My husband and I spent 4 days at the Galaxy Hotel. I selected it based on its high reviews on Trip Advisor. We decided to upgrade to an Executive Suite room and was very pleased with the modern decor, size of the room, and the overall condition of the hotel. After our second day, I started to have some concerns about the level of service at the hotel. Some areas of concern included the level of service by the wait staff, the housekeeping left a little to be desired, food in the restaurant wasn't stellar, and the poolside service was non-existent (even though there were bar menus set out by the pool chairs). I mentioned to the front desk that we were thinking of checking out early. The manager was immediately summoned by the front desk and after sitting down with him and explaining our concerns, things turned around immediately. They heard us loud and clear, and I noticed a complete change after that. We stayed at the hotel, and I am sure glad we did. After we had checked out of the hotel to return to Athens and were at the Iraklion airport, my husband realized he had left his medication in the mini-fridge in the room. He contacted the hotel and they immediately located the medication and dispatched a taxi to deliver it to my husband at the airport. Now that is service!
- Official Description (provided by the hotel):
- The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more less
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- Also Known As:
- Galaxy Hotel Heraklion
- Galaxy Hotel Iraklio Crete/Heraklion