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Reviewed 5 weeks ago

Just returned home from a wonderful 2 week stay at this super hotel. When we arrived it was late at night and we had missed the evening meal, but we were greeted by the lovely receptionist Jianna who organised a small buffet for the two of us which was served by the ever smiling Evelina. Our room 210 on the first floor was spotlessly clean and kept that way for the rest of our stay. The hotel is right on the beach at Amoudara with ample free sun loungers.The road at the top of the small street has regular buses into Heraklion. Food at the hotel in my opinion was at its best catering for every taste and was replaced immediately if seen to be running short. Dimitris in the dining room was very professional always with a smile making sure everyone was relaxed,which reflected in his staff, the lovely Voula, Johanna? and Evelina .The pool was pristine watched by a very pleasant lifeguard and around the pool area plenty of seating and sun loungers where Alex the entertainment person did a good job getting people to enjoy darts volley ball boules etc and obviously the entertainment program in the evening. The pool bar was efficiently run by Michalis and the lovely Anna who was always interested that you were enjoying your stay. All nationalities perfect for couples, no need to leave the hotel as everything provided,everything thought of you only had to look or ask, nothing was too much trouble. Not much surrounding the hotel except lovely views but the bus into the capital is only €1.20 ticket bought at the supermarket. I would definitely recommend this hotel to anyone. First class food and staff. Perfect relaxing holiday. Planning to return already.
Sylvia and John Mulleeney.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Skiathos21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikoletta M, General Manager at smartline Neptuno Beach, responded to this reviewResponded 4 weeks ago

Dear Mr. & Mrs. Mulleeney,

All the staff is thrilled with your lovely review. Thank you so much for all your kind words and recommendation, which motivate us to try even harder in providing an exceptional holiday experience to all our guests

We will definitely wait to welcome you back in the future.

Till then we send you our warm wishes and sunny regards
Your smartline Neptuno Beach team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019 via mobile

Beautiful location on the beach. Clean. Staff were awesome (including Stella on reception and the bar staff).
Thomas Cook sold us twin room with garden view but on arrival Stella advised they don't have twins, so we were given a massive lovely family room - facing street but a stunning side sea view.
Their Easter fell during our trip (different Christian calendar) and lovely gift left in our room.
Cannot fault anything.
Perfect timing as out of season not over busy.

Date of stay: April 2019
Trip type: Traveled with friends
1  Thank JMS1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikoletta M, General Manager at smartline Neptuno Beach, responded to this reviewResponded May 9, 2019

Dear Guests,

Thank you so much for your feedback and all your lovely comments
We are pleased to hear, that you enjoyed your vacation with us and appreciated the caring and personalized service offered to you by all staff and especially by Stella and the pool bar team.
We do hope that you found our Greek Easter Gift tasteful. It’s the least we could do for our guests during Greek Easter.
We look forward to the pleasure of welcoming you back on your next visit.
Till then, we send you our warm wishes and sunny regards
Your smartline Neptuno Beach team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2019

Chose this hotel based purely on reviews in trip advisor and not dissapointed. On arrival the staff were friendly and efficient. Yes, you do get dropped of at the top of a street which you have to walk down on your own to find the reception but I had already checked it out on Google maps.

Room was exactly as described (upgraded from basic on booking). The room was well fitted out. Not huge by any means but modern and clean. (Again ...as expected). The location could be better but we wanted to be close to Heraklion city.

Out of season there is next to nothing availabile around the hotel. A bar, beach bar, taverna and supermarket but a slow 20-25 minute stroll west of the hotel brings you to the centre of Almudara with cafes, tavernas, souvenir shops and supermarkets.

The staff are exceptional. I have to mention Michalis and Anna at the pool bar and Genna on reception. So helpful and full of local information..

We were on all inclusive but went out a lot. The food is very good, plenty of choice available.only had breakfast and dinner most days.

There are plenty of outdoor seating and sun beds around the pool and on the beach. Free wifi in rooms, tea and coffee facilities and hairdryer. Rooms are cleaned and towels changed every day.

Negatives difficult to find but only thing that could be improved is breakfast cooked food was often "look warm" at best. I like "hot food" to be hot so even if there were a couple of microwave's where you could heat up food if you wanted would be great.

