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“The Grand Old Duke York”

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Sensimar Elounda Village Resort & Spa by Aquila
Ranked #6 of 37 Hotels in Elounda
Certificate of Excellence
St. Thegonnec france
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“The Grand Old Duke York”
4 of 5 bubbles Reviewed August 4, 2013

We booked this hotel through a French company and everything that the brochure told us was true.Also we looked at previous trip advisor comments and found that in most cases the comments are fair. YES it is built on a cliff/ hill so there are steps to the beach and beach bar but you can work your way round alot of these if you explore the hotel properly.
Now on arrival we found the reception very helpful and didn't waste anytime in getting to our room and this was by buggy. The reception throughout the stay were always on form and in particular when my wife enquired about a trip to the Island Of Santorini, the guy spent about and hour and half with my wife getting the best prices tiring up bus / ferry times and sorting out a hotel for us to stay in,all this while looking after other guests at the same time.
The room was sea view,albeit through a plan tree at times.Clean and of normal standard for me 4 * not 5 * but that is my opinion.
The restaurants ( main ) where breakfast , lunch and evening are served and normally well staffed.Only once in the two weeks did we see a queue for seating seating the evening meal.
There are also two Al' A Carte restaurants which you have too book a table, the one with just a garden view we found to have a poorer standard of service while the sea view ( Mirabello ) restaurant was excelled .
The beach is small very small.The beach bar is a beach bar. The swimming pools ( in Thompsons) words state there are 3 interlinked ) well yes the top pool is large and gives a infinity view on to a much smaller second pool large enough fir two people too use,this then links onto the third which is even smaller and collects all the debris from the other two pools .This is cleaned every day.
There is also an outside Jacuzzi which was meant to work from 9 to 6 however I found one three or four occasions that the water had lost its level and you could not use it.
Overall I had a good holiday here and if the hotel had a bigger beach I would go back.
Know the reason for the title of this review, Are room number was 654 which was half way up or was that half way down, so if you know the nursery rhyme you get the picture.

Room Tip: Just remember that this hotel is in the east of crete so you will only get a sunrise in the morning...
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  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
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Thank manutdone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 3, 2013 via mobile

Just returned from 7 days fantastic holiday. Accommodation superb, staff extremely helpful, food was varied, delicious and very good selection at every meal. The beach was small, but plenty of sun beds - excellent policy on no reserving is enforced - and there was plenty of room for swimming off the beach, from the jetty or in the swimming pools. The gardens were beautiful and the resort never felt crowded. Went on the Spinalonga tour and it was worth every penny; the Blue Train tour up the mountains from Elounda was also very good value. Cocktails were not cheap, but wine and beer similar to what we pay at home and fridge in the room meant we could take wine bought back to our room if we didn't drink it all at dinner. We had a marvellous time and even the promised queuing at the airport on the way home did not materialise. The Thompson reps were trying to sell us £40 speedy boarding and a private lounge, but don't be fooled as the Airport is efficient, clean and
perfectly fine. We ordered a packed meal from the hotel for the plane journey, so even avoided the rip off junk they serve In Flight. We would certainly go back to this hotel and recommend it to all couples who want quality and to avoid screaming children and parents ruining their holiday.

Stayed July 2013, traveled as a couple
Helpful?
4 Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selva
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

We stayed at this hotel during peak season and although worried about other reviews for the lack of sun beds we never had the problem of being without furthermore even if the hotel was at full capacity you would never get the feeling of there being too many people on the contrary it always felt calm and very peaceful place to fully relax and recharge. Overall we can only agree with the other reviews about what a fantastic place this hotel is. From the stunning setting to the amazing staff always willing to help and nothing too much of a trouble, they really went the extra mile to make our hoilday special. I would highly recommend this hotel to anyone.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Inghy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
181 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

Just returned from another wonderful week here all inclusive. This is the only time we have gone on holiday to the same place. We usually think its a bit boring to keep going back to the same place but we loved it that much we did just that! Staff pretty much the same as last year, all still keen, happy, polite, just great! Can't recommend it highly enough.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SARobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emirate of Dubai, United Arab Emirates
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

