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“good as last year”

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Aquila Porto Rethymno
Ranked #8 of 175 Hotels in Rethymnon
Certificate of Excellence
Reviewed September 12, 2012

Just returned after our second holiday at the Aquila and we were'nt disappointed.Room was on the sixth floor and my only negative is that the rooms could do with a bit of updating,staff were excellent and we were instantly remembered by the majority from last year,must give a mention once again to Magda and also Dimitra in the restaurant, they are superb. All staff were attentive and friendly at all times. everyone made sure we had a great holiday and we thank them.

Room Tip: high floors less noise
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  • Stayed: August 2012, traveled with friends
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3  Thank kilkennylads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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686 - 692 of 1,227 reviews

Reviewed September 2, 2012

Went with an open mind and overall the hotel had positive and negative aspects. We probably wouldnt chose to go there again as there probably wasn't enough going on to suit our holiday requirements.

Positives :
Restaurant Service : Magda and Dimitra were superb. Food was OK but possibly not 5 star quality (although Greek and Asian themed evenings were good).
Staff : Overall friendly and approachable.

Negatives :
Rooms : probably in need of a bit of TLC - water leak stains on the walls and numerous stains on carpets etc. One of our two rooms had a sea view but the other was onto a main road facing some residential flats - VERY noisy. Doors are very thin so you also get a fair amount of corridor noise.
Entertainment : Hotel did some evening entertainment but there was virtually nothing going on during the day - it mentions low key animation team but with teenage boys there was nothing going on to keep them interested during the day.
Location : The location is strange as in most 5 star hotels you would generally expect some greenery or grounds - this is smack in the middle of residential areas and shops and has none of its own grounds.

Overall - probably not an active enough hotel for us but if you want nothing more than a relax on a beach then it would be fine.

Room Tip: Make sure you get a sea view room.
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  • Stayed: August 2012, traveled with family
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5  Thank Timberwolf3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

I stayed here on 7th / 21st August with my partner half board . If you are planning to stay here don't be put off by negative reviews .When we arrived we were given welcome drinks at check in , the staff were friendly and our bags were taken to our room . We were given an explanation on how to work the tv , air con and told that if you wanted to you could request different pillows . There was a welcome bottle of wine and water and some sweets which was lovely . I can understand some comments about the rooms needing to be updated (ours was a standard room) , but if you want to let this spoil a lovely holiday please don't . Our air con and fridge worked fine . We had a side sea view which looked on to a street , but if you're nosy like me it's great to people watch . You could also use bathrobes and slippers in the room and they supply beach towels and a canvas shopping bag . Beach towels can be exchanged whenever you want at the beach station . There is a spa ( treatments you pay for ) , an indoor pool and gym , a bar and tv area . There is also another restaurant and a cafe which you pay for if you want to . The 2 pools were small but nice , but we used the beach .
The beach is across the road , just remember the Greek people don't always stop even at a crossing . The hotel keep the beach spotless and you can order food or drinks from the beach staff if you want to. Sunbeds are free to use even if you,re only half board . Some days they brought melon for guests to have free on the beach .
Food was fantastic , buffet breakfast and evening meal .They had some champagne breakfasts and some wine and Metaxa tasting some nights . Your main course in the evening is table service from 3 choices , if you don't like them just have more buffet food ( not a problem ) . There were 4 themed nights when we were there , Asian , Italian , Greek and Aegean . The 2 Greek were the best , out at the pool with lovely barbecued meats . Table water is 3.90 euro (£3.08 )and a bottle of wine about 17 euro ( £13.45 ) about what I'd pay back home in a Hotel .
If you want to try some of the restaraunts outside Thalassa was great (turn right at the hotel front only 2 mins away ) and for lunch there was a little place that sold kebabs (real meat called gyros) and loads of other stuff. (Turn left out of the hotel about 3 mins on the corner across from the port entrance. Has wooden tables and benches outside (may not look like much but has the best traditional Greek street food ) upstairs was more modern . For 2 gyros kebabs , water , beer and glass of wine only about 9 euros. £6.40 . If you want a really friendly bar go to Entasis for cocktails ( 4.50 euros £3.56 ) next to thalassa restaraunt (right from the hotel about 2 mins) You can also just get coffee , wine , spirits or beer also ice creams . Manos the owner and all of the guys are really nice . Mario stands outside and is nutty in a nice way ( he does tricks on the pavement ) .
If you go any trips book with a company called Klados , they were cheaper than your tour operator , and I would say better . ( right from the hotel about 1 min ) . We went to spingalona with Klados which was good and it meant we got to see Elounda and Agios nikolaos also . Santorini was another of our trips booked through Thomas cook , it is such a beautiful place . Just be prepared to be away from 7 in the morning til 10.30 at night ( about 4 hours on the sea cat both ways ) . Cheaper with Klados and probably better run . Still well worth the visit though , you'll never see this scenery again .
Don't be put off by some of the guests that think they are superstars because they are at a 5* ( after all we are all staying at the same hotel ) most of them are ok. The staff were brilliant and the hotel was also .
Greece is beautiful and I'm sad to come home .

