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“Excellent Location”

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Galaxy Hotel Iraklio
Ranked #3 of 58 Hotels in Heraklion
Certificate of Excellence
Athens, Greece
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent Location”
Reviewed June 11, 2013

The hotel was very nice with modern touches. Located along a main street it is easy to walk to places for shopping and eating, also it is not far from the harbor. There is a market that that is open daily (although it closes around 3) that the hotel staff was more than happy to direct us to. They were very helpful, giving us a map and showing what roads to take and what sites to see. The archaeological museum is also within walking distance. For something different there is a site called Knossos, which is a short bus ride away (less than 2 euro). The front desk staff also helped us to get to the bus stop which was near-by.

The breakfast was what really impressed me about the hotel, it was a nice buffet spread with many options to suit anyone. There were different breads, granola, yogurt, cheeses, olives, and teas along with a few other things. Overall, it was worth it to make it to breakfast every morning.

  • Stayed May 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank weaverlaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Value
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Traveler tips help you choose the right room.   Room tips (235)
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English first
Munich, Germany
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 11, 2013

Nice hotel to stay for one- two days. We have stayed there on our way back from holiday, as we were flying from Heraklion. The location is good if you want to visit Knossos. Also close to airport. But beware that if they call a taxi for u from hotel u will have to pay 6 euro more.
hotel itself is nice, but our room was quite small for 2 with tiny narrow balcony. It is very loud in the morning, so u would need to keep windows shut.
breakfast is ok, but could be better in 5 star hotel, and the stuff should be quicker refilling juices glasses and jogurts.
I really liked swimming pool, but some people might feel uncomfortable sunbathing near it when there are so many windows and tables overlooking it.
stuff is quite friendly.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teawithcookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiannis E, Owner at Galaxy Hotel Iraklio, responded to this review, June 14, 2013
Dear Ms. teawithcookie,
Thank you very much for choosing the Galaxy for your recent stay in Heraklion and for your valuable feedback. Your sincere comments assist us in improving every day. We are glad that overall you had a wonderful experience with us, as is the case with the thousands of guests that visit us every year and make us the most popular and successful hotel in our area.

We are sorry that certain elements were not to your satisfaction. To make one thing clear, the extra charge for taxi calls and appointments is charged by the taxis (as is the case throughout the world with taxi call services and appointments vs. taxis on a rank or the street) not by us.

Our breakfast is famous for its freshness, vast variety of offerings (with over 100 daily items from Crete, Greece and around the world) and ambiance and overall the Galaxy is renowned for its gastronomy.In fact, we were one of the first hotels in Greece to adhere to the Hellenic Chamber of Hotels standards for Greek Breakfast and have received an award for that. Our morning buffets feature the best freshly ground and made coffees, freshly squeezed orange juice, lots of homemade Cretan delicacies that our team prepares everyday and of course certain international 'staples' one expects to find in a 5-star hotel.

Once again, thank you for your choice and feedback and for giving us the opportunity to offer you our hospitality for which we are renowned.
We are looking forward to welcoming you again to the Galaxy Hotel Iraklio!
Sincerely,
Yiannis G. Economou - Owner Galaxy Hotel Iraklio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
traveller in London
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 10, 2013

The Galaxy hotel is a fabulous modern hotel with great food with a pool which is sunny from mid-day to 4pm. The room we had was spacious and kept immaculately clean. The hotel is about a 15 minute walk into the centre of the town and about 20 mins to the port. Plus it is a 3/4 min walk from the bus stop to Knossos and drops you off almost outside the hotel.

But I think the best think about this hotel is the staff who could not be more helpful. Maria at reception went out of her way to sort out for us a day of local food and wine tasting (which was brilliant). She also arrange the hire of our car which was dropped off and picked up from the hotel. Nothing was too much effort for her or her colleagues. I would thoroughly recommend this hotel if you are staying here.

Room Tip: Executive suite 423 over looking pool on 4th floor
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LJHuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 9, 2013

This was the nicest hotel of our two-week vacation (the best of five) and a good value. The hotel's location is fine for tourists, we thought. It's a bit of a walk from the hotel to the port (about 15-20 minutes), but we did it a few times and it gave us a chance to see a little more of the city.

The room we had at the Galaxy was great. Very comfortable, everything worked, and we had a nice little view of the pool. When we checked in, we were greeted with a nice little complimentary bottle of raki, a bottled water, and some lokum--a nice touch. Service was generally great. We asked for recommendations on restaurants, and got excellent recommendations. When we wanted to go to Knossos, the front-desk gave us directions to the bus stop (just a couple of blocks away) and sold us tickets with no markup. The best service experience was when I came down for breakfast late. The included breakfast went until 10:30, and I came down around 10:45 am. Even though they were already putting things away, the manager was more than happy to bring out anything I wanted, and plenty of it. That service experience is among the best I've had a hotel anywhere.

If anything is to be improved, I think it might be worth revisiting restaurant prices. There are good walkable options close by and we didn't eat in the restaurant due to the price.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Baldeep-310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 9, 2013

very confortable hotel and very quite rooms despite the hotel is in town. The welcome at reception, door man and services were perfect. Upon arrival, the receptionist recommanded us the hotel restaurant overlooking the pool, and we were totally satisfied, excellent food (fresh fish)
and very good and smily service. We only stayed on night. We recommand it to travellers having to stay in Heraklion (only 10 minutes from airport).

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 8, 2013 via mobile

This hotel is beautiful, it's modern, it's clean, AND it's close to the city center. You can walk to it (500 meters) or take an inexpensive bus or an in expensive taxi. It is NOTHING like the older,smaller, European style of hotels.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ElChingonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlow, Ireland
Level 5 Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 4, 2013

The Galaxy hotel is conveniently located about 10 - 15 minutes walk from the heart of Heraklion.
The rooms aren't very big, but they are comfortable and clean. The hotel offers free wifi throughout, though you need to pick up wifi vouchers from reception.
The hotel has two restaurants, with one being located right beside the pool. Being able to have breakfast outdoors by the pool is a nice treat if you're coming from northern Europe.
Staff in the hotel all speak good to excellent English and are very friendly and helpful.
I'd definitely consider staying there again if I was in Heraklion

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mneylon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel Iraklio

Property: Galaxy Hotel Iraklio
Address: 75 Dimokratias Avenue, Heraklion, Crete 71306, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Heraklion
#2 Spa Hotel in Heraklion
#2 Romantic Hotel in Heraklion
#3 Luxury Hotel in Heraklion
#3 Family Hotel in Heraklion
Price Range (Based on Average Rates): $
Hotel Class:5 star — Galaxy Hotel Iraklio 5*
Number of rooms: 127
Official Description (provided by the hotel):
The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more   less 
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Also Known As:
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion

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