We booked this hotel through Thomson holidays and upgraded to a superior seaview room with the premium all inclusive. I would definitely recommend doing all inclusive if you can as it works out cheaper in the long run than paying as you go along. The hotel is adults only, which suited us perfectly and it is very quiet and relaxing as a result.
We were in room 453 which was stunning, as was the amazing sea view from the good sized verandah. We did consider upgrading further to a swim up room with provate sunbeds on the verandah but from what we could see their verandahs spent a significant part of the day in the shade so decided not to bother. Our room was very generously proportioned, beatifully decorated and spotlessly clean (a standard maintained throughout out 2 week stay by our very thorough cleaning lady). There was a bottle of champaagne on ice waiting for us when we arrived in our room along with a welcome bottle of wine, pastries and a fruit bowl which was topped up throughout our stay. The bed was huge and very comfortable and they offer a choice of pillows, although we just stuck with the ones that were there on arrival. There is a free minibar which is restocked daily with water, a selection of soft drinks and fruit juice and beer which is a lovely touch. There is an excellent air conditioning system which is not too noisy and can be set to your personal preferences.
The bathroom and dressing area can be shut off from the bedroom area with a sliding wall/screen. It contains generous wardrobe and storage space with, unusually for hotels, an abundance of hangers. There is also a programmable safe in teh wardrobe area. The "bathroom" is really a wet room with a bath and huge double shower area all enclosed by a glass screen wall. There is a choice of shower type with the standard shower head and a fabulous huge rainfall showerhead and there was always plenty of hot water. There is an area with twin sinks and a generous selection of complimentary toiletries, again restocked throughout the stay and a decent hairdryer in this area.

