We visited here two years ago and had the most amazing stay, hence the reason for returning. However we were sorely disappointed. That is not to say we did not enjoy the stay as we did and there are still many positives of the hotel. Firstly the hotel staff are truly delightful and nothing is too much trouble for any of them from the cleaners to the waiting staff. In addition one must particularly commend the fish restaurant which under George's management was wonderful. In addition the hotel is well situated near to Elounda and set in lovely grounds. However the thing that had changed and also marred our enjoyment was the German takeover by Robinsons. The one positive to come out of the takeover is the choice on half board whether to have lunch or dinner in the hotel, the positives unfortunately stop there. Unless you are a German robsinsons guest you are forced to feel quite excluded from the hotel as most of the guests are Robinsons.The manager claims that people wanted more stuff on in the evening, but this is nothing but a poor excuse because all the evening entertainment is in German so impossible to take advantage of. In addition the on the surface positive introduction of the sports classes is again marred by the fact they are only in German. The Robinsons guests are given preferential treatment in many ways, most obviously through the entertainment where the German football games were put on a big screen but the England ones moved away from the centre of the hotel to a small side room. At meal times you cannot escape the Robinson staff. Unfortuantely the quality of food has seen a small decrease in quality, in particular the quality of the meat. One obvious change is the drop in quality of service in the restaurant. This is not due to the hotel staff as there seems to have been a reduction of hotel waiting staff, who are simply replaced by Robsinsons. This means our plates were often not cleared away for long periods of time, hardly helpful when its a buffet. Another problem with Robinsons is that the hotel has now become the definition of "taccy". When melon and fruit is offered round the pool (a pool now filled with volleyball most of the time), it is served by someone dressed as little red riding hood. They are often accompanied by the robinsons singing and dancing in ridiculous outfits, hardly fitting for what is "meant" to be a 5* hotel. In addition during meal times the Robinsons dress up as mermaids and lie around on the counters, hardly luxury hotel material. The introduction of Robinsons is a true shame and regret to say that as a consequence we will not be returning. To anyone considering this then I would advise you to look at another hotel that has not prostituted itself out to Robinsons. Now a 5* hotel that despite the efforts of the hotel staff appears to be nothing better than a taccy motel.
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- Also Known As:
- Elounda Bay Palace Hotel Elounda
- Bay Palace Hotel Elounda
- Elounda Bay Palace Crete