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Elounda Water Park Residence
Ranked #20 of 35 Hotels in Elounda
Reviewed October 8, 2013

We had a 10 day holiday in this hotel and found it pleasant, picturesque everything else our research showed us.
The food was delightful.
The accomodation was spacious and had all we needed, including fantastic views.
The staff were friendly and very helpful.
The bar had our choice of drinks.

Overall we had a brilliant holiday and would go back, given the opportunity.

However, and I must emphasise,there was one drawback. Far too many English people complaining for complaining sake instead of enjoying their holiday .

Room Tip: Research would be useful . ie Google earth etc.
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  • Stayed: September 2013, traveled with family
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2  Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 - 537 of 1,013 reviews

Reviewed October 3, 2013

just returned from a week having booked a week in a 4 star all inclusive hotel(allocation on arrival)Firstly we had a 3 hour transfer from airport so when taken to our apartment we could of cried when we opened the door to this very small basic self catering room 2 star at best. It is not a hotel. shower not attached to the wall, no hairdryer no water or soft drinks in the fridge.10 minute walk to the restaurant down a 1 in 3 gradient not suitable for the elderly or unfit. food limited choice the all inclusive drinks very poor. they did not have any low calorie drinks the tonic was flat I did not find a drink I enjoyed. The all inclusive finished at 11. A good 30 minute walk to the local town beach poor and very rocky. If I could say 1 nice thing about the place that would be the friendly staff I could not fault them but they have no choice they are just grateful to have a job . would not return for a free holiday!

Room Tip: look elsewhere
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  • Stayed: September 2013, traveled as a couple
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5  Thank jan-trim2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

We had fourteen nights in this establishment and on arrival we were told there was no room for us in the inn! Heard the story before? We were offered gin & tonics before being shipped to a disgusting establishment down the hill at 1.30am for one night (Elounda Princess) photos attached.
We were offered a meal and drinks by the owner as compensaton for the inconvenience.
We were eventually given a lovely room with fabulous views but very poor plumbing with a constant smell of excrement in the bathroom's open drains.
I was disappointed at the way our problems were handled and wouldn't recommend this hotel to anyone!!!

  • Stayed: September 2013, traveled as a couple
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5  Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

i am 70 my wife 64 yes the hill was a issue but i would climb it again no problem to meet the staff at this hotel, Wonderful honestly Wonderful staff.we stayed in room 4 not modern but clean and every thing we needed great views, plenty hot water clean towels , bedding etc great balcony. we were on half board as we had heard dinner was all greek food it did not disappoint ,entertainment was also good as was ELOUNDA itself great resort.For three weeks we stayed with the best staff we have ever come across YANNISa true gent and ROULA a star. i will never forget this holiday brian and madam anna

Room Tip: it depends on mobility if fit anywhere unfit main building
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  • Stayed: September 2013, traveled as a couple
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2  Thank timber67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013 via mobile

We have just come back from the elounda residence following a weeks all inclusive stay. We had a good holiday but wouldn't be going back.
The good: the food was tasty (although there wasn't a massive choice), the apartments and complex were clean, the staff were very friendly and went out of their way to make you feel welcome.

The bad: the apartments were basic, air con didn't work, shower didn't fix to wall, towels weren't changed every day even when we put them on floor indicating we'd like them changing there were hung back up (??), no hair dryer, no towels were provided for use round the pool, there were very limited cocktails on the all inclusive, soft drinks were roller cola style, the walk - hilly and dangerous at night as too dark, the facilities slightly over egged- gym = prefab room, spa= a room with a shower and a massage couch, mini supermarket = a hut, it felt like they were continuously trying to make money - 30 mins in a jacuzzi 5€, second hand books (looked like they'd been left by previous occupants) 5€, safety deposit box 20€ a week and then you could hardly fit anything in it. In short not a 4*

The hill was challenging for us and we were both young and fit but felt really sorry for older clientele as they were really struggling.
Elounda is nice but quite small so not much to explore, trip to spingalonga was good. Liked a. N.

