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“Best Hotel Experience Ever!!”

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Galaxy Hotel Iraklio
Ranked #3 of 58 Hotels in Heraklion
Certificate of Excellence
Reviewed April 27, 2010

My girlfriend and I are on a backpacking tour throughout Europe, but we thought we would treat ourselves to a week in a nice hotel. We are so glad we chose the Galaxy. Everyone was so nice and the service was beyond amazing. A man named Yiannis Economou was so helpful our whole trip and even let us stay a little longer during our last day free of charge. The breakfast is amazing, and the rooms are to die for. I loved this hotel and would reccomend it to anyone

  • Stayed: April 2010, traveled as a couple
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Thank jdmonroe15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 27, 2010

An excellent 6 day visit with my husband. All the staff were attentive without being overpowering. Always ready to assist and advise us. The location suited us as it was within walking distance of town centre and the island's bus service. Quality of food couldd not be better. In all we had a fantastic time.

  • Stayed: April 2010, traveled as a couple
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Thank pissouriexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2010

Well what can I say, I was part of a cabin crew and we got stuck in Crete due to the volcanic ash restricting our flying, we were put in this hotel and I can honestly say from the hotel rooms to the staff and food everything was brilliant the staff are so helpfull and couldnt do enough for us, the rooms were clean and comfortable.
If I were going on holiday to crete I would definatly stay at this hotel, thank you so much for looking after us when we were stuck!!!
You made a difficult time brilliant.

  • Stayed: April 2010, traveled on business
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Thank skygirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillies, Owner at Galaxy Hotel Iraklio, responded to this reviewResponded April 27, 2010

Dear Mrs. Skygirl44,
It was our pleasure having you here and we are so glad that although your circumstances were not ideal you did enjoy your stay with us. Thank you for your kind words. As you experienced for yourself, we strive to provide exceptional service to all our guests and we are glad that we alleviated your waiting time! Hopefully we will welcome you back, this time as a 'planned' guest!
Regards,
Yiannis G. Economou
Owner - Galaxy Hotel Iraklio & Galaxy Villas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2010

This is simply an excellent hotel. Extremely well run, beautiful and modern, quiet and well-located, both to Knossos as well as to the city center. The management is obsessed with cleanliness and it shows. Breakfast is fantastic - everything you could think of is offerred and, if it's not, they'll get it for you. Staff is extremely helpful. Don't miss this one.

  • Stayed: April 2010, traveled as a couple
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1  Thank Nortguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2010

We stayed for three days at the Galaxy over Easter weekend. My twelve-year-old had requested a "hotel day" as part of our trip to Greece. He expected to play video games all day, but his WII malfunctioned. One of the bellmen actually volunteered to take him on his scooter to try to find a replacement! Despite this setback, the whole family had a great stay. It was really nice to be pampered by the staff--we asked for about a million things. The rooms are not huge, but they are comfortable. Our rooms came with small balconies. There is free internet, although be warned that it is slower than your high-speed connection at home. Since it was Easter, there was little to do around town other than stroll around. We walked to the city center several times a day. The staff will verify your flight reservations and give sightseeing advice. I liked the near-by Starbucks for real coffee. There is a lovely pool, although we didn't use it. The breakfast offerings were vast, although not exactly what an American palate would expect to find, they were tasty. The bar is very pleasant, and includes a patio. But the true highlight of this hotel is the excellent staff. I agree with what another reviewer said--the service is excellent but not "stiff," which I personally appreciate.

  • Stayed: April 2010, traveled with family
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Thank DelayedGratification
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2010

Travelling from Cyprus to Crete we stayed at the Galaxy for 4 nights for the Easter holidays travelling with two kids (age 11 and 6).
The staff were brilliant -helpful and friendly and so fantastic and great with kids. Smiley helpful polite professional staff. All areas, public and rooms, were very clean.
The breakfast was excellent cover any demand (especially for kids). We did not find the hotel location difficult for sightseeing (close to town and highway).
We would certainly return to the Galaxy and recommend it to others. We would have loved to stay longer here.
If you want to have a great stay in Crete, stay at the Galaxy Iraklion Hotel. The staff makes everything to feel absolutely perfect and you're special.

  • Stayed: April 2010, traveled with family
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Thank CHRISTOSNicosia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2010

The Galaxy Hotel in Heraklion, Crete really impressed us. It had the amenities and comfort level of a Four Seasons Hotel without the snobbishness or impersonality one sometimes finds in those types of hotels, and with all the personal touches of the family-run business that it is. We stayed in an executive suite for six days: the room was spacious, luxuriously appointed, clean, new, and had a fabulous bathroom with a Jacuzzi. The restaurant was good value for the money: the food was really very good, the service personnel were truly nice and responsive, and the breakfasts, in particular, offered an exceptional variety in the buffet (everything from cold cuts to hot breakfast to pastries to local Greek specialities, etc.). In particular, the hotel staff were outstanding, some of the nicest hotel personnel we've ever experienced. For background, we are both experienced business and personal travelers, and have stayed in some of the world's top hotels from the Four Seasons Hotels, Mandarin Oriental Bangkok to the Ritz Carlton in New York. The Galaxy staff were by far some of the nicest and most genuine hotel personnel we've ever experienced. The renovated lobby and pool are gorgeous: we felt as if we'd landed in a posh but peaceful resort. The Galaxy's location is on a busy city street in Heraklion, however, so sleeping with open windows would not be an option if you're a light sleeper, but, in general, we cannot say enough good things about this hotel.

  • Stayed: March 2010, traveled with family
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1  Thank NotEasilyImpressed01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel Iraklio

Address: 75 Dimokratias Avenue, Heraklion, Crete 71306, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Heraklion
#2 Romantic Hotel in Heraklion
#3 Family Hotel in Heraklion
#3 Luxury Hotel in Heraklion
Price Range: $86 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel Iraklio 5*
Number of rooms: 127
Official Description (provided by the hotel):
The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more   less 
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Also Known As:
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion

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