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Elounda Bay Palace
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Reviews (727)
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All reviewssail barelounda bayleading hotels of the worldmountain viewsister hotelhalf boardbeach staffbreakfast and dinnerfish restaurantshared poolwater sportsa sea view roommain restaurantsuperior roomall areas of the hotelbottle of wineprivate beach
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324 - 329 of 727 reviews
Reviewed September 8, 2013

We stayed at this hotel for 7 nights in the first week of september. We were worried based on some negative reviews and can appreciate some of the comments regarding room allocation (we booked a sea view which took us a day to get once we arrived-we were originally allocated an upgrade as they had over allocated the room we had booked but the view was of the back of the garden!) however the location of the hotel is incredible, the coast line is stunning and probably the best in crete.
We were half board and the food was great and very plentiful however we found the buffet experience a bit stressful due to the behaviours of other nationalities (this hotel is v popular with Russians.....) Also tip for the guys, stick to trousers for the evening buffet to avoid an embarrassing confrontation despite other guests being in shorts..very confusing-rules were not consistent for everyone! We also felt that small touches like greetings by staff etc weren't always consistent as they were clearly understaffed and had no time to engage in polite conversation.
Would love to come back to the Elounda Beach Hotel which had stunning sea side villas that we saw from the Jetty Bar (very quiet bar-no one seemed to know about it but reminded us of a James Bond style bar experience!) however with the likes of Maria Carey, Bono and others staying there, its safe to say the ££ for those is far above our budget!

In summary, great location, half board definitely recommended (with drinks included-otherwise would have been really expensive) and don't forget your Russian phrase book!!

Room Tip: Make sure you tell the staff STRAIGHT AWAY if you are unhappy with your room ideally before they leave you after your introduction to the hotel!
  • Stayed: September 2013, traveled as a couple
    • Value
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1  Thank SalAlice30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCrete, General Manager at Elounda Bay Palace, responded to this reviewResponded September 11, 2013

Thank you for sharing your holiday experience on the Trip Advisor website. We are delighted to read that overall you enjoyed your stay in the Elounda Bay Palace. The one or two points that you raised for example the dress code in the main restaurant in the evenings are under review by the management. We shall certainly be reassessing our policies and all this will be discussed during our winter period in readiness for the coming season.. We would look forward to welcoming you back to either of our Elounda Properties as the guests from one hotel are invited to use the facilities and venues of the sister hotel so affording all our guests unlimited choice in all areas of our resort.

Kind regards,
Manolis Rassoulis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

We stayed half board for 11-nights and had opted for a superior sea view room. Booked via Thomson. The booking process and taxi transfers (by Thomson) was flawless.

Our taxi was greeted by Victoria (very welcoming and pleasant guest relations team member), and we were escorted to the reception and then to the room (324) by her. This set us up for an excellent stay! The room was comfortable, traditional and there was complimentary wine and fruit; a nice touch. We enjoyed the balcony and it was very relaxing to sit there; the view was great and the sound of the sea very soothing.

The bathroom was OK in size, but the shower was great. The complimentary toiletries were of good quality.

We really liked the many spaces available for enjoying the gorgeous weather; from beach areas (two), a pool side area and many shaded grassy terraces. We did not take part in any of the water sports but saw many guests having a great time enjoying the varied activities on offer. The gym was OK; bit small and with very few weights but adequate.

We ate most nights in the Aretousa restauraunt; the food was fresh, of a high quality and varied. The service was exceptional. Special thanks to Maria who served us most days and made the experience so enjoyable. The breakfast was also good and the omelette cooks are fantastic.

One gripe I have is about the dress code for dinner; men are not allowed shorts. Whilst sports shorts should be unacceptable, decent casual shorts should be allowed in the hot weather. It was also strange that women could wear shorts or skirts (some very, very skimpy ones!) but men had to cover their legs. And we also found some guys with shorts, so the rule was not applied consistently.

The hotel had guests of many nationalities, but the majority appeared to be Russians. It would have been nicer if they smiled and engaged with other guests and not been so aloof...well!