We had a good time but wouldn't go back to the hotel or the resort.

  • Stayed: September 2013
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5  Thank Liz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EloundaResidence, Γενικός Διευθυντής at Elounda Water Park Residence, responded to this reviewResponded October 3, 2013

Thank you for your review on Trip advisor.Your opinion about your accomondation have been noted. We would like though to make clear the following:

1. The towels in the apartments are being chanded day by day.
2. There are hairdryers availlable for all the guests and we do provide them through Reception.
3. We do have a small beauty & welness center, able to cover massages of all kinds, body and facial treatments and beauty treatments.
4.We do have a small Mini Market, which sells groceries, souvenirs , soft drinks , gifts etc.
5.The Gym room is new and it has been constructed last winter.
6. There is a weekly charge for the use of the safe up to 20 Euros.
7.The hotel has a maintenance department that can repair any technical problem that is being refered.
8.The all inclusive programme includes five alcoholic and two non alcoholic cocktails, as well with locally produced soft drinks.
We are looking forward to welcome you back in Elounda Residence Hotel.

Yiannis Kardoulakis
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We have just had an awful two weeks in these apartments. We only picked these them because they were supposed to be four star. Our previous holiday was in Lanzarote in a three star apartment which was much better than the apartment we had here. They were awful - not even the toilets flushed properly.
Elounda Residence apartments are two or possibly three star - they are certainly not four star.
Also - I enjoy hiking up-and-down mountains but the slopes here are very bad - and it was dreadful watching people struggling up and down the slopes.

  • Stayed: September 2013, traveled as a couple
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5  Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EloundaResidence, Γενικός Διευθυντής at Elounda Water Park Residence, responded to this reviewResponded October 3, 2013

We found that your review on Trip advisor is biased. You did compare our accomondation with another accomondation in Lanzarote which is not fair. Two different countries, with different styles, concepts and standarts.
The hotel Elounda Residence has homely spacious apartments, with a separate bedroom and a seating dinning area with kitchen facilities .
For any technical issues in the rooms, the hotel has a maintance department.

Yiannis Kardoulakis
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

The only reason not given 5 stars is because of the hill. We were well warned about the hill up to the hotel but not about the further climbs to the accommodation. Rooms were comfortable, we had a stunning view, and cleaned everyday. The food was good and I always found something I liked. The hotel will provide a packed lunch for you, book the day before., however came in a plastic bag and withered a bit in the heat. Cannot praise the staff highly enough , always pleasant ,helpfull and welcoming. Staff also provided the entertainment and had some great memories to take home,

Room Tip: Ask for an apartment lower down , if you have mobility problems
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  • Stayed: September 2013, traveled with friends
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1  Thank sillyjilly2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elounda Water Park Residence

Address: Elounda, Crete 72053, Greece (Formerly Elounda Residence)
Location: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#14 Luxury Hotel in Elounda
#16 Family Hotel in Elounda
Price Range: $57 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Elounda Water Park Residence 4*
Number of rooms: 60
Official Description (provided by the hotel):
Overlooking the surrounding mountains and the sea, Elounda Residence offers self-catered accommodation. Its public areas offer free Wi-Fi and include a large pool with hydromassage jets, 2 restaurants and a tavern with live music.The complex consists of spacious apartments with seating room, and fully furnished villas with private pool. All rooms are air-conditioned and have a balcony with sea view.The restaurant serves a daily breakfast and dinner buffet. Taverna serves a variety of Greek dishes for lunch and dinner. Drinks are available at the main bar and pool bar. Children’s menus are available.Elounda Residence features a computer room and a games room. Sports and leisure facilities include a tennis court, mini golf, table tennis and table football. There is also a separate pool for children, and 3 playgrounds.The hotel offers free shuttle service to the village and harbour of Elounda, where you will find wonderful beaches, local stores and frequent boats' departures to the famous Spinalonga island. Free private on-site parking is available. ... more   less 
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Also Known As:
Elounda Residence Hotel
Elounda Water Park Residence Crete

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