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“A perfect holiday!!!”

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Elounda Gulf Villas & Suites
Ranked #10 of 35 Hotels in Elounda
Certificate of Excellence
Reviewed August 14, 2012

My wife and I have just had 10 days at The EGF and have to say that is the best holiday we have enjoyed in Elounda, having visited on numerous occasions. The setting coupled with the friendly nature of all the team mean that we will be going back next year without hesitation!

  • Stayed: August 2012, traveled with family
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Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 - 308 of 500 reviews

Reviewed August 12, 2012

The most amazing thing to us was that this place is in the "Small Luxury Hotels of the World" network. It was priced as 5star, but i would give it 3 star max. There were a string of niggling things which let it down:

The furniture was tired and in some cases broken - eg Wardrobe doors don't close. Paint cracked on Walls and doors - just generally worn out and shabby.
No glass in bathroom doors to bedroom.
Food disappointing, particularly for breakfast, one day they couldnt do eggs as they had run out - who ever heard of such a thing at a hotel! Also it was the only place in Greece with bad yoghurt - very gluey as if thickened with some plant based gum
No towels at pool (30 minute wait for them once requested) this happened everyday
Very slow service of drinks at pool
Waitress very willing but incompetent brought wrong food, menus, neglected to tell us specials etc
Wifi very slow in dedicated area (even when sitting right next to router) - doesn't work at all in room -we called several times to ask them to fix and ended up using the wifi of neighbouring villa complex which was better than in-house.
No staff when you want them
Beds rather soft and saggy

On the plus side, the girls at the front desk were friendly and helpful and did a great job of recommending and booking some places for dinner in nearby Ag Nikolaos.

If we hadn't paid up front, we would have considered moving somewhere better...

Stayed: August 2012, traveled with family
4  Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

My husband and I decided to treat ourselves to a 4 night break at EGV, to celebrate our wedding anniversary. We have travelled the world and stayed in some of the most luxurious hotels, but as it wasn't going to be a long break, we didn't want to travel too far. We were looking for sunshine, a chilled place to be by day and plenty of relaxed restaurants to choose from by night. We chose EGV mainly for its boutique style, and we very quickly realised that we had made the perfect choice. We were very warmly greeted by Louise on reception, who showed us to our beautiful suite. The decor was just stunning: a fabulous blend of minimalism and hand painted murals. Our bathroom was enormous with a great deal of natural sunlight and a painted ceiling that would give Michelangelo's Sistine Chapel a run for its money! After unpacking, we made our way down to the infinity pool, which only had a handful of sun-loungers dotted around it. It was blissfully peaceful and the soft "chill-out" music wafting over from the Argo restaurant onto the terrace, really made for the most relaxing atmosphere. The restaurant staff were incredibly polite, cheerful and helpful. They were very attentive without being remotely intrusive and their attention to detail and standard of service were second to none. Everything from the breakfast buffet presentation down to our poolside cocktails oozed panache and sophistication. Although we went as a couple, there were families there with small children during our stay. Where you may be forgiven for thinking that boutique sophisticated hotels may not be synonymous with easy-going family holidays, EGV is unique in that it is as welcoming to its younger visitors as it is the older patrons. The staff are all effortlessly graceful and helpful and after our 4 night stay, we cannot wait to return with our children next year. Thank-you Elounda Gulf Villas for a truly magical holiday!

Room Tip: Stay in a villa if you can as they all have private pools!
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  • Stayed: July 2012, traveled as a couple
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1  Thank Girardelli1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We have just returned from a lovely week at the Elounda Gulf Villas. We stayed in the Milatos villa which comprised of one master bedroom and ensuite and two large double rooms and shared bathroom. plus a comfortable living room and kitchen. The Master room had lovely views across the sea, as did the living room, but the two other bedrooms have no view at all and one was very dark. Outside we had a small private pool and good sized area with table and chairs and several sunbeds. The views were lovely ahead and to the right but the view to the left was half-built villas and pylons. Not really a problem if you position your sun beds accordingly, but other villas may have a better view. We were on half board so always had breakfast (good choice of cooked or continental and fresh fruit or fruit salad) in the lovely restaurant by the pool with great views, and had either lunch or dinner there too. We were happy with the menu choice, though would have liked to have seen a vegetable! Seafood spaghetti was delicious as was the Orange Cake. All the staff were very helpful and extremely friendly. Nothing was too much trouble. We had a great time and would definitely recommend it, though wish they provided a free or cheap shuttle service to the town, as we spent a lot on taxis. There are some good restaurants in Elounda but the best place we found to eat was in Plaka and was called Palaria. Majority of diners were Greek and the food and service was fantastic. Delicious selection of starters to share (prawns in tomato and chilii and deep fried courgettes were our favourites) followed by the best salt-baked seabass we have ever eaten. Evening ended with musicians coming in and most of restaurant singing! All very Greek and great fun!

