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Dan K
Utrecht, The Netherlands

Great hotel

5.0 of 5 bubblesReviewed Jul 20, 2017via mobile
I visited Crete with my brother for a long weekend and we stayed in Aquila Atlantis. It was great. The hotel facilities were excellent, the receptionists were kind and very helpful. Excellent location. We had a great time staying in this hotel. Highly recommended.
Date of stay: July 2017
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this review
Responded Jul 21, 2017
Dear Guest

Thank you for choosing the Aquila Atlantis Hotel for your holiday and for taking the time to provide us with your review.

I am pleased that overall you enjoyed your stay and that our hotel fulfilled all of your holiday needs. My team will be delighted to know that they met your expectations in every way and I am sure they would wish for me to thank you personally for your kind comments on their behalf.

Thank you once again for taking the time to provide us with your valuable feedback and we look forward to welcoming you back in the very near future.

Kindest regards
George Barelier
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 15, 2017

Excellent hotel, a little small but high standard, excellent service, small pools but not many people. Suitable for families and young people, the location - excellent, a few minutes walk from all the major shops and brands. The food is excellent for my taste.

Room tip: I preferred the first floor, since the stairs can be used easily without waiting for an elevator
Date of stay: July 2017
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Roei K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded July 17, 2017

Dear Guest,

Thank you for choosing the Aquila Atlantis Hotel for your stay in Crete and for providing us with such a positive review.

I am delighted that you were pleased with your stay. I know that my team will feel extremely proud to learn that you appreciated their services and that they enhanced your stay.

Thank you for taking the time to share such a positive review and we look forward to welcoming you again in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2017 via mobile

Last night we arrived in Heraklion at the Aquila Atlantis hotel. We are still staying here, but I wanted to write a review immediately. You expect good service and accomodation in a 5 star hotel, but the personal attention that we received was an absolute stand out. Our young daughter was very ill en-route to Heraklion from Santorini. With a few phone calls to the hotel, transfers were arranged from the port (even the cab driver knew that our daughter was unwell), we were ushered straight to our room without the need to check in, and a doctor was there within 30 minutes. What was all the more special was that one of the staff went the extra mile by requesting not just any doctor, but pleaded with a paediatrician to come to the hotel who does not normally make hotel visits.

Highly recommended.

Date of stay: July 2017
2  Thank Neville A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded July 16, 2017

Dear Guest

Thank you for choosing the Aquila Atlantis Hotel and for taking the time to provide us with your excellent review.

I was delighted to learn that you loved our hotel so much and that we exceeded your expectations. Our aim at the Aquila Atlantis Hotel is to ensure that our guests receive a first class service and it is wonderful to receive such a positive, personal recommendation, one which we highly value and appreciate.

Please be assured that your praise has been shared with the whole of my team and I am sure they would ask me to pass on their thanks to you. It means a great deal to my team and I to know that our efforts have been appreciated. I also hope that your daughter has now made a full recovery.

It was a great pleasure to host you and thank you once again for taking the time to provide us with your valuable feedback. We look forward to welcoming you back in the very near future.

Kindest regards
George Barelier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2017

This hotel has everything you would expect in a 5 star hotel. Everything up to scratch. However, for us it was very impersonal. We had a wonderful view from our room out over the harbor, services such as air conditioning and wifi we didn't need to think about as they worked perfectly. The breakfast buffet is diverse and delicious with lots of local delicacies as well as freshly squeezed orange juice and omelettes made to order. The location is great, a short walk to the city and the harbour and close to the bus station to Knossos, and a short taxi ride to the airport.

Room tip: "Higher floors have better view, off coarse"
Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank Rasmus620
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded July 13, 2017

Dear Guest

Thank you for choosing the Aquila Atlantis Hotel for your stay in Crete and for providing us with your excellent feedback.

I am delighted to know that our hotel exceeded your expectations and my team are extremely proud, as am I; that you enjoyed your time with us so much. Our aim at the Aquila Atlantis Hotel is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the service we provide.

It was our great pleasure to host you and we look forward to welcoming again, which we hope will be very soon.

Kindest regards
George Barelier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017 via mobile

A very nice and well appointed hotel with an easy 5 minute walk down to the harbour if catching a ferry from Irakleion.

Rooms spacious with all amenities. 5 minutes walk in the other direction sees you in the shopping areas and eateries everywhere.

Date of stay: July 2017
Trip type: Traveled as a couple
1  Thank AnthonyTsoutsas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded July 12, 2017

Dear Guest,

Thank you for taking the time to leave such a positive review following your stay at the Aquila Atlantis Hotel.

I am so pleased to know that there were clearly so many aspects of our hotel which you enjoyed and that overall you had a pleasant stay.

We look forward to welcoming you again in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017

The rooms are nice and always clean. The staff is always nice and quite helpful. The hotel isn't really seaside but it is very close to the harbor and the bus station, which is great for going sightseeing, to the beaches etc.. The food was very good, and there is a variety to choose from. The mini bar in the room was a bit disappointing, but otherwise great stay overall.

Date of stay: July 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Hasan F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General M, General Manager at Aquila Atlantis Hotel, responded to this reviewResponded July 12, 2017

Dear Guest,

Thank you for choosing the Aquila Atlantis Hotel and for providing us with your positive review. Your comments are gratefully received.

It is clear that on the whole your time with us was both memorable and enjoyable and it is such a pleasure to hear your kind words.

It was a pleasure to host you and we look forward to welcoming you back again in the very near future.

Kindest regards
George Barelier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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