Stayed: August 2012, traveled as a couple
6  Thank Weecarol1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Stayed at this hotel for the second time between 9th-16th August 2012. Was pleased to find that the standards were as good as our previous visit. Once again the rooms could do with a bit of TLC but they are clean, sheets and towels are changed regularly and the air conditioning can be regulated in the room and is very efficient. We paid a little extra for a sea viewon the second floor and had a small balcony from which you could see the beach . If you have hair longer that Harry Hill take your own hairdryer as the one in the room is really not up to much. The beach was once agin clean, with lots of sun beds and towels. The restaurant standards were excellent with a wide range of foods available at the buffet . One thing that makes this hotel so special is the polite helpful staff they really cannot do enought to help. Rethymnon hadn't changed much. The old town is especially worth a visit with its lovely little shops and great selection of cafes and restaurants.
During our stay we went on an open top bus tour which took us up into the hills behind the town. This was a very relaxing and interesting way to spend a couple of hours especially as headphones were provided on the bus to give details of the areas passed through. We also went on a red train trip which stopped at villages in the countryside and a local monastry. A really pleasant way to spend an afternoon. Before leaving we booked with Thomson a trip on the Santorini Fast Cat. The island as expected was absolutely spectacular and very beautiful, the trip however was very disappointing. The fast cat was crowded with more people on board than seats for the 3 hour trip! Once there we were herded like cattle onto a coach. All the coaches arrived at the same small village at the same time where we were marched into the centre to be picked up again after 45 minutes. We were then herded back on the coaches and driven to the city where we once again were frog marched through the streets at a great rate of knotts by a very rude tour guide. We were then given less than an hour to look around and have something to eat. Whilst on the trip we were encouraged to pay an extra 12 euros to go on a boat trip to visit a volcano and vocanic spring. This again was done at a rush and we were ferried across to a small volcanic island where those who had costumes on could swim and then straight back again onto the fast cat for the 4 hour overcrowded trip home. This was a very expensive trip about £130 each so think twice before you go. The island is of course stunning and I am very glad to have seen it first hand but maybe there is another betterway to experience it.
As we left early we were ablt to have a light continental breakfast in the restaurant before leaving and we were able to order cold plates of food to be left in our room for our late return.
Fantastic service from a great hotel.

Room Tip: Think that some room at the side overlook a side road and my be a bit noisy. There is a lift to tak...
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  • Stayed: August 2012, traveled with family
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2  Thank family777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

We arrived late at night on July 31st and were greeted by very friendly and helpful staff with a glass of champagne and a voucher for the meal we had missed that evening. We were taken to a Mythica class room which was a little on the small side with very little storage space, but we did have a bottle of champagne, wine, raki, fruit sweets, flowers and mineral water in our room.

