Just returned from one week holidays in this hotel and I can say that to stay in this hotel was a really great decision.
The staff was absolutely amazing. Receptionists did a very good job and helped to find a cell phone, that was unfortunately lost in the other hotel. Animators were not pushy, always smiling and very friendly. Bartenders and the other staff were also really great. You could always feel that they smile not because they have to but because they want to (this especially goes to the boy, whose name is Nikos).
The food was also pretty good, but sometimes repetitive. However, at each meal you could choose of a great variety of dishes (chicken, all kinds of pasta, French fries, fish, lasagne, pancakes, salads..). There were lots of sweets and ice creams. Therefore, everyone could choose something to eat.
However, the rooms were not that great. Of course, the conditioner was working, the beds were comfortable, there was enough space to put our clothes, but the TV was not working as well as the hair-dryer (although I am sure, that if we had asked another one, they would have given us, but we had our own so that was not a big problem). The bathroom also could have been slightly better. Nevertheless, I should definitely mention that the rooms were cleaned each day and they were cleaned perfectly, no complains about that.
The beach was amazing and what is most important it was near, from our room it was only about 200m if not less.
All in all, even if the rooms could be better, everything else (staff, food, location) was definitely fine and worth money we paid for it.
- Official Description (provided by the hotel):
- Beach Resort . Suitable for Couples and Families ... more less
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- Also Known As:
- Mareblue Neptuno Beach Hotel Amoudara
- Neptuno Mareblue Hotel
- Neptuno Mareblue Resort All Inclusive
- Smartline Neptuno Beach Crete/Heraklion