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“Galaxy Hotel ended on a high note”

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Galaxy Hotel Iraklio
Ranked #3 of 58 Hotels in Heraklion
Certificate of Excellence
Seattle, Washington
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Galaxy Hotel ended on a high note”
Reviewed October 15, 2009

My husband and I spent 4 days at the Galaxy Hotel. I selected it based on its high reviews on Trip Advisor. We decided to upgrade to an Executive Suite room and was very pleased with the modern decor, size of the room, and the overall condition of the hotel. After our second day, I started to have some concerns about the level of service at the hotel. Some areas of concern included the level of service by the wait staff, the housekeeping left a little to be desired, food in the restaurant wasn't stellar, and the poolside service was non-existent (even though there were bar menus set out by the pool chairs). I mentioned to the front desk that we were thinking of checking out early. The manager was immediately summoned by the front desk and after sitting down with him and explaining our concerns, things turned around immediately. They heard us loud and clear, and I noticed a complete change after that. We stayed at the hotel, and I am sure glad we did. After we had checked out of the hotel to return to Athens and were at the Iraklion airport, my husband realized he had left his medication in the mini-fridge in the room. He contacted the hotel and they immediately located the medication and dispatched a taxi to deliver it to my husband at the airport. Now that is service!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMcCauley63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillies, Owner at Galaxy Hotel Iraklio, responded to this review, October 16, 2009
Dear Mrs. McCauley,
I would like to thank you again for choosing the Galaxy and tell you how happy we are that you enjoyed your overall experience with us.
As my team and I communicated to you during your stay and we ended up proving, it is not unjustified that our hotel enjoys such an amount of positive reviews and we are so glad that you ended up enjoying your stay. We trully and consistently do our best to ensure an excellent hotel experience for all our guests. And even (very rarely) when there are any glitches we ensure that we overcome them with our guests satisfaction in mind and that they are never repeated.
Once again, thank you very much for your stay. We are looking forward to welcoming you again to Crete and to the Galaxy Hotel Iraklio.
Sincerely,
Yiannis G. Economou
Owner - Galaxy Hotel Iraklio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
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  • Value
  • Cleanliness
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English first
Washington DC, District of Columbia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2009

Very nice hotel, with great service. The location lends itself to getting out of town with a rental car. It is also a short bus ride to Knossos from here.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrankGrimes32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
1 review
Reviewed October 5, 2009

We spent one night here before leaving for Santorini, our luggage was lost, we were late getting in, and when we got to the hotel, they gave us a great room right away, helped locate our luggage, provided everything they could to help us. We would have loved to stay longer here. The people were so fantastic and great with kids.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeningermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 5, 2009

We stayed in this hotel for 5 days and it was very quiet and clean, modern, had very friendly staff and was in a good position - approx 15 mins walk to the town square. Beds were very comfortable and breakfast was nice with a good variety to choose from. Our only grumble was the food and drinks were very pricey but this may have been due to the rubbish exchange rate

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crete
Level Contributor
91 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 3, 2009

This is the fifth different Heraklion hotel we've stayed in and will now go nowhere else. It's an oasis in a busy, noisy city. The steam room and pool area were a real bonus, the food was delicious, everywhere clean and efficient. What REALLY made our stay memorable, though, were the staff - EVERY ONE of whom were friendly, helpful and really went that extra little way to make us feel welcome. We will return - soon, I hope.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, NY
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 28, 2009

We booked this hotel based on the reviews on TripAdvisor, and we really liked place. Service was great. Becuase we checked in late the first night, we ended with 2 single beds. They remeber that we wanted one large bed, and changed our room the next day. They also recommended restaurants during our stay (not listed in guide books), and one was local place but the food was the best we had the whole trip. Because this hotel is relatively new, everything was in great condition.

  • Stayed August 2009, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank buzzinlites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
1 review
Reviewed September 28, 2009

We stayed for 5 nights. I had an accident at the hotel the last night, broke my ankle. The staff worked with my friends and husband to determine if I needed to go to hospital, called the ambulance, and upon my return with a cast, helped to carry me to our room. The following day they found a wheelchair, assisted in finding a doctor to help with travel paperwork, let us stay in the room extra hours without charge, and made sure that I was comfortable and had everything that I needed. I was overwhelmed. Before the accident, I thought Galaxy was a great hotel - afterwards, my opinion was totally confirmed.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjstroud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillies, Owner at Galaxy Hotel Iraklio, responded to this review, September 30, 2009
Dear Mrs. Stroud,
Thank you for choosing the Galaxy and it was a pleasure meeting you. We are very sorry about your accident and I hope that you are recovering well. Thank you very much for your kind words. We tried to help you as much as we could and are glad if we made your incident a bit more bearable. As you experienced here, for us here at the Galaxy serving our guests is more than a professional obligation. Our passion and goal is to ensure you are well taken care of while you're with us no matter what you need.
Once again thank you and be well!

Yiannis G. Economou
Owner - Galaxy Hotel Iraklio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel Iraklio

Property: Galaxy Hotel Iraklio
Address: 75 Dimokratias Avenue, Heraklion, Crete 71306, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Heraklion
#2 Romantic Hotel in Heraklion
#2 Spa Hotel in Heraklion
#3 Luxury Hotel in Heraklion
#3 Family Hotel in Heraklion
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel Iraklio 5*
Number of rooms: 127
Official Description (provided by the hotel):
The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more   less 
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Also Known As:
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion

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