The hotel is located across the road from a blue flag beach and about 15 mins walk to the old town harbour. There are limited sun loungers on site and the sun bed grande prix starts early but there are plenty on the beach and the hotel provide towels and beach bags.

All the staff we met were very friendly, polite and efficient. We had a few minor complaints during the week but these were all dealt with straight away. What is clear is that the staff work very hard and for very long hours, it seemed that they basically worked all day, every day. Given this we were amazed that they could keep up such a professional service. Special mention must go to Filio, who is the guest relations manager and who would greet everybody warmly and respectfully. She had the real knack of making everyone feel special.

The guests staying during this week seemed to be mainly German and Russian, which makes it hard to find people to talk to. The dining room could feel a bit crowded at times as could the pool area. There were not many children staying during this week but those that were there were using the spa equipment which was meant to be for adults only.

The food was real top class. We are both vegetarians and often find half board difficult, but on this occasion I can honestly say that while the choice may have been a little bit limited sometimes, it was by far the best hotel food we have had in nine years holidaying in Greecce. Drinks are a bit pricey but good quality although I think 4E for a bottle of water is a bit steep.

Evening entertainment is OK and Rethymno has loads of bars and clubs. Filio does organize evening cocktails parties to introduce people and we met a lovely couple from Dublin who very kindly lent us their room for a shower on our last day as we could not avail of let check out; thanks Bernie and Matthew.

The only gripe we would have is that the housekeepers seemed to find it difficult to replenish everything in the room as required. We did complain about this several times and each time it was put right straight away but would happen again the next day. As I say, these were minor gripes but were extras that we had paid for and we were charged for items from the minibar that we did not have. We also found cleanliness a bit poor for such a good hotel, for example grimey hand rails and stains on the lift floor that stayed for days. We also found a very grotty looking sponge in the bathroom one day next to our tea cups, but I would rather not think about that.

Is this hotel a 5 star standard? For Greece possibly yes but by Irish standards I would say a 3 or 4 at best, but don't let this put you off. It is a fine hotel and when we go back to Rethymno we will stay there again (if they will have us)

Room Tip: Go for a seaview, but don't bother with Mythica class and avoid the top floor in high season as...
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  • Stayed: August 2012, traveled as a couple
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3  Thank DonegalDanbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

Myself and my boyfriend travelled here and stayed for a week between 12-19 July 2012.
We travelled with Thomson- we were very disappointed that there was no Thomson rep on the journey from the airport to the hotel inbound or outbound. We were left with a driver with very limited English which wasn’t the best start. Arrival at the hotel was good, we were greeted with a drink and taken to our room by a helpful bell boy.

The room was nice, spacious, always kept clean, and the minibar was constantly stocked.

We chose the all-inclusive option which had its pro's and con's. When we checked in we were told that all food was included and we could only get drinks with dinner- which was a disappointment as 'all inclusive' should mean just that. On investigation though we found that you could get drinks all day every day in the cafe/bar, along with cakes and ice cream. The waitresses in the cafe bar were very helpful and lovely. With each drink you order expect a bowl of crisps and/or nuts (lovely but not so good for the waistline!). The food in the main restaurant was ok. The selection wasnt anywhere near as good as I have had in previous all inclusive hotels. Breakfast and lunch are buffet. The evening meal the starter and dessert are buffet but the main course is a choice of 3 things. My boyfriend is a bit of a fussy eater so this was difficult at times, but also he has a nut allergy. They did tend to stick nuts on any and everything in some weird combinations, and when we tried to explain my boyfriend’s allergy this was very hard to get through and to get them to understand. Often he just ate the spaghetti bolognaise to be on the safe side! Service on the whole was good but at times was slow- on one occasion the waiter even said to us- I bet your getting fed up with me!!