Also we were in a double room which also had a single bed. I am sure these rooms are more often occupied by 2 rather than 3 people. In early season with poorer weather, it would have been nice if the 3rd bed had been a sofa bed so there was somewhere to sit in room if weather was not great or if you wanted to chill out with TV or book for a while.

This is being written whilst we are still on holiday but feel compelled to agree with most of the reviews we read before coming here without waiting till we got home.

Room tip: Make sure to ask for a room facing west for afternoon/evening sun
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Urcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikoletta M, General Manager at smartline Neptuno Beach, responded to this reviewResponded May 4, 2019

Dear Guests
Thank you for sparing your valuable time and posting a great review of our hotel.
It is always so rewarding to hear when our guests are having a great time while staying with us. Your kind feedback regarding our team members has already been shared among the staff and especially to Michalis, Anna, and Jianna at the reception.
Thank you very much for your kind remark about the microwave at the restaurant. Great tip! We have already taken care of and placed one at the restaurant.

We hope to welcome you back very soon!
Till then, we send you our warmest wishes and regards
Your smartline Neptuno Beach team

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Reviewed November 9, 2018 via mobile

This has to be one of the best hotels 8 have stayed in ,food amazing ,lo actions amazing and staff the friendliest I've come accross,hotel is right on the beach ,pool lovely and clean,plenty of sunbeds and chairs for the evening entertainment

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikoletta M, General Manager at smartline Neptuno Beach, responded to this reviewResponded December 11, 2018

Dear Mrs. Donna,

Thank you very much for your stay with us and all your lovely comments.
We are always delighted to receive such a beautiful feedback by our guests.
Looking forward to welcoming you back in the future, we send you our sunny regards from Crete and a lot of wishes for Merry Christmas und a Happy New Year
Your smartline Neptuno Beach team

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Reviewed October 24, 2018 via mobile

The hotel is both clean and beautiful so as soon as we got here I was impressed. The room is lovely very well designed and decor is of a high standard. There is a kettle and tea & coffee available also water is provided daily and a bottle of wine in the fridge . Also a big bonus is that we have internet access in our room not just in the lobby as many hotels charge extra for this in the room but neptuno do not charge for this . I would like to tell you about the food it is amazing so much choice and the tastes are so wonderfully morish that I have put on weight but I have enjoyed every single meal and snack here . I usually have a problem with coffee while on holiday but this is due to me being a fussy coffee drinker but wow every morning we are greeted by Dimitris and the most delicious coffee I usually have a few drinks when on holiday but I'm enjoying the coffee so much think I've drank wine one evening so far . Anna makes a lovely non alcaholic tutti fruity thank you Anna . The ladies at the reception are very helpfull Gianna and Stella were both very helpful when I kept having a problem with a step for some stupid reason I kept tripping over because I didn't see the step so a lady from house keeping came up with an amazing idea I'm sorry I don't have your name but what a great idea to place 2 long black strips on the step and I haven't fallen since so thank you so much for thinking out of the box . All the staff here are so friendly always ready to greet you with a smile and I have to mention Pepi the masseuse from the spa she is amazingly nice I felt so comfortable with her professional and caring nature she had time for everyone and such a lovely lady so if you want a truly great place to relax with great food and happy helpful staff then this is the place for you we have loved our holiday here and we will defiantly be coming back again thank you Eileen x

Date of stay: October 2018
Trip type: Traveled with family
Thank Ei S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikoletta M, General Manager at smartline Neptuno Beach, responded to this reviewResponded October 27, 2018

Dear Mrs. Eillen
Thank you for your stay with us and your wonderful review.
Your lovely comments are the best reward we could get for our efforts to provide an enjoyable and relaxing holiday to each and every guest.
Mrs. Sandra , our housekeeper manager, is thrilled, that the solution she gave with the step made your accommodation an enjoyable one
Taking care of our guests’ special needs it’s our first priority and the least we could do for them.
Anna, Gianna, Stella, Pepi , our maitre d’ hotel and the rest team send you their best wishes and regards and wait for your return
Have a nice winter time!
Your smartline Neptuno Beach team

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