The location is good; only 10-15 min walk from Elounda. I would recommend walking there, by the salt flats. We had lunch and a few dinners in Elounda and enjoyed this, as a break from the hotel food.

I would recommend this hotel, but a few negatives:

Drinks in the hotel are expensive; go to Elounda!
The Security guard will stop you at random to ask if you stay there: serves no purpose!
The dinner dress code for men: See above
The Wi-Fi: abysmal. Poor connectivity, poor speeds and poor coverage.

Room Tip: Ask for a superior sea view. Avoid bungalows.
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
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1  Thank DocWhoManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCrete, General Manager at Elounda Bay Palace, responded to this reviewResponded September 9, 2013

Thank you for sharing your holiday experience with the readers of the Trip Advisor website. We are delighted that you enjoyed your stay and the holiday lived up to your expectations. Your ‘gripes’ have been noted and as we do in the winter, reassess the hotel and its facilities your points shall be taken in to consideration when we adjust our policies and services. We look forward to having the opportunity of welcoming you again for a future stay to the Elounda Bay Palace.

Kind regards,

Manois Rassoulis
General Manager

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Reviewed September 6, 2013 via mobile

We  stayed at this hotel for just over a week and it has been a good experience:

Pros

We chose a superior sea view room and it was very nicely appointed. A good size, comfortable bed and a good shower in the bathroom. For this type of room you get a little seating area, fresh flowers, fruit and a bottle of wine on arrival. 

Location is good being down the road from Elounda town (10 minute walk) so you can go for a walk or an evening meal if you want down near the harbour. Do explore Elounda, it's a very pleasant little town and prevents you from feeling too institutionalised in the hotel.

Food (breakfast and dinner) is varied, fresh and delicious. Plenty of choice and there is a different theme every night. 

The restaurant staff are absolutely excellent. Very, warm, welcoming, attentive and efficient. For me, this will be the thing that I remember best about this hotel. In particular, our waitress Maria was exceptionally good.

Our guest advisor, Victoria was absolutely wonderful. Very pleasant and helpful. Again, I will remember our experience at the hotel warmly because of her professional and attentive service.

The beach areas are very well laid out and with good facilities. A tip would be to choose a lounger on one of the grassy areas in the gardens if you want to be a little bit cooler when the temperature tops 30 degrees.

Cons

The Wi-Fi is terrible. But this is something that the hotel have acknowledged and it will be sorting out. It's enough for light browsing, messaging, facebook or posting reviews to Trip Advisor though! Forget voip services like Viber or Skype as there's insufficient bandwidth.

No shorts in the restaurant: I accept the hotels policy and it's goal of making the evening meal an event and creating an elegant ambience but it still seems rather old fashioned. In temperatures of 30 degrees to wear long trousers is very uncomfortable. Why not a policy of allowing long shorts (strictly not swimwear or sports shorts)? The hotel management really do need to review their current policy.

Overall we've had a very good experience and despite the above niggles we would definitely come back. Recommended.

  • Stayed: September 2013
    • Value
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1  Thank seanmanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCrete, General Manager at Elounda Bay Palace, responded to this reviewResponded September 9, 2013

Thank you for writing a review about your holiday experiences at the Elounda Bay Palace. We feel your kind appraisal of our hotel and its facilities; do show us in a true light with the staff of the hotel being our ‘jewel in the crown’. As you have mentioned, we have on our agenda the internet connection and wifi for the winter programme and your comments about the dress policy in our main restaurant is going to be reviewed. Our aim was to keep the elegance of dining by requesting a certain standard of dress from our guests for dinner but as you and many other guests have raised this point and we refine our hotel and policies by listening to our guests, we shall be discussing this with the management team. We look forward to welcoming you back to the Elounda Bay Palace for another holiday in the near future.

