Last night we arrived in Heraklion at the Aquila Atlantis hotel. We are still staying here, but I wanted to write a review immediately. You expect good service and accomodation in a 5 star hotel, but the personal attention that we received was an absolute stand out. Our young daughter was very ill en-route to Heraklion from Santorini. With a few phone calls to the hotel, transfers were arranged from the port (even the cab driver knew that our daughter was unwell), we were ushered straight to our room without the need to check in, and a doctor was there within 30 minutes. What was all the more special was that one of the staff went the extra mile by requesting not just any doctor, but pleaded with a paediatrician to come to the hotel who does not normally make hotel visits.
Highly recommended.