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“A disappointment”

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Lato Boutique Hotel
Ranked #5 of 58 Hotels in Heraklion
Certificate of Excellence
Reviewed July 21, 2013

We stayed in the Annex, so maybe the main hotel is better, but we were immediately put off by the dimly lit room and horrible WiFi reception, and other little things such as there being no soap or towel in the extra powder room. By bedtime we learned that the walls are extremely thin, when a group of people decided to have a heated discussion in the lobby a few feet from our room. They may as well have been in our room. We called to complain and the receptionist (on the other side of the street, meaning you are really all alone in the annex) promised to send someone. When no one had resolved the issue 10 minutes later, my husband had to go ask them to keep things down himself. Breakfast was OK, but the coffee was among the vilest I've ever had in all of Europe. All this is too bad because the hotel's location is very good--about a 5 minute walk to the ferry terminal.

  • Stayed: July 2013, traveled as a couple
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Thank GingersMom66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korinna_Alexandry, General Manager at Lato Boutique Hotel, responded to this reviewResponded July 22, 2013

Dear GingersMom66,
Thank you for your contribution. Your feedback has been taken under great consideration and all proper procedures have been already employed towards preventing any similar cause of disappointment in future residencies.
Dear Madam, I am really sorry for the unfortunate and very rare incident of weak wifi. We have gained excellent reviews concerning our strong and fast wifi free connection service. That was probably due to a sudden-temporary technical issue. We apologize for that. I am also very sorry for the isolated occasion of disturbance due to others guests’ laud conversations in the lobby area.
Concerning our hotel’s accommodation and facilities options, I would kindly like to mention that our hotel offers 71 rooms, in various types, as well as 8 suites. Fully refurbished during 2012-2013, all our rooms offer functional comforts, identical facilities, equipment and amenities, as well as ergonomics and aesthetics. In the main hotel building guests may find 46 fully refurbished rooms and 8 luxury suites, whereas in our new building, located right across the main one, guests may find a modern and fully refurbished complex of 25 rooms. Both buildings are functionally united where guests enjoy common facilities, services as well as accommodation comforts. Most of our room types found in both buildings describe the location of the room in terms of its view. We ensure that this is cogent in the accommodation descriptions at our official website as well as in all online directories.
Our sea view rooms offer unrestricted views to the Cretan sea and the Venetian harbour. We also offer executive rooms, as well as junior and executive suites acquiring further space, few extra equipment, as well as unique views to the Venetian fortress found in the city harbour.
Dear GingersMom66, we really hope to grand us the opportunity to offer you again our services in the future and try to exceed your expectations and needs this time.

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814 - 820 of 1,789 reviews

Reviewed July 18, 2013

We stayed here last night and I must say the place is fantastic , service was excellent friendly helpful staff , rooms very clean proper showers plenty of room nice view of the port . Very quiet rooms had a really good nights sleep .Breakfast was the best we have had in Greece so far , so much variety all fresh clean . Would definitely stay here again

Room Tip: We stayed in a superior sea view on the fourth floor
  • Stayed: July 2013, traveled as a couple
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Thank Johnny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

The breakfast buffet was included in the room rate and very good. The outdoor restaurant on the roof was superior and had beautiful scenic views of the sea, the fort, and amazing sunsets, Reserve table with a view, they are limited. We stayed across street from the main hotel and had a nice balcony with a sea view. Ask for an upper floor. Beds are very comfortable and the decor is chic.

We went to the Knossos palace and took the private tour, which was worthwhile. Bring sunscreen and a hat. We traveled there on the local bus. The bus station just a couple of blocks below the hotel and one can buy tickets at the kiosks outside.

There is a great museum not far from the hotel and on the same block as the another archaeological museum which is free and has many reproductions from Knossos and many statues. The Venetian fort, itself, was nice but closed to the public. The harbor sea wall adjacent to it was a nice walk and a place from which to view the amazing sunsets.

  • Stayed: June 2013, traveled as a couple
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Thank TSAFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

Room service food excellent, herb's garden restaurant equally good, room spacious and clean. Service from all the personnel was top quality. For its category, if not the best in town, then one of the top 5. Overall great value for money.

  • Stayed: July 2013, traveled as a couple
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Thank durukom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Wonderful view of harbor and good service. Helpful reception staff ( Our plane was late at night and they let us use the room till late in the evening) . Hotel was very close to the main attractions in town. The breakfast buffet was rich enough and the food was tasty.

  • Stayed: July 2013, traveled with family
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Thank KRHNSZR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Just a couple hundred meter walk to the Plaka area. Good size rooms with a good size nicely tiled bathroom. Tub with shower arrangement but has sliding glass doors instead of grotty shower curtain. If you are older beware, it's quite a leap down out of the tub. Nice soft bed(unusual). Balcony too small to sit on. Very good breakfast but after 5 hotels in Greece this is the first that charged extra for cappuccino. On a one way very tite street so if you are driving, park right in front and let the attendant shoehorn your car into a spot you wouldn't think possible.

  • Stayed: July 2013, traveled as a couple
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1  Thank olioaceto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

We have just returned from a fabulous cruise holiday on the Costa Meditteranea around the Greek Islands and have the pleasure of staying 1 night pre-cruise and 2 nights post cruise at the Lato Boutique Hotel.

The rooms are small but quirky and spotlessly clean, all with the usual mod-cons including tea and coffee facilities etc.

location could not be better, a 2 min walk into town centre, a 2 min walk to the Old Venetian Harbour (well worth the walk) and a 2 min drive to the Port (6 Euro Taxi).

What really makes the hotel special is the food, the service and the view, all of which are unequalled in my many times to Greece.

In the Restaurant boom early for the seats with views of the Harbour, a meal with a good Greek Wine for 2 is about 50 Euro's but they are great portion sizes, amazing quality food and as a fussy wine drinker I was astonished at how good the wine is that you can get.

The Service from the front desk to the breakfast waiters was excellent and considering there are many more expensive hotels that will not give you the quality and value you get here, it will be this hotel every tome for me.

  • Stayed: July 2013, traveled as a couple
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Thank miwend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lato Boutique Hotel

Address: Epimenidou 15, Heraklion, Crete 712 02, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Heraklion
#4 Romantic Hotel in Heraklion
#4 Business Hotel in Heraklion
#4 Family Hotel in Heraklion
Price Range: $70 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lato Boutique Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
The dramatic views of the Venetian fortress at the old city harbor of Heraklion, and the wonder-filled waves of the Cretan Sea, are among the most photographed tourist attractions on Crete island. Not many visitors can enjoy the full panoramic grandeur of these contemplative landscapes, the way our guests at Lato Boutique Hotel can.Standing for more than 35 years above the marina, our hotel operates 365 days a year without interruptions. Famous for authentic Cretan hospitality, Lato Boutique Hotel is the most welcoming establishment in this part of the city, a magnet for romantic couples, but also for families, and business travelers.Being at the center of the old Heraklion town, the peaceful and colorful central market is only a few steps away. The museums, the Venetian harbor with the fishing boats and the yacht marina, the parks, the gardens, the city cafes and all ancient Heraklion lays at the foot of our front doorstep, your front doorstep. ... more   less 
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Also Known As:
Lato Boutique Heraklion
Hotel Lato Boutique
Lato Boutique Hotel Crete/Heraklion

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