Date of stay August for two nights, my profile 2 adults 1 child, direct booking no tour operator, charged full price at season pick rate. One last thing before to start, this is not my impressions but my feedback as I do have 31 years of experience in hospitality industry only in PALACES around the World, including World Award winners resorts an city Hotels. Let's make it clear it was not my first choice a my first choice was declined as I have a child and some properties in Elounda do not accept animals and Children!!! And finally my first trip in Creete was in 1985, including running a business on the Island for 2 years. so let's go, and I hope that as a real Palace there is an office where people get the Tripadvisor alerts and channel them to the head office. Booking was made specifying room with King size bed, Breakfast. Have you ever see a Palace where you park 5 minutes walking dragging your luggage as at the time you need the buggy there is no more buggy as informed by a kind of gate keeper, therefore after dragging the luggage for 3 persons i reached a basement from where i did manage to find the reception, once there i was informed that as I was early 0700 PM !!!! for check in I will have to wait until 0800 PM to get the room, in this case what a Palace does?? they invite you to refresh and offer you the possibilty to have food and drinks and relax, NO NO not in Elounda Bay palace, they give you a map of Elounda. just a small chapter in regard to reception team!! generally in a Palace the people speaks a language that the client understand when they talk about them with their colleagues (half asleep) NO NO not in Elounda Bay palace, the staff speaks only Greek to make sure that you do not undersant or to make you feel that you are inferior because you do not understand the language of the Olympians, as I do have a good knowledge of the country I took my family to the taverna of my old good friend in Plaka and came back at 1100 PM to be guided to a room (if you go please enjoy the elevator of the Palace the last one that i saw like this was in 1985 in Akti Zeus, near Heraklion and more recently in Eurodisney and there it is called Hollywood tower and is an entertaInmement , then the door open to discover 3 single beds!!! hahahaha of course i asked for king bed!!!, however there was amenities, just one thing concernig amnenity generally a Palace who offer white wine present it in Ice not at room temperature, and generally after 48 hours remove the fruits in a simple operation call turndown, anyway after trying to extract myself from the bathroom, it is finally time to seat after a long trip on the balcony, and enjoy Anemos (The wind) as generally at this period the soft meltem cross the island, but NO NO not in Elounda bay Palace , as suddenlly from distance you can hear a kind of scream that you identify to be the singer of the PALACE and you can imagine easily that she is trying to entertaIn late night clients who have enjoyed too much the Ambrosia and all inclusive local wine at the buffet, however when you do not drink and try to relax the scream of this poor performer does not allow you to do so, then as it is enough for the day. you decide to go to bed, as the temperature is a bit hot you decide to put the AC, and honestly I have never seen such technology like AC coming from under the TV in a Palace !!!!! after a good night sleep come the time of breakfast!!!!! i will not go in this in details but obvioulsy the buffet of the night before is recycled, and in case you have any allergy there is no signs on the buffet to warn you (we have no allergies), there is a healthy corner with two smoothies premaid as you need to recycle the fruits of the amenities !!!! and of course like the white wine they are kept at room temperature to make sure that process of fermentation will start. Finally it is time to enjoy the pool, as in any Palace you do look for the towel cabana, however i was simply told to look for the pool staff to get a towel, after running around the pool finally I do find a guy and ask him for towels answer was quite straight forward No more towels out of stock !!!! Out of stock of pool towels like in any Palace in the world, and like in any Palace the pool staff ask me if he can help !!! NO NO not in Elounda Bay palace, he simply walked away ,of course like any Palace the pool water is clear and so soft! NO NO not in Elounda Bay palace, there is so much salt that the swim turns to be a bleach burning the eyes as if you would be in a demonstration where tear gas have been shot. And it is finally after 9 days while i was talking my child to visit Phaestos ruins that I understood the signification of Palace and assume that the rating of Elounda Bay palace is dated from Minoan age, and yes in this case Elounda Bay is a Palace, I only hope one thing and it's that the Management will not invite me to come back as a compensation recovery !!! And by the way i also had the great pleasure to carry my lugage to the car when leaving but with the smile of the person who knows that finally it is over
So if you have to choose to stay a while in a Palace choose Phaestos it is only 6 euro.
Elounda Bay palace fell in all compartments but the award goes to the Reception team as i think that I never seen such a level of lack of consideration for the client.
Forgot to mention the most bizarre, was to wake up at 0730 AM to find on the door the doorknob mentioining "we came to do your room, but Do not disturb was on!!!" considering that i went to bed at 1130 PM and woke up at 0700 PM does it mean that the rooms are cleaned during the night YES of course like in any Palace across the World, but in this case why the room was not yet ready at 0700 PM when I checked in???
Thank You Elounda Bay Palace for this great experience and NO you are not a Palace barely a 3 stars hotel in a French region, i remember that a few years ago looking for a place to stay late at night i asked to one Cretan Hotelier in a boutique lodge in Sitia how many stars he had, he took me outside, pointed the sky and told me "Look I have all the stars" , since that day i visit this place every year, the smile is always there, the welcome is always there and the rate is 85 Euro per night, but there is no singer, no hot white wine, no salty pool no rude staff, no fermented smoothies. Just one question why do you charge the price of a major city or resort top hotel per night ???? To finish please note that the hairs and hair in the batchroom were not the one of my family and not even mine so i left them maybe the owner of these hairs will come back
I only hope one thing and it's that the Hotel does not hav a recovery policy and would offer me to come back for a new stay
Next stay in Elounda will be either Blue Palace, or Domes of Elounda, for more unexpected Palace experience as there is no room in Phaestos Palace the only real palace in Creete with Knossos, but Knossos I do not like the colour of the wall painting Sir Evans has not used the best colors
And let's make it clear I do not complaint I just give a feedback
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- Also Known As:
- Elounda Bay Palace Hotel Elounda
- Bay Palace Hotel Elounda
- Elounda Bay Palace Crete