Excellent hotel, lovely helpful staff, welcoming even to late arrivals in the wee hours of the morning. Swimming pool (fresh water, not salt). Strongly recommended for a family holiday for two. I'd go again.
- Free Wifi
- Breakfast included
I booked two rooms for us and our grown up Sons for 1 week, 13th July 2013. We was in the 5* side of the hotel. The rooms were lovely, very modern. We had a small shared pool out the back of our patio. The food was excellent, the location was brilliant, beach beds and umbrellas were free.
It was a good 30 mins walk to the old town of Rethymon, it was only €5 in a taxi one way. There are a lot of bars and restaurants to be found within walking distance and all along the seafront to the old town.
All the staff were very friendly and very helpful, they did a lovely birthday surprise for me in the room for our boys, 10 bottles of beer on ice, cake with a candle, a birthday banner and balloons, it only cost €55.
We had a car for the week, there is plenty of parking if required. The only gripe I had was that people were rude enough to save sunbeds around the pool, there was never enough of them. To give the staff their credit they put a notice on all the sunbeds which looked liked they were being saved, it said that towels would be removed after two hours.
I went down to the spa area, it was lovely, I believe there was a small charge for the sauna and steam room, I never got to use the pool as the sun was shining too much lol !! the staff were very welcoming.
I would definitely recommend this hotel and would certainly go back again.
The hotel has a Californian look, from the sign on the wall, to the rooms with terraces, one in front of the other, overlooking the neighboor.
Even the pool was very American with huge amount of chlorine so difficut to ripe off even with soap!
Everything is relaxing white.
The wifi is not working in the rooms but only in the lobby and the pool.
Not so good for a five star hotel nowadays.
Our room was not big, as someone has written, and the bathroom was open space and not big at all, we had a big terrace overlooking the beach......but also the restaurant and the bar.
The room was not five star.
The breakfast is good, with quality food and choice, restaurant is serving dinner buffet every night.
We arrived here very late one night in early July for our last relaxing holiday before our baby arrives in November. We wanted a 5* that was clean, safe and relaxing- whether that was staying around the pool or relaxing on the beach.
We arrived at the hotel at 1:00am
To be greeted with a cold towel and juice- nice touch. My island went to check us in to be told the hotel had overbooked us and we would be staying in the sister hotel next door- 3* for 3 nights and then we could move into the Pearl in 3 days.
No apology and the receptionist told us like we would just accept this. To be fair my husband was really annoyed given I am pregnant and we didn't have a room at the hotel we booked after paying over £1300 for a week here!! After 2 hours of arguing we eventually were told we could have a room at the hotel we booked and we were taken to our room! No apology or complimentary offering, nothing.
Room was lovely just like the picture except our bath was cracked and water leaked all over. Too tired to complain!
Main pool is ridiculous- people putting towels out at 7am meant you have to be up early to have a chance of getting a subbed-
Not what I want or need! Our only choice was to head down to the beach- not ideal when your 5 months pregnant and need the toilet every 5 minutes! We ended up getting into the sun bed wars and were putting towels down early to ensure I had a bed! People left towels on sun beds all day and never turned up- hotel were not bothered.
To top this disappointing week on the last day I had some orange juice from the freshly squeezed machine and found 5 maggots in there. My husband found the same- nice touch that you can get fresh orange juice but not a nice touch that we had been drinking maggots all week! Husband went straight to reception and they said it was fine, natural infact!!!!! I instantly wanted to throw up and spent the morning googling maggots and pregnant women! We weren't going to complain about this holiday to the rep but after the maggot situation we certainly did!
The rep was so helpful and was pretty disgusted herself. We refused compensation from Thomas Cook in resort and I have now received compensation from this holiday.
Really disappointed in this hotel as we expected so much more for the money we spent!!!
Stay away from the orange juice!!!
Thank you very much for your comment.
We deeply regret to hear that your stay in our Sentido Aegean Pearl hotel did not meet your expectation. It is in our company’s philosophy to accept criticism from our esteemed clients since it helps us to improve our services and standards.
We took all your comments very seriously and they will help us to improve our services.
We just would like to point out that since 2010 the Sentido Pearl Hotels received the HCCP Certification and that the products of the merchants here from Rethymnon, who have been carefully selected by us, are organic.
With kind regards,
The Hotel Management
This hotel offers everything needed for a great holidays, 3 swimming pools, great beach just in front of hotel, excellent breakfast and really comfortable room The service is excellent, we have been having some major problems with wireless internet connection but they gave us the cable to connect our computer directly in our room. They organized very early (4.50 am) breakfast for us, and there were many other similar small details that really make a difference. Very relaxing and nice. You can walk to a town, it is a bit distant but great way to loose some weight during your holidays. All together highly recommended
I visited this hotel at date 4 - 12.7 2013. I have been there in this super fine hotel many times earlier. The hotel is located in the end of the nice Beach Road in Rethymno. This is a 5 star hotel with very good service. The general manager of the hotel Yiannis Katsoulis and his friendly staff are taken care of the visitors in a very nice way. The standard of the food in the restaurants is on a high level. The hotel is very new and modern. The design of the hotel buildings is splendid. The athmosfere in the hotel is good. The hotel area is clean and there is a fine garden with many flowers and trees. Mainly every evening there are fine music and dancing programs. The distance to the own hotel beach is only 50 metres. On the beach is working a friendly Beach Boy who are looking after you. He brings coffe and drinks if you want. Go to this fine hotel I am sure that you will like it.
Thank you very much for your kind review and your loyalty towards our hotel. Herewith we want to express our gratitude to you and honor the special friendship, which developed in all these years! Eυχαριστώ πολύ!