This hotel is absolutely beautiful and the staff are wonderful. We had a problem with what the travel company had said the holiday included and arrived to find out it did not. The Customer services manager, Maria, sorted it out with the Manager and there is no doubt that the Hotel "took the hit" to ensure that our holiday went smoothly. I was hugely impressed with this as I was with Maria; she is a real asset to the Hotel. Quiet, warm, dignified and professional.
The only down side was the unbelievable price of the wine. I had read this before I left on other Tripadvisor reviews but gosh even then I was not prepared. Everyone we spoke to expressed discontent, some quite loudly, with the prices. It did not benefit the hotel as it led to an ill will and indeed people would just not buy it. They had water instead ... at 7E a bottle! The management really ought to reconsider this as I know that some guests were so unhappy that they said they would not return or recommend the hotel. Apart from this, the place and the manager and his staff were a joy and I thank them for their effort and generosity in sorting out our difficulties.
- Official Description (provided by the hotel):
- The only golf-and-spa resort on Crete is a whole world on its own, with the "World's Best Spa" according to the Sunday Times' "Travel" magazine 2007. Rooms and suites all have panoramic views of the bay of Elounda over the green expanse of the golf course's 9 holes. Children are particularly well catered for, with a dedicated facility offering indoor and outdoor play areas, a lawn-laid olive-grove, a water-park and a sports field. ... more less
- Reservation Options:
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- Also Known As:
- Porto Elounda Deluxe Hotel Elounda
- Porto Elounda Golf & Spa Resort Crete