  • Stayed: July 2012, traveled with friends
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Thank CarolineD1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012

Beautiful stay and experience at the Elounda Gulf Villas. Exceptional service , beautiful views and gorgeous property.
The staff are extremely friendly without being a nuisance. The property is of a very high standard and very satisfyingly clean , even for one as myself with slight OCD!
I generally would say not for the family with children who cannot entertain themselves.
For the getaway and just relax absolutely fitted the bill. I think we possibly had the best villa on the property the 2 bedroom villa next to reception . The view was stunning and to wake up to that every morning with the added bonus of lounging around in your own private pool and jacuzzi without ANY interruption ....well what can one say - priceless !

Room Tip: I wouldn't recommend as a family holiday or a beach destination. The beach is in Elounda and a l...
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  • Stayed: July 2012, traveled with friends
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1  Thank Tink014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

Firstly I would agree with others who say the hotel misrepresents itself online. The photos bear no relation to the reality. We paid for a 3 bedroom villa and I was shocked at the old shabby fixtures and fittings, broken fridge, toilet and air con. Bathrooms were old and cheap, the second bathroom didn't even have a shower. Televisions were small and cheap and air con units were old and ineffective, furniture was dated for those used to hotels such as the four seasons, ritz Carlton, sandy lane you will be shocked at how poorly maintained, fitted and furnished the rooms are. The rooms badly need refurbishing but sadly despite the price per night I get the impression that the hotel owner thinks the quality is adequate which at this price they are not. The kitchen units and appliances reminded me of my student days such was both the age and quality.

Secondly the pool was freezing as it spent most of the time in the shade and was very dirty. Further forget the image of infinity pools you see on the website, they may exist somewhere but certainly not in our 3 bed villa. Privacy is a big issue, our pool and terrace were overlooked by the hotel road so anyone walking through the resort could see us. The downstairs bathroom had a huge window directly onto the road and the two bedrooms down stairs also had windows straight onto the road so any one can look directly into these bedrooms. Both of these bedrooms were rather like prison cells, though I must admit the master bedroom was of better quality. However for those staying in the two bedrooms downstairs it's rather like being an exhibit in a zoo with the windows straight onto the road and a "view" of the wall opposite.

The service here is not upto scratch, my experience seems to differ from others but when we arrived the shopping we requested was not present and despite numerous phone calls and visits from hapless staff the issue took about 4 hours to resolve, the owner claimed the milk was "not ready" given they ended up supplying UHT not fresh milk I am unsure what she meant by this. More importantly we had no baby milk for our son until late in the day. Frankly some free fruit and champagne doesn't compensate for a baby who is hungry, hot as the air con was ineffectual and unable to sleep as the hotel had forgotten to supply the cot we requested. Further the secondary rooms are not doubles, when we complained the twin beds were pushed together and a thin matteress placed on top which was wholly unsatisfactory. The owner claims we should have requested a double bed but at no point in the booking process is this made clear and given the absence of the cot we requested I am uncertain a proper bed would have been supplied.

The reception and manager were powerless to help so eventually following a meeting with the owner I begrudgingly paid additional 4000 eur to move us to a four bed villa which had some privacy and an infinity pool. I would have preferred to move hotels but this hotel takes your money upfront for a reason, so disgruntled guests cannot checkout early without losing the lot. Receptionists are useless, they can't even see if any rooms in the resort are free. I felt for the manager who was clearly fire fighting multiple problems but with a resort as tired and poorly maintained as this he stood little chance.

The wine list and restaurant are ok but not really five star and the half board option is not really worth having as the half board menu is so limited so we ended up paying twice by ordering a la carte.

Overall forget the website it doesn't reflect reality and at 1200 eur night this resort is not good enough.

Room Tip: Are there any good rooms
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  • Stayed: August 2012, traveled with family
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11  Thank Tokyotraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

This was our 2nd time in Elounda Gulf Villas & Suites... . The first time we were there we were captured by the finesse and elegance of the place, the excellent high class service and the facilities. We went back again this year, each time finding out that instead of getting bored with the place we just enjoy it more.
Being in Elounda Gulf Villas & Suites is so relaxing for us. It is the only place and time we really stop thinking of work and everyday life, rest and get our batteries charged. The resort is one of the most beautiful places in the world, and one of the most quiet places too. It's easy to just take advantage of the great facilities and just lay down at our private pool all day and rest. It doesn't matter whether the place is full or not, it'll be very quiet and won't feel crowded. The rooms are very indulging. There's nothing like sitting for a drink on your private pool watching the sunset. The place is very clean and well maintained. The food is good as well.
In general, the level of service was exceptional. It really feels like it's getting better and better. It was felt in every moment and every small detail. The hotel manager and the rest staff were extraordinary. In all our traveling we never encountered so much hard work done with so much grace.
We will definitely return back next year…!!

  • Stayed: July 2012, traveled as a couple
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Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elounda Gulf Villas & Suites

Address: Elounda, Crete 72053, Greece
Phone Number:
Location: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Elounda
#3 Romantic Hotel in Elounda
#7 Luxury Hotel in Elounda
Price Range: $266 - $1,009 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Elounda Gulf Villas & Suites 5*
Number of rooms: 33
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Also Known As:
Elounda Gulf Villas Hotel Elounda
Elounda Gulf Hotel
Elounda Gulf Villas & Suites Crete

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