Although we had booked AI we did intend to eat out some nights but only actually did so once due to the variety of food available at the hotel. There are two a la carte restaurants, Mirabello and Symposium which you can book in advance, in addition to a buffet style restaurant. With premium AI you can eat luch and dinner in both a la cartes as much as you want, although you do have to book for dinner at least 24 hours in advance. Each restaurant also has themed nights - my advice would be to book any of these you want to attend for the week ahead in the first couple of days as the themed nights do get booked up quickly. If you are on AI all these themed nights are included except the lobster night for which there is an additional charge but with 7 courses it was definitely worth it.
The setting of Mirabello is simply stunning and by far the most beautiful and romantic setting for a restaurant I have ever seen. It is in a covered terrace set into the mountainside overlooking the beautiful Mirabello bay and unless it is chilly/breezy (when a screen is drawn down) the view is open air and unobstructed across the bay and the sunsets are simply amazing.
The food in both a la carte restaurants was excellent, freshly prepared, beautifully presented and absolutely delicious. Not everything is included in AI but what is is clearly marked and there is plenty choice available within the AI sections. Service in both restaurants was excellent and could not be faulted. There is also plenty choice in the buffet restaurant and I would challenge anyone to not find something they would like. We mainly ate there at breakfast and there is a huge choice of both hot and cold dishes covering all tastes. The regular additions of little treats such as champagne to make bucks fizz/mimosa with smoked salmon to add to the scrambled eggs was a lovely touch.
There are two bars, the beach bar and the more formal lobby bar, both with bar and table service and offering a wide variety of drinks, including tea and coffee if required. The beach bar will also provide drinks in takeaway format to take to the pool/beach during the day. The dress code in teh lobby bar is maintained and it is very classy in the evening and a definite excuse to dress up. There is live entertainment each night, both with resident singers and visiting acts which were of a very high standard. The resident singers changed whilst we were there and whilst both were good the second ones (from Wales) were fantastic and really engaged with the audience. The entertainment staff also work hard to put on events both during the day (aerobics/yoga/pilates/cookery and language lessons etc) and in the evening with music quizzes etc. We were also invited to a management cocktail evening, with champagne and other drinks served, which was a nice touch.
There is a choice of sea water pools throughout the resort, in addition to a lovely small beach area with plenty of sunbeds both there and around the pools and in the grounds. The staff are quite strict about guests not reserving beds early in the morning and then leaving them unattended and actually remove towels from beds that have been left very early, which was very refreshing. We never had any problem finding beds at any time of the day. There is also an excellent dive/watersports centre at the beach with a wide variety of activities to try.
In terms of service I have absolutely nothing but praise for all the staff who went out of their way to make sure all guests ahd a memorable stay. I feel a little guilty about mentioning specific names as everyone was lovely but there were a few that stood out for us including Marilena in Mirabello, Camille and Zio in the beach bar, Vanghellis (sorry abut the spelling) and Manolo in the lobby bar and Maria the guest relations manager. Thank you to them all for helping to make out holiday so wonderful.
I visited the spa centre, which also has a gym and indoor pool. The gym is small but well equipped with a treadmill, two types of exercise bikes a variety of weights/resistance machines and free weights. be warned though, even with the air con on it is very hot in the gym as it has a glass wall which the sun seemed to shine though no matter what time I was there. I also ahd spa treatments and chose a package with full body massage and a facila and was very impressed with both treatments. They arent cheap but are in line with spas in other hotels I have stayed in and in salons in the UK and they offer discounts if you make a booking within 3 days of arrival (only making the booking in that timescale and not necessarily the actual appointment).
Ok - so I have mentioned all the great things so I suppose I should go on to anything which could be improved. I can't really say negatives as they were only minor things but are worth mentioning.
The hotel is set into quite a steep mountainside and the walkways can be quite steep in places and there are a significant number of steep steps so anyone with limited mobility may struggle here. Also the hotel is a way outside Elounda itself and whilst you could walk (about 30 minutes) it is along a single track, very busy and quite hilly road with no footpaths and is not an easy or very pleasant walk. You certainly wouldnt want to walk back at night as there is limited lighting. However there is a good bus service during the day and taxis are also plentiful and very cheap (7 euros to Elounda).
Drinks are quite pricey if you arent on AI and your bill would soon mount up. My main quibble though abut drinks was that there were drinks of the same price, some of which were included in AI and others not. Surely if they are the same price it shouldnt matter which you had? I can understand that premium drinks eg 12 year old scotch would be extra but could not understand the logic of having a number of drinks at the same price only some of which were AI. For example there was a list of about a dozen cocktails, all at 6 euros 90 but only 3 or 4 included in AI. Whilst there was choice in the AI options I think that rectifying this small anomaly would make a big difference to guests.
However, as I said these "negatives" really were minor and overall I though this hotel was absolutely fabulous and I would have no hesitation in recommending it to anyone or in returning again in the future.
Finally a thank you to Kelly and Luke, the Thompsons rep who were very helpful and knowledgable and Diana, the Thompsons entertainment rep. They all worked really hard to make sure their guests had a great time.

Room Tip: The superior sea view rooms are definitely worth the extra but as all rooms face the sea which is fa...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Daftbatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 1, 2013

We arrived on a late flight into herilikon airport, a little jaded having had the delights of British yoofs sitting in the row in front of us, drinking and shouting expletives... The bus journey to the hotel seemed to take an age and probably took the best part of two hours.

On arrival to our hotel, we were met with customary fizz and a golf buggy transported us and baggage to our sea view room. The room was lovely and we were pleased to receive a welcome platter of cold meats and cheeses. On day one, we were a little disappointed to find the sea view was very well hidden behind a tree. We decided to mention this to the hotel to see whether we could get a better view. The staff were warm, friendly and very accommodating and moved us into a superior bungalow with a wonderful view over the sea and of the bay. We were absolutely delighted!

The hotel couldn't do enough for us throughout our stay, nothing was too much trouble and we believe its because we asked in the right way and with a smile. We enjoyed spa treatments - not cheap, but hey we were on holiday!! We loved the restaurants - and the food was of a good standard. We didn't expect Michelin star cooking, but it was good.

In terms of room for improvement, we were disappointed that when eating outside that there were people smoking and this was a real shame as it was so lovely to eat out and enjoy the view. Given that the hotel has mainly English/ French and Germans staying, we would recommend that a ban on smoking is introduced in the main restaurant at least.

