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“Finally a chance too see for myself!”

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Blue Palace, a Luxury Collection Resort & Spa, Crete
Ranked #5 of 35 Hotels in Elounda
Certificate of Excellence
New Jersey
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Finally a chance too see for myself!”
Reviewed August 15, 2007

After reading very mixed reviews, I was curious to see the Blue Palace for myself. Here are some of our observations that may be helpful to others:
1- This is a large resort. The rooms (250, I believe) are spread out over a hillside. This means taking an elevator to the beach, the spa and certain restaurants.
2-This is not really a resort for kids. There is a children's club, but it is not centrally located. You must walk across the parking lot to another section of the hotel to drop off your child. This means that if you are at the beach level, you must return to the top of the complex to check on your child. There is no radio system for notification if your child needs you. The club is often closed on Mondays and sometimes closed at lunchtime. The activites are very loosely structured (not much going on) and my son said many of the toys were broken. There is a sad little playground near the beach with an open sandbox. This is touchy given the number of sickly looking stray cats walking around. I should say, though, the most of the staff is very kid-friendly.
3- The food was good, but pricey. Plan on 200-300 euro per day for a family of 4.
4- The spa is wonderful. They are very flexible regarding schedules. The spa staff is top notch.
5- Overall, the service was outstanding. Room service was fast and accommodating . They even offered to bring candles for an evening meal.
6- The resort itself is spotless. Rooms are comfortable, although for some reason there is no dresser space. We had very little room to put away our folded clothes. It is annoying to live out of your suitcase in a hotel of this caliber.
7- Lastly, there were only a few movies for kids and very little in the way of English family entertainment TV.
8- The design of the resort is odd and it takes a few days to become oriented. There is something of a "stark" feel to the layout. The color scheme mimics the local arid environment which is (in August) red clay and brown colored. Some of the areas lacked warmth and gave me an "empty" feeling.

  • Stayed August 2007, traveled with family
    • Value
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Helpful?
6 Thank larrythecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2007

We were looking for luxury,peace and quiet, a Spa, and a good beach.
When we first arrived we were put in a room that had a plunge pool which was very small and by midday was totally in the shade. This would not do, so i got on to my travel agent( who knows my fussy taste and expectations) and told him this was not what I had expected- all the rooms along our stretch were next door to each other like 'an upmarket Coronation St' We were asked if we wanted to look at a Villa upgrade with large pool but would have to wait one more day as it wasn't vacated yet. We were also offered to transfer to Elounda villas ( which having viewed the place it seemed to be more family orientated and with rooms with just decks on the edge of the sea we realised we were better off staying put) The villa back at the BP was superb with a lovely pool and it was right at the end of a group of villas so very private and peaceful with the wonderful view of Spinlonga Island. We settled in at once. Food was good in all Restaurants, staff were very pleasent and the spa was great.( I am a skin therapist so know what i'm talking about) .If i had one gripe it was the beach, i can't stand pebbles and these were very big pebbles believe me at one point a lady near to us on the beach went over and twisted her ankle. if the beach was a sandy one I would return.

All in all a great place if youv'e got the money for the best rooms, if you want privacy. If your not bothered about that then even better.

  • Liked — cleanliness and views
  • Disliked — Beach
  • Stayed September 2006, traveled as a couple
    • Value
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Helpful?
3 Thank missfussyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 13, 2007

This is the only question. If one does not take into account the price of the stay/food/spa, than the hotel is very good. However it is a pricey hotel with over 200 rooms, where guests are not given any particular (ie personnalised) attention. If price does not matter to you then you will be fine there and in the restaurants but probably you could just as easily find a nice litttle hotel where you will be looked for as if you were the only one. Here, it is "mass luxury tourism": It is funny to see the old Russian guys with gold watches accompanied by young Russian girls (with golden watches as well), but still there is just too many people there to have any sensation of luxury. We spent two weeks there and no complaints to make, but the hotel's web site is a bit misleading (it drives excpectations too high). We did not found the elevator to be a big issue although if you missed it you had to wait a couple of minutes. Isola grill is ok, Asian Blue is pretty nice. However, for food the best bets are Pouklia's restaurants even if they are like carbon copies of each others. Try Oysteria which is a bit further down the road, but the best of the 5 or 6 restaurant in Pouklia. If you have a Car, Agious Nikolaos is also a good alternative.

  • Liked — view
  • Disliked — price
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank 5Continents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 13, 2007

My wife and I just returned from a two week stay in Greece, and this was our favorite hotel of the trip!!! Excellent experience overall.

Positives: Beautiful/modern room, excellent (though pricey) food, amazing views, friendly and helpful staff, nice library, excellent location, beautiful beach, several nice pools

Negatives: Bad experience with on-site water sports company (rude!), large resort that occasionally felt crowded

I have traveled to many wonderful vacation destinations, and stayed at many luxury hotels, and this was one of my favorites. Highly recommended!