The pool area was great, the pool was always very warm, and due to the high temperatures was much needed every half an hour to cool off! In past hotels I have experienced very cold water in swimming pools so was pleased with this. The beach just over the road is nice, a bit shingly but lots of sunbeds, the sea is also very warm.

This hotel is ideal if like us you just want to relax. Food is on the whole good, drinks are nice (hugeg measures as always abroad- makes you realise how stingy we are in the this country). I would recommend, taking some good books, a pack of cards and prepare to chill out and forget your worries.

Also, one very important point. In the evening the hotel are VERY strict that men must wear long trousers. This is ok, but they don’t apply the rule for a dress code to women who could waltz in wearing any and everything they want. Bearing in mind it was 40 degree heat we thought long trousers were a bit much. I agree there should be standards but I thought this was unfair.

I wouldn’t go back, I have been to far better all-inclusive hotels, but it was a good holiday all the same.

Room Tip: Ask for a room high up and book with a sea view. Very important as is near a main road so rooms down...
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  • Stayed: July 2012, traveled as a couple
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2  Thank star90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

The hotel is ideally located, close to a lively and very cozy city - and right at the hotel a beautiful beach! Parasols, sun loungers and towel for free use (towel which is in the room, can be exchanged for new ones at the beach). It is possible to order snacks and small meals on the beach.
The hotel has delicious food - a wonderful breakfast table, rich buffet for lunch and delicious 5 course dinners, always possible to choose between three different main dishes for dinner, often a fish, meat and vegetarian dishes to choose. Salad and hot court buffet is impressive - it's also cheese dishes and dessert table.
Between meals you can choose fruit, sandwiches and cakes. I choose to be an all-inclusive guest, and have been extremely pleased with the choice.
The hotel also has a restaurant where guests can eat a la carte - and lobster.
Entertainment at the hotel several nights a week, live Greek music, international dance music and performance of traditional Greek dancing at the hotel's indoor pool. On Saturdays, the hotel has an outdoor Brazilian dance show - impressive body control and colorful costumes, worth seeing!
The hotel has several good salons, resting places, new papers from the guests' home countries. Rooms, decorated in bright colors. The hotel's architecture is reminiscent of oceans, waves and sailing - modern and great!
The best of the hotel is still the fantastic service - completely amazing, and therefore a place I would recommend to others, and go back to with pleasure!

  • Stayed: August 2012, traveled solo
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22  Thank Brit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aquila Porto Rethymno

Address: Venizelou 52A | Sikelianou, Rethymnon, Crete 741 00, Greece
Location: Greece > Crete > Rethymnon Prefecture > Rethymnon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Rethymnon
#2 On the Beach Hotel in Rethymnon
#6 Luxury Hotel in Rethymnon
#6 Business Hotel in Rethymnon
#9 Family Hotel in Rethymnon
#19 Romantic Hotel in Rethymnon
Price Range: $80 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Aquila Porto Rethymno 5*
Number of rooms: 202
Official Description (provided by the hotel):
Inspired by the waterfront setting of the stunning northern coastline of Crete, Aquila Porto Rethymno brings the essence of an urban resort located within a striking distance of 700m from the city of Rethymno. The hotel presents a cosmopolitan escape, as you relax, dine and wander among Rethymno's most beautiful and historic sites offering the perfect base for business or leisure travelers. Chic, luxury hotel building and accommodation offer superb amenities and recreational facilities for all travelers. The hotel has been recognized internationally with prestigious awards and certifications for its commitment to the best service and hospitality. Porto Rethymno is an urban oasis featuring beautifully appointed guest rooms and suites which meet the needs of every traveler. The recently renovated guest rooms and suites have mostly views of Rethymno beach or the city harbor featuring a refreshing color palette inspired by a sophisticated fabulous setting. ... more   less 
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Also Known As:
Aquila Porto Rethymno Rethymnon, Crete
Porto Rethymnon
Hotel Aquila Porto Rethymno

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