departure notice advised us to be picked up at the Pearl Beach, but when the pick up time came and went and no bus arrived we asked the reception and we were told that pick up is always from the Agean due to the bus area outside the Agean! Also a lot of guests are on an all inclusive basis not offered on Jet2. There is a vast difference between the Agean and the Pearl Beach in terms of 4 star and 5 star. I prefer the less formal 4 star but the compromise is the quality of the rooms, which in my experience is not 4 star. I would only return if I could be guaranteed a room of choice and not have to worry that I was going to have to wait for adequate rooms to become available, which might not happen. When booking with Jet2 there is no choice of room. All in all we enjoyed our quiet, cool room with air conditioning plus the choice of eating at the hotel or a local taverna - the first one up the side of the hotel on the left hand side is very friendly and the food is excellent. We did not have tea making facilities so were pleased that we had packed our travel kettle! Management please update the Pearl Beach, you are letting down customers who are allocated substandard rooms in an otherwise lovely hotel.
- Official Description (provided by the hotel):
- The SENTIDO Pearl Beach is located on the wonderful holiday island Crete. Directly in front of the hotel is the long sandy beach which invites you for a walk and relaxing. Enjoy the Greek feeling in the town and relax at the beach of Rethymnon. The SENTIDO Pearl Beach is surrounded by a beautifully landscaped, typically Greek garden and offers two freshwater swimming pools with a terrace, loungers and sunshades. The City center is just 2 km away from the SENTIDO Pearl Beach. Moreover, the international airport of Heraklion is 80 km away from the hotel. The SENTIDO Pearl Beach offers warm and cold meals in form of a buffet in the main restaurant. Besides the lobby bar you have also the opportunity to enjoy fresh drinks and snacks at the Pool-Snack-Bar. In the wellness area of the SENTIDO Pearl Beach you can find the indoor pool, a Jacuzzi and many other wellness treatments. Furthermore, you can find new equipment in the gym to work out. In the garden of the SENTIDO Pearl Beach you can find two outdoor pools and a separate kids pool. The SENTIDO Pearl Beach hass got 150 rooms in total. ... more less
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- Also Known As:
- Pearl Beach Rethymnon
- Hotel Pearl Beach
- Pearl Beach Hotel
- SENTIDO Pearl Beach Rethymnon, Crete