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ריקי ק
Beit Shemesh, Israel

Excellent hotel

5.0 of 5 bubblesReviewed Aug 12, 2017
Very good hotel. They are so kind and all the services are perfect. The main restaurant has a lot of selection, very clwan tasty and the stuff are vary kind and You smile and do everything with love. We enjoyed our visit there and we'll be back
Date of stay: August 2017
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this review
Responded Aug 14, 2017
Dear Guest

Thank you for choosing the Aquila Atlantis Hotel for your holiday to Crete and for taking the time to provide us with your review.

I am pleased that overall you enjoyed your stay and that our hotel fulfilled all of your holiday needs. My team will be delighted to know that they met your expectations in every way and I am sure they would wish for me to thank you personally for your kind comments on their behalf.

Thank you once again for taking the time to provide us with your valuable feedback and we look forward to welcoming you back in the very near future.

Kindest regards
George Barelier
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,451)
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Reviewed August 8, 2017 via mobile

Just returned from 4 nights at this wonderful hotel in the heart of Heraklion. We decided to splash out on a junior suite and were not disappointed. From our window we enjoyed a good view of the port. The room was spacious and tastefully decorated with a luxurious bathroom and amazing walk in shower. We were on a half board and were not disappointed by the standard of the cuisine. Excellent selection of hot and cold dishes with different dishes every night for dinner. The only thing to bear in mind is that you have to buy your own water - no free carafes provided. Service is faultless and we were greeted with genuine smiles wherever we went. A couple more points worth noting. There are 2 small pools, not really big enough to do any serious swimming but one is located on the roof and from there you can enjoy a magnificent view of the Venetian fortress on the sea front. Somehow 4 nights was not enough. We will be back

Date of stay: August 2017
Trip type: Traveled as a couple
Thank Jazzman25_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded August 9, 2017

Dear Guest

Thank you for choosing to stay at the Aquila Atlantis Hotel and for taking the time to provide your excellent review.

It gives us great pleasure to know that you loved our hotel so much. Our aim at the Aquila Atlantis Hotel is to ensure that you experience a wonderful stay and so to be provided with such positive comments in respect to our facilities and the service we provide is a real compliment, one which we highly value and appreciate.

I was also pleased to learn that you were impressed with our location and also the view from the hotel. Our central position does mean guests are within walking distance of the city centre and port, which we feel are some of our key selling points, and as you will see from other reviews, most guests are very impressed with this too.

Thank you once again for your feedback and we look forward to welcoming you again for a longer stay in the very near future.

Kindest regards
George Barelier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2017 via mobile

Very nice hotel. Rooms are small however nice decor...the bathrooms are very nice...breakfast had an great selection...the only thing is the outdoor pool area was a little run down it definitely needs an upgrade. 5 minute walk to the centre. Would definitely stay again.

Date of stay: August 2017
Trip type: Traveled with family
1  Thank Konds73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded August 8, 2017

Dear Guest

We are delighted to know that you had such a wonderful holiday and we thank you very much for choosing the Aquila Atlantis Hotel.

I am very pleased that our hotel fulfilled all of your holiday needs. Your positive comments have been shared with the whole of my team. We are always very appreciative of all feedback we receive and thank you for taking the time to provide your review.

Thank you once again for choosing the Aquila Atlantis Hotel and we look forward to welcoming you again in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2017

I am very satisfied with the service. Everything was fine, food was great, friendly environment and very nice athmosphere. I wish the outdoor pool was bigger though. It was nice but very small for the 🏊.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NinoT259
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded August 8, 2017

Dear Guest

Thank you for choosing the Aquila Atlantis Hotel for your holiday and for taking the time to provide us with such a positive review.

I am pleased to hear that there were clearly so many aspects of our hotel which you enjoyed and that overall you had a pleasant stay. Your comments regarding the size of the swimming pool are also appreciated.

Thank you once again for taking the time to provide us with your valuable feedback and we look forward to welcoming you back in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2017

Our vacation
The hotel's service is very high
Rooms are very clean
The showers are clean with all the necessary equipment

The dining room offers a wide range of dishes
Very tasty

Highly recommend this hotel

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank מרק ב
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded August 7, 2017

Dear Guest,

Thank you for choosing the Aquila Atlantis Hotel and for providing us with your positive review. Your comments are gratefully received.

It is clear that on the whole your time with us was both memorable and enjoyable and it is such a pleasure to hear your kind words.

It was a pleasure to host you and we look forward to welcoming you back again in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2017

The hotel is very well located, just a short walk from the Helaklion main shopping area. The rooms are spacious (we loved the rain-shower) and well designed – seems the hotel has been recently refurbished to a high standard. The food and service are also very good although we did not try in-room dinning. Friendly front desk staff.

Date of stay: July 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tassos K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded August 6, 2017

Dear Guest,

Thank you for taking the time to leave such a positive review following your stay at the Aquila Atlantis Hotel.

I am so pleased to know that there were clearly so many aspects of our hotel which you enjoyed and that overall you had a pleasant stay.

I was also pleased to learn that you were impressed with the location of our hotel. Our central position does mean guests are within walking distance of the city centre, which we feel are some of our key selling points, and as you will see from other reviews, most guests are very impressed with this.

We look forward to welcoming you again in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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