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“very good for what we needed”
Review of Kronos Hotel

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Kronos Hotel
Ranked #13 of 58 Hotels in Heraklion
New York City
Level Contributor
139 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“very good for what we needed”
Reviewed May 31, 2014

We were in Heraklion for one night and wanted a comfortable, clean, safe place to spend the night before driving on to Rethymnon. Kronos Hotel was clean and comfortable, the front desk staff were kind and helpful, the room was adequate, and overall given the cost it was very good.

pros:
clean
conveniently located
friendly staff
value for the money

cons:
Very dark hallways; lights are kept off unless you can find the switch to turn them on. We arrived after dark and this was VERY disorienting.
Twin beds pushed together in lieu of a double bed

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc_Lori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
    158
    234
    71
    10
    9
See reviews for
71
277
32
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 28, 2014

Great location and very helpful staff. We slept at this hotel at 2 different dates in May and each time we were greatly satisfied. Having reserved a long time before we had a room with balcony facing the ocean. We were also given a free parking space and this is a gift in Heraklion. Nice room. Good breakfast.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GilbertMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneva
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2014

-ves:
1. extremely small room (was in room 305 and could not walk around easily).
2. Instructions to prepare bed for toddler was not handled properly.
3. very noisy (was in room 101, had discotheque outside running high volumes all over night - toddler could not sleep)

+ves:
Staff had been great to talk with.
Appreciated when they (I guess the owner) showed goodwill gesture compensating for negative experiences I faced.
Knocked off some charges of payment, and arranged complimentary airport drop.

Room Tip: avoid room 305 (extremely small) room 101: with sea view, but prone to noises (street noise, discot...
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nansub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 22, 2014

Great value. Very good location- away from intense tourism but close to sea, museums, city centre, bus station. Very helpful friendly staff. Clean well-designed, recently modernized, rooms. Good breakfast, bar and snacks at all other times. I would return.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014

I only stayed here for one night with my boyfriend and my 800 dollar new jacket was taken from my room. I didn't have time to properly address this with the staff since we had to catch an early flight to Chania, but I emailed them multiple times the next day and even had the courteous staff of the hotel in Chania (Arkadi - highly recommend) call and the staff of Kronos did not acknowledge any of my emails until I had a friend back in America call. Then I received notification that their staff was looking for the jacket - finally Maria Tsagkaraki responded to me and offered partial compensation of 250 euros.

After unsuccessfully negotiating for the full compensation of the jacket, I went back and accepted the 250 she offered in writing in addition to giving her my bank account information for the transfer. She then went back on her word and the hotel staff proceeded to stop responding to my emails and being short/hanging up on me when I would call.

It is very suspicious to me but I would not recommend because Maria confirmed the family hotel does not have any kind of camera to track anything/activity so there is no way to assure the safety of your belongings. Keep this in mind.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zayan_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria_Tsagkaraki, Υπεύθυνος Σχέσεων με Πελάτες at Kronos Hotel, responded to this review, May 28, 2014
Dear Travellers,

All guest reviews regarding our hotel, both positive and negative ones are more than welcome. On the one hand, positive comments help us to keep up the good work. On the other hand, any negative comment is a motive to us, in order to improve not only our services but also ourselves as professionals being part of the hospitality industry.
Our hotel - family owned and run - is a part of this industry for more than 25 years now. Apart from any change that a hotel may go through throughout the years, one thing has remained the same: Kronos is a guest-oriented hotel providing hospitality.
If any traveller out there goes through our reviews, they will come across several things that need to be changed or improved concerning our hotel; and they have been or will be, because we are aware of them thanks to our guest feedback. Respect is the least we can show to all people around us; no matter if they are guests, colleagues, supervisors, cooperators or neighbors. This is the main reason why we do respect anyone's right to express themselves, too. It's a pity, though, to realize there are people out there trying to take advantage of our good will to help and do our best to solve any problem that might occur.
On our behalf as Kronos Hotel, feedback is and will always be welcome; blackmail, not.

Many thanks to all of you who spend time on reviewing, and also for reading this text.

Respectfully

Maria Tsagkaraki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zürich, Zurich, Switzerland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 5, 2014

Overall I am satisfied. The reception staff was helpful (they can provide you with all sorts of helpful information). Kronos Hotel has tiny bathrooms but it's totally acceptable/doable. It takes around 10 mins to get to the market and the main areas most tourists want to visit (the walk there is nice - you can choose to walk along a shopping street). A few steps from the hotel (<1 minute walk), there are 2 restaurant that are very good (both with great ratings on Tripadvisor). They both have views of the ocean (like the hotel).

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ladina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craven Arms, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 26, 2014

All you could want from a hotel which allows you to explore the city. Central location, friendly and helpful staff. Good breakfast. All very clean. Parking would be the only problem; we got a taxi from the airport and had our hire car delivered to the hotel on the day we left Heraklion. Cost was 132 euros for room and breakfast for two nights for the two of us, which seemed very reasonable for the quality of accommodation.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kronos Hotel

Property: Kronos Hotel
Address: 2, Monis Agkarathou & Sofokli Venizelou, Heraklion, Crete 71202, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Heraklion
#11 Romantic Hotel in Heraklion
Price Range (Based on Average Rates): $
Hotel Class:2 star — Kronos Hotel 2*
Number of rooms: 32
Reservation Options:
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Also Known As:
Kronos Hotel Heraklion
Kronos Hotel Crete/Heraklion

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