  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Business service (e.g., internet access)
Helpful?
5 Thank DavidNYC90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2007

when i was looking to book my summer holiday for me and my girlfriend, the brochure pictures took my breath away from the minute i saw them.. i booked a 7 night stay from 22nd-29th July 2007..
we booked a superior bungalow with a sea view, and when we got shown to our room it was absolutely what we were expecting. on the first evening, my girlfriend left a glass of sprite next to the bed and in the morning managed to attract a whole load of ants to our bedside table.. we called the room manager, who was extremely apologetic and moved us the next morning to a room with a private pool! the rest of the holiday was absolutely amazing, weather was great, food was incredible and an all around relaxing stay.
upon reading all the reviews about pricing in the hotel restaurants, i believe that if you book a hotel of this quality and class, you should go there in preparation to these prices, that way when you're there you aren't thinking about how much everything costs.
me and my girlfriend had lunch on our balcony nearly everyday, as we found more choice, better quality and all round more comfortable that the isola grill lunch restaurant or the snack bar by the pool. lunch each day averaged around 40-50euros and dinner for the two of us was around 100euros a night. i believe you truly get what you pay for, and the service and quality was absolutely flawless.

all in all, from ordering drinks lazily by our sun loungers, to getting driven to our room everyday in the clubcars, it was a fantastic holiday that neither of us are going to forget.
i would definitely recommend this hotel, an experience not to be missed..

  • Liked — breathtaking place
  • Disliked — had to leave!
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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Helpful?
3 Thank dazs87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 3, 2007

Have you ever had to switch rooms during your stay in a hotel because they were not what you had expected? I am sure you had, but how about 4 rooms in 10 days?? Well let me explain. We booked a standard bungalow with panoramic sea views and upon arrival we were upgraded to a bungalow with a private pool which we were very happy about. We were shown the room which was nice and spacious (with rose petals spread over the bed - a nice touch - we were celebrating our wedding anniversary). We went outside to the patio and pool area and then I understood a catch with the "upgrade". The room was right next to the funicular and was completely overlooked by the people going up and down every two minutes and also by the people waiting for a funicular above. There was no way we were going to stay in that room. We called reception straight away and asked to move us away from funicular where we could enjoy more privacy.

We were told that there was another room available with a pool on the 5th level away from the funicular. We were really exited about it as we thought that it would have great views being on a top level. When we got to the room and went outside we were shocked to see that the room was facing a wall of a building underneath. There was not much of promised "panoramic views' but at that point we were tired and it was getting late and we decided to take this room hoping that with the sun shining and a new day the next morning we would not feel as bad.

However when we got up the next morning and looked outside I thought that a nice relaxing view for me was more important than a private pool and later that day we asked to be moved to a room with a view even if it didn't have a pool.

We moved to our third room without a pool but with a reasonable view. We decided to put the whole saga behind us and started to unwind and enjoy our holiday.

Three days later we were contacted by reception offering us a room upgrade with a pool. We went to see the room and the view was spectacular! Of course we took it, even though it meant having to move for the fourth time but it was absolutely worth it.

Overall we were pleased with the way the hotel handled our situation and that even when we were "officially happy" with our accommodation they still did not forget about us and offered an upgrade on their own initiative.

The Orangerie Restaurant is expensive but good value - go for the Lobster Evening! Forget about the beach bar: conveniently located, but tasteless juices and milkshakes and disappointing club sandwich (small portions and more bread than spread).

Best choice of restaurants: Agios Nikolaos, especially the Migomis piano restaurant on top of the lake, overlooking the two connected ports. Expensive, but well worth it.

  • Liked — Breakfast
  • Disliked — Too windy at times
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank tatushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 28, 2007

We just returned from Crete after spending 8 nights at Blue Palace. The whole experience exceeded our expectations.

*The hotel is actually as beautiful as it appears on the website.
*Staff is very friendly and courteous.
* We arrived at the hotel at 8am and our room was ready and we were able to check in right away.
* We stayed at a sea view bungalow which had a lot of privacy and a great view. The rooms are well appointed and very clean.
* Breakfast buffet has a wide variety and the breads are delicious.
* We ate in the hotel 3 nights only, all at the Blue Door. The setting is great and the food is simple but good.
* The sea is crystal clear, the cleanest water we have been to in the Mediterranean (including various beaches in Turkey). It can get really windy though at times. Also the beach is rocky which we did not mind but sand lovers might not like this beach.
* The evenings are very quiet. There is no live music or dancing.
* Like the previous reader we were disappointed in Elounda and preferred spending our evenings in Agios Nikolaus which is beautiful and livelier. We highly recommend dinner at Barko. We liked it so much we went there twice.

I travel a lot on business and for pleasure and this hotel is one of the best I have stayed in.

  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Luxury47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Palace, a Luxury Collection Resort & Spa, Crete

Property: Blue Palace, a Luxury Collection Resort & Spa, Crete
Address: | P.O. Box 38, Elounda, Crete 720 53, Greece
Location: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Elounda
#2 Luxury Hotel in Elounda
#2 Spa Hotel in Elounda
#2 Top resorts Hotel in Elounda
#3 On the Beach Hotel in Elounda
#6 Family Hotel in Elounda
#9 Romantic Hotel in Elounda
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Blue Palace, a Luxury Collection Resort & Spa, Crete 5*
Number of rooms: 251
Official Description (provided by the hotel):
Escape to the wild beauty and unrivalled island style of a bohemian luxe resort with emblematic sea views, crystal clear waters, sparkling infinity pools, world class cuisine and bespoke services. All this combined with the resort's beach experience create a unique setting , where time seems to stand still. Blue Palace, a setting of wild grandeur. ... more   less 
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Also Known As:
Blue Palace Resort And Spa
Blue Palace Hotel Elounda
Blue Palace Resort & Spa
Blue Palace, a Luxury Collection Resort & Spa, Crete Elounda

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