The weather was really great and temperatures reached 38 degrees. We were grateful for the breeze but you do need to be careful where you sit as the breezes make it bare able!!

We have both stayed all over the world in numerous hotels and - ( and possibly a great room helps!) believe this was a lovely resort and worthy of the good reviews to date.


Would recommend a trip to the canavi restaurant over the bay towards Elounda

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank UkBronte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed August 1, 2013

My boyfriend and I booked through Thomson and spent 11 nights at the STUNNING Aquila Elounda Village, between 14-26 July 2013. We had booked a bungalow, sea view room and that is exactly what we got. We were stunned by the size of the room and the view was absolutely breath-taking. It was beautifully decorated and furnished in cool green and contained everything you need in a hotel room. The bed was large, extremely comfortable and there was a good choice of pillows to suit everyone’s needs. The bathroom, which contained a large walk in wet room/shower, together with a bath and double sinks could be separated off from the main bedroom by a sliding panel if required. There was also a great deal of storage for your clothes, a decent hairdryer and plenty of mirrors, including a full length one in the bedroom. The air conditioning was exceptionally quiet and could be set between 16-18 degrees and on a low or high setting. We used the low setting at night and it kept the room lovely and cool. Bedroom score 10/10.

We upgraded to All Inclusive prior to going on holiday (this works out cheaper than doing it through the hotel). We would recommend this as it offers excellent value for money and more than enough choice. The items included on the All Inclusive package are easily identified by a house symbol. We dined in both Al a Carte restaurants, the buffet restaurant and the beach bar and the food in all of them was beautiful. Make sure you have an evening meal in the Mirabello restaurant and go early enough to enjoy the view before the sun sets. We were in there one night and I turned to my boyfriend and said I thought I had died and gone to heaven, the ambience and view was to die for. Make sure you book in early for the theme nights because they do fill up quickly. This is the first holiday where we didn’t venture out in the evening, but because there are so many different places to sit and eat/drink, you can have a change of scenery whenever you wish. Food/restaurant score 10/10.

The choice of places to sunbathe and swim are plentiful and it made a nice change being able to sunbathe in a different area each day. The pools are a nice temperature, just great for cooling off – they are salt water, but remember this is an ecologically friendly hotel, so they wouldn’t dream of putting chlorine in the water (absolutely fine by us). The little bay is beautiful with crystal clear water and the beach, although fairly small, is absolutely adequate. A word of warning though when you venture into the sea, you might get nipped by the little fish with black stripes on their heads. It isn’t painful though, just a bit of a shock at first. However, if you keep moving, they do tend to avoid you. Don’t let this put you off though, as I only got nipped once, although they did take a liking to my boyfriend. Taking into consideration we were there in the height of season, not once did we have any trouble getting a sunbed, no matter what time we tried. We think that those people who complain about this are obviously the type that have to lie in the same place day in day out and need to get a life and have a change of scenery. When you are stopping in such a magnificent place, enjoy all it has to offer. There is only one small thing we think the hotel could improve on and that was the beach towel system. The first week of our holiday, we used the same towel every day and they could have done with changing because they do get a little crusty from the saltwater. It is difficult to get fresh towels from the allocated spot every day, although we did witness some selfish holiday makers taking four at a time. We feel this could be easily rectified if housekeeping put fresh beach towels in your room every day, which would cause them less work and then your used ones could be left in an allocated spot at the end of the day. It certainly isn’t worth getting upset over though, we just spoke to Luke the Thomson rep, who arranged for fresh towels to be delivered to our room. Score for swimming pools, beach, sea and sunloungers 10/10.

Other things to mention:

The bus from main Reception runs fairly regularly throughout the day in July and August (high season) and is reasonably priced. The exception to this is weekends, when you will have to walk up to the main road. Yes, you have to walk up a fairly steep hill, but unless you are majorly unfit, it is quite manageable and allows you to burn off a few calories. We did walk back from Elounda one day, but unfortunately took the main road and it ended up taking us 1 hour and 20 minutes, so make sure you take the road marked no entry just outside of Elounda if you planning on walking back.

