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“5 star choice”

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TUI Magic Life Candia Maris
Ranked #11 of 58 Hotels in Heraklion
Certificate of Excellence
Reviewed October 16, 2011

Supported by friendly & helpful staff our stay here was a pleasure. Pools immaculate; short step to the sea.
Buffet meals well cooked, prepared and presented. Rooms offer good space and high standard of cleanliness.

  • Stayed: October 2011, traveled with family
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1  Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded November 2, 2011

Dear guest,

Thank you for your comments regarding your recent stay with us.

We appreciate your positive feedback and hope to have the chance to welcome you again in our beatiful resort soon.

Best regards

Marina Maniadi

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77 - 83 of 360 reviews

Reviewed October 7, 2011

My friend and I stayed for a week and thoroughly enjoyed the excellent service and food with good variety and quality ,the only criticism being that there is no free drink , even tap water for the evening meal. The staff were very helpful and friendly.
The pools are excellent including the covered pool when the weather was cooler or windy.
This very spacious hotel has an excellent beach location a few kilometres from Heraklion city -15 minutes by bus with tavernas, tour office, rental cars and other shops opposite or very close.
The spa facilities are excellent but expensive and the fitness room very well equipped.
The rooms are a good size with very comfortable beds, large bathroom, plenty of cupboard space,fan and A/C and a very nice balcony with sea views .
Altogether a great experience and highly recommended for a relaxing holiday.

  • Stayed: October 2011, traveled with friends
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2  Thank chanatamari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded November 2, 2011

Dear guest,

Thank you for your review regarding our hotel through trip advisor and your nice description on our property and the services provided.

We are pleased that you and your friend enjoyed your holidays and had a relaxing experience.

We hope to have the chance to welcome you again in the near future.

Best regards

Marina Maniadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2011

My boyfriend and I stayed at the Candia Maris for 10 nights and didnt want leave. All the reception staff are friendly, welcoming and helpful. The room was pefect and all our small requests- e.g ground floor-were done for us. The room was spotless and the maids were great-always so nice coming back into a room at end of the day done so nicely.

After some differing reviews about the food I was a little concerned but the food at Estia- the buffet resturant was fantastic. There was so much choice, internation cusine and Cretan. It was all delicious and staff were happy to accomadate any requests.
Breakfast was just as good-with a large variety of fresh fruit and smoothies-yummy!

The 'reserving' of sun beds happens in every hotel and this one suffered the same- however the pool areas were beautifully maintained with a great pool bar- a littly pricey at 3.20 euro for a coke- but friendly staff. There was also a little shop where you can get a newspaper and snacks.

We will be back next year for 14 nights!

  • Stayed: September 2011, traveled as a couple
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3  Thank Nicola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded October 8, 2011

Dear Mrs. Nicola,

Thank you for taking the time to share your nice comments from your recent stay in Candia Maris Resort & Spa Crete through tripadvisor.

We appreciate your positive comments which have already beed passed to our team members, but most of all we are really pleased that we manage to offer you & your boyfriend nice & memorable holidays.

We definately look forward to welcome you again in our beautiful resort.

Best regards

Marina Maniadi

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Reviewed September 19, 2011

we stayed in Creta for litle time but we enjoyed the holidays in Candia Maris hotel. maybe not a 5 star hotel but gets all that is missing from excellent food and very helpfull and kind staff.
At Estia we enjoy a crowded yet tasty diner being catered by very pleasent and always smiling Giorgos and from the Greek staff and very good female waitreses.big variety of food and nice set up in general.
Taverna was very nice also but a bit pricy like in all the hotel,we liked the food it was very presentable and tasty. Over at the pool bar we relaxed with very tasty cocktails. The team at the pool bar is different but quality and speed in service is different according to the team. we very much appreciated the help of Stefanos when my husband hurt his ankle and he give us some ice he was very helpfull with Nikolay and Lina. From the loby bar we experienced quality in service and fast as barmen where experienced.
Our room was very nice and comfortable most of all clean and cool.
we will come again next year for sure.
thank you to all the staff that made our holiday much easier, only concern are the overestimated prices in general.

  • Stayed: September 2011, traveled as a couple
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3  Thank gerad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded October 8, 2011

Dear guest,

Thank you for taking the time to post your review regarding our hotel through tripadvisor.

We do take in consideration your remarks, about what you did not like, in a continuous attempt to become better.

Morever we would like to thank you for all your nice comments regarding our staff and the food quality.

It is always good for us to receive our guests' satisfaction and acknowledgment, since our everyday efforts are concentrated into how to please the most all our guests.

We are looking forward to welcome you again next year.

Best regards

Marina Maniadi

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Reviewed September 17, 2011

a must go ... spacious rooms, great food, amazing swimming pools ... and most importantly : outstanding service by ALL of the staff ... this is a true 5 star hotel on all levels ... Frederic D.

  • Stayed: August 2011, traveled with friends
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3  Thank Frederic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded October 8, 2011

Dear Mr. Frediric,

Thank you for your brief, yet very positive and concise review regarding your recent stay in our hotel.

We are pleased you enjoyed your stay and we are looking forward to welcome you back again for another beautiful experience.

Best regards

Marina Maniadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2011

I was disappointed by this hotel. I was expecting a 5 star hotel and, in my opinion, is wasn't. I can't say there was anything that stood out but it just didn't have the 'finish' and the extra bit you expect from a 5 star hotel. Some sun loungers didn't have covers, the hotel towels for the beach/pool were a bit tatty, the food was nice but it could be difficult to find a table in the main restaurant and service was sometimes slow. The menu at the bar was limited and expensive.

Our room was also quite far away from reception, however the room itself was modern and clean with a view of the sea. The bathroom was excellent - lovely shower and a good size. The hairdryer in the room would cut out after using it for less than 2 minutes so I'd have to wait for it to cool down before I could use it again. I reported this to reception but as far as I know the applicance wasn't changed (the problem continued all week).

  • Stayed: September 2011, traveled as a couple
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1  Thank Ladylil01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded September 17, 2011

Dear guest,

Thank you for your comments regarding your stay in our hotel.

Concerning the towels we would like to inform you that we renew all of them every Summer, and regarding the hair-dryer, although annoying as it may be, this is a safety measure.

We do want to apologize for the difficulty you had in finding a table at the restaurant, and have since increased the number of tables.

We are sorry that did not manage to reach your expectations, dispite our every day efforts.

Nevertheless we truly appreciate your feedback as it allow us to improve day by day, and we can still be happy that you enjoyed your room and the food.

Best regards

Marina Maniadi

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Reviewed September 15, 2011

My wife and 2 boys spend 5 days in Candia Maris last Augost. It was a very good exprience for us. The rooms are very nice, the food was great !!, the swiming pools area was abselotly a benefit for a perfect rest and joy.

  • Stayed: August 2011, traveled with family
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3  Thank Danif63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManiadiMarina, Sales Manager at TUI Magic Life Candia Maris, responded to this reviewResponded September 17, 2011

Dear guest,

We are pleased to hear that you and your family enjoyed your holidays with us this Summer, and hope to have the chance to welcome you all, in your next summer vacation.

Best regards

Marina Maniadi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TUI Magic Life Candia Maris

Address: Andreas Papandreou Street 72, Heraklion, Crete 71414, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Heraklion
#5 Romantic Hotel in Heraklion
#6 Family Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Price Range: $236 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TUI Magic Life Candia Maris 5*
Number of rooms: 288
Also Known As:
Candia Maris Resort & Spa Crete Hotel Heraklion
Candia Maris Resort And Spa Crete
TUI Magic Life Candia Maris Crete/Heraklion

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