Kind regards,

Manolis Rassoulis
General Manager

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Reviewed September 3, 2013

We have just arrived back following a week with my husband and our 10 year old son. The hotel was better than we hoped following some of the recent review on trip advisor. We were upgraded from a bungalow sea view to one with a shared pool which was lovely. We had some issues with a very noisy family next door but this was dealt with swiftly and professionally by the staff. The location is perfect on the beach front and water sports are available and varied with good quality equipment but a little expensive. The quality of the food was excellent, it was plentiful and delicious. Manolis who looked after the restaurant did his best every night to seat people where they wanted but did have a tricky job at times with some very rude customers!! The staff were trained very well and were very attentive any requests were dealt with quickly and with a smile, nothing was to much trouble. We would definitely return it was just what we needed, great food, great service good location.

Stayed: August 2013, traveled with family
2  Thank Pettit161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCrete, General Manager at Elounda Bay Palace, responded to this reviewResponded September 6, 2013

Thank you for taking the time to write about your experience of the Elounda Bay Palace. We appreciate your kind comments as it is always rewarding to read that all our efforts have enhanced your holidays with us. It is our aim to provide that warm hospitality that promotes a relaxing holiday atmosphere where all our guests can relax and enjoy our Cretan sun and sea. We look forward to welcoming you again to the Elounda Bay Palace for a future stay.

Kind regards,

Manolis Rassoulis
General Manager

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Reviewed August 30, 2013

We booked direct online, and arranged our own flights which was straight forward, the transfer (arranged by the hotel) was seamless, even 3 bottles of chilled water in the taxi, the reception staff welcomed us at the taxi drop off point (a good job as it’s a route march to the reception), bags sorted and delivered promptly to the room.
We booked a bungalow with shared pool, which turned out to be a block of 7 rooms with a private pool (if you can share and be private?). The room was small but adequate, very clean with a small bathroom, the hairdryer was cheap and screwed to the wall, the shower poor by modern standards, only twice where the beds turned down during the week. The main bed was rock hard, but some people like hard beds, however the child’s bed was very poor for a 5 star hotel, 60cm wide and only just long enough for our 8 year old, with a sheet and a blanket, just not good enough.
The hotel has several restaurants, the main buffet restaurant, a Fish and a Greek restaurant. The Buffet is the best, the choice is good and suitable for children. The staff are very friendly and efficient. All the restaurants have a evening dress code which is made quite clear, however many guests choice to ignore the rule and even smoked at the table, as it is open air it didn’t affect us, but the staff made no effort, so far as we could see, to ask guests to comply or stop smoking.
Breakfast is again a buffet and very good, if busy, so it worth getting up early before the 9am rush.
Pools and beach areas very clean, the sea beautiful and safe, sun beds and parasols free, water sports centre available with boat charter, ski boats, jet skis, canoes and tubes, well run and great fun.
The general management is poor, whilst we stayed there was a group of young children (6-13ish) left to run riot even climbing on bungalow apartment roofs on 3 consecutive evenings. The management cannot be held responsible for bad parents but it does have a duty of care to keep all guests safe.
We were given 2 vouchers worth £50 each to use at the spa, however when we tried to book a treatment the reception staff directed us to the Spa, we looked but never found it, finaly giving up as nothing is signed.
Advice on excursions was poor with advice like "just book it yourself in the town" when we asked about trips to nearby Spinalonga Island, which was easy. However we were sold a day trip into the heart of Crete, which sounded great but turned out to be totally unsuitable for an 8 year old, so bad was it that we bailed out and got a taxi back to the hotel.
Would we stay again? Probably not.

Room Tip: Descriptions of the rooms and bungalows are very confusing, with different direction sea views etc. bungalows are not and definition of private is lose.
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank mike s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementCrete, General Manager at Elounda Bay Palace, responded to this reviewResponded September 5, 2013

Thank you for your review on the Trip Advisor website. We regret that you did not advise us in resort of your disappointment with your accommodation. We always try to make our guests as comfortable as possible when on holiday with us. We would be happy to assist you with alternative accommodation had we known that this was an issue. It is the aim of all our staff to offer the best in Cretan hospitality and this is what the majority of our guests return for year after year. We hope to have the opportunity of welcoming you again to the Elounda Bay Palace again for a future holiday.

Kind regards,

Manolis Rassoulis
General Manager

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