Trips we did:

Spinalonga (through Thomson) – we would recommend the 29 euro trip where you have to make your own way into Elounda, as you do get an excellent guided tour of the island and the boat trip afterwards was very nice, but we agree with others, the secluded beach was extremely crowded. It is worth it though to see the crystal clear water and to sample the scrummy dinosaur sized barbecued pork chop lunch.

The Fun/Happy Train (through a local tour operator located at Elounda harbour) – we did the 3 hour trip on the little blue train at a cost of 15 euros each. This takes you high up into the hills to a remote Cretan village. The guide was very knowledgeable and tells you some interesting facts about Cretan customs and the surrounding area of Elounda and Plaka.

4x4 trip (through Thomson) – although you may think this trip is expensive at 79 euros per person, it really was worth every penny and is a definite must do. We left the hotel at 9.30 am and returned at 5.45 pm. Our English guide Gary was so knowledgeable and witty and had us laughing for the entire day. Don’t be afraid to do this trip if you have issues with your back/neck, I do, and found it absolutely fine. You get the opportunity to move around in the jeep and the majority of the journey is on tarmac roads anyway. Wear some sensible footwear though, especially if you want to do the trek up to the cave.

We also got the bus to Plaka one day, which is a beautiful little place with some lovely tavernas and delightful shops – especially the green shop which sells some gorgeous jewellery, clothes etc. We also ventured into Agios Nikolaos, but didn’t really explore it as fully as we should have.

PAUSE FOR THOUGHT:

We read many reviews where people complain about the tiniest of things and tend to criticise certain members of staff at hotels. We would just like to say that we wish those people would just stop and think how fortunate they are to be able to afford to go on holiday and stay in a 5 star establishment. The staff are not there to bend over backwards, they are there to ensure your holiday is stress free and as pleasurable as possible. We appreciate these staff have chosen to work in a customer service industry, but remember they do have the odd off day like us all, but many of them will NEVER be able to afford to have a luxury holiday where people wait on you hand and foot. The staff at the Aquila are lovely and not once did we encounter any rudeness or off-handedness. They were extremely pleasant and enjoyed banter like we all do, so to those people who moan about the stupidest of things, give them a break and think how fortunate you are to be able to afford to go on holiday to other countries and stay in quality hotels.

A final mention goes to Kelly and Luke the Thomson reps at the Aquila. They were friendly and helpful and are a credit to the travel industry.

Would we return: ABSOLUTELY.

Room Tip: Remember the rooms are allocated by the hotel before you go on holiday, but we would suggest you pay...
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  • Stayed July 2013, traveled as a couple
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Watty34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sensimar Elounda Village Resort & Spa by Aquila

Property: Sensimar Elounda Village Resort & Spa by Aquila
Address: Elounda, Crete 72053, Greece
Location: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Elounda
#3 Spa Hotel in Elounda
#3 Top resorts Hotel in Elounda
#3 Luxury Hotel in Elounda
#4 On the Beach Hotel in Elounda
#14 Family Hotel in Elounda
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sensimar Elounda Village Resort & Spa by Aquila 5*
Number of rooms: 235
Official Description (provided by the hotel):
The Aquila Elounda Village ELOUNDA in Elounda, an exclusive couples and adults only Hotel, for those who seek privacy as long as luxury, set amongst beautiful gardens and magnificent view of the Mirabello bay. A heavenly paradise overlooking the pristine Mirabello bay, the Elounda Village resort, offers romantic getaways and superb accommodation suitable for couples in a genuinely stone built style. Elegant bungalows, suites and maisonettes mostly facing the glistening blue waters of the bay provide a complete seclusion and exclusivity. The resort is located on the eastern coastline of the island, 3km from the fishing village of Elounda, 7km from the cosmopolitan town of Agios Nikolaos and 65km from Heraklion city. ... more   less 
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Also Known As:
Aquila Hotel Elounda
Sensimar Elounda Village Resort & Spa By Aquila Crete

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