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“Very good hotel in stunning Elounda!” 4 of 5 bubbles
Review of Sensimar Elounda Village Resort & Spa by Aquila

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Sensimar Elounda Village Resort & Spa by Aquila
Ranked #7 of 36 Hotels in Elounda
Certificate of Excellence
Caversham, Reading
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Very good hotel in stunning Elounda!”
4 of 5 bubbles Reviewed June 16, 2012

My wife and I have just spent 2 weeks at the Elounda Village and we were very happy with the experience, albeit a couple of issues. 

This was our second visit to the beautiful village of Elounda and would come back again and again. Unspoilt beauty around the harbour with jaw dropping views of the coastline and Spinalonga. It is a 35 minute walk to Elounda from the hotel but be warned, if you struggle with hills - this is not the place for you. The drinks in the hotel are expensive, nearly 6 euros for a pint of Mythos and cocktails nearly 10 euro a go.

The hotel is very clean and rooms are of a good standard. Some sockets are loose and the TV is a bit ropey, but apart from that, very good. The staff all seemed pleasant and had no sign of this bottle-blonde dragon as I have read in previous reviews. Service is very good but wouldn't rate it as 5 star. All seems very rushed. The odd chipped drinking glass in restaurant etc.

There are many central Europeans and granted, some British in the hotel who feel that they have the ignorant right to leave their towels on the sunbeds to claim the best positions, even though you are clearly told that this is not allowed. Everyone knows this is a common trait by such a rude and obnoxious race but I was very surprised to see a few Brits following suit. With woefully limited sunbed space at the Aquila, it is even more annoying than usual. 

The fabulous beach host/barman, Kostos, had to square up to a gaggle of uncouth idiots moaning that they should be allowed to leave their towels on sunbeds before going for breakfast. Kostos took a lot of heat from these prats but I'm glad to say he dealt with it impeccably and management should continue to enforce the 'we will ditch your towels in the sea if you dare reserve sunbeds at 7am' policy. Thank you Kostos for making our time by the sea so wonderful. You patrol the area perfectly and should be rewarded.

The food is superb in the hotel but please ensure that you sample Elounda's gorgeous tavernas. Three of the best restaurants we have ever been to are situated by the harbour; Ferryman's, Lotus Eaters and Okeanis - brilliant, traditional Greek food that needs to be sampled to be believed and the service in the tavernas are impeccable.

The Thomson reps all seemed very pleasant, noticed a few negative reviews made about Sam in previous posts but we found her very nice. People who slate reps so viciously on TripAdvisor clearly haven't the balls to discuss their gripes face to face. A shame, really.

In summary, a very good hotel and we have enjoyed our stay, however we would not come again but would definitely return to Elounda for a third time! 

  • Stayed June 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Craig_Robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,718 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (499)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Manchester, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 16, 2012

We travelled to Elounda Village in May 2012, we had booked a private taxi transfer which was expensive but good, we were treated to a glass of champagne at checkin and shown to our room by the reception Manager who explained the features of the room and air con controls ect and a brief explaination about the Hotel, the view from the room was wonderful, we just started to unpack and a knock at the door reveled a young lady with a bottle of champagne in an ice bucket compliments of the Hotel, Great start to the holiday.

The Place was spotless, the staff excellent, the food very good but we needed a change after a week and went into the village a few times on our second week.

The Hotel sits on a hillside and its steps everywhere, down to dinner, down to beach, up and down to everywhere, We were ok but anyone a bit shakey on their pins should seriously consider another hotel.

Elounda was beautiful and we didn't want to leave, we will definately return.

we would like to say thanks to the Reps from Thomson, excellent, The staff at the hotel especially Vangelis in the main Bar and Marie in the dining room they looked after us superbly

Room Tip: Pay for superior sea view, its worth it
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Geoff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed June 16, 2012

Just arrived back after staying in this hotel for a week over half term. We chose this part of the island as I had read the book by Victoria Hisop 'The Island' and was desperate to go to Spinalonga. We were lucky enough to have one of the upgraded rooms with swim up infinity pool at the back of the resort which was FANTASTIC but I did not hear anyone complain about their rooms. The staff could not have been more friendly and helpful. Although the Thomson reps said that sunbeds could not be reserved people still put towels out and sometimes it was difficult to get beds unless you got up early. I hate this when you are on holiday. We felt the beach bar needed more choice for lunchtime menu but you could also get food in the a la carte resturant and the main buffet resturant.It was a good 45 minute walk into Elounda and a courtesy bus would have been nice. Would certainly go back again and loved the adult only!

Stayed June 2012, traveled as a couple
Helpful?
1 Thank Malliblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed June 15, 2012

Just returned from glorious, hot Crete. Unfortunately was disappointed with the hotel complex. I did not feel it was worthy of 5*. The main reason was room standard and food quality. The hotel complex did not have the wow factor i would expect. The gardens was lovely, but at times not enough sunbeds. Also people need to be aware that there is a VERY STEEP hill to get in and out of complex, anyone with walking problems will have trouble. On a positive the staff in the pool bar were great. Would certainly go back to Crete, but sorry Elounda would not go back to you.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank debsleather1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed June 15, 2012

Situated on a steep hill and spread out over about 20 acres, this is a lovely place to stay, kept in pristine condition and manned by delightful, friendly and efficient staff. Bungalow rooms are in terraces but cleverly designed to maximise privacy and minimise noise. As a 'couples' hotel, it's child-freed, so in the main is pretty quiet with guests keeping themselves to themselves. Rooms are comfortable and clean. Food is varied and generous. Wine is ordinary and expensive (~20 Euros/bottle). Nearest mini market is 15 minutes' walk. There is an epidemic of sun bed 'reserving' which needs to be fixed. Difficult to get excited about Elounda itself, as it's a 3km walk or 8 Euros in a cab, to a bunch of bars and restaurants. The Thomson Spinalonga trip is OK but in retrospect I'd DIY and hire a guide as the boat/buffet/beach thing is a chore.

Room Tip: Some rooms on the east face an abandoned building site and are adjacent to some noisy/smelly utiliti...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank This_is_Nick_Ward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 15, 2012

Recently returned from 7 days at this gorgeous hotel. From the second we arrived, the staff could not have done more or been more friendly. Having had a late flight, we arrived close to midnight and were greeted by a charming manager and presented with a glass of champagne. We were shown to our room by another very helpful member of staff who told us about mealtimes and things like how to work the air conditioning - very useful when it's 30 degrees outside ! Room was immaculate and we had upgraded to a sea view which was absolutely breathtakiing and well worth the extra cost. Breakfast choice great, same with evening meal. All staff very efficient, communal areas immaculate. Really could not fault anything. Did hear another guest complaining about lack of choice at mealtimes but I really don't know where this complaint came from as there was a huge range of food on offer. Hot dishes, seafood, salads, the list goes on. We were truly very sad to be leaving and wised we'd been staying another 7 days!

Room Tip: We booked one of the bungalow rooms with sea view, with an extra request for a high floor. This was...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 14, 2012

we have just come back from this beautiful hotel and can not understand why people are saying bad things we could not fault it.
the Thomson reps were always on hand and found the welcome meeting which we normally never go to really intresting and informative, Sam Seem to know lots about the island with a passion i have never seen - i noticed someone said that she thinks Spinalonga is a donkey home, well that is very missleading as she tell you about the history of the island, venetian fortresses and refers to the book 'the island' never once did she say it was a donkey home, we hired a car and Sam infact gave us lots of tips on where to go, we also found Tom really chatting and friendly and even though he has not done the job long he seems to have picked it up well - i' sure Sam has something to do with this.
we also would like to menton that all staff in this hotel make you feel special, and the entertainment put on by Liz the events co was some of the best we have seem, its not in your face, they dont bug you when relaxing on a sunbed but there is always something to do, Suzie if you read this you have a lovely voice !!!
we can not fault this hotel - Well done Thomson for giving us a couples holiday that is relaxing - we will see you again soon.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sarah t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sensimar Elounda Village Resort & Spa by Aquila

Property: Sensimar Elounda Village Resort & Spa by Aquila
Address: Elounda, Crete 72053, Greece
Location: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Elounda
#3 Top resorts Hotel in Elounda
#4 Luxury Hotel in Elounda
#4 Spa Hotel in Elounda
#5 On the Beach Hotel in Elounda
#14 Family Hotel in Elounda
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sensimar Elounda Village Resort & Spa by Aquila 5*
Number of rooms: 235
Official Description (provided by the hotel):
The Aquila Elounda Village ELOUNDA in Elounda, an exclusive couples and adults only Hotel, for those who seek privacy as long as luxury, set amongst beautiful gardens and magnificent view of the Mirabello bay. A heavenly paradise overlooking the pristine Mirabello bay, the Elounda Village resort, offers romantic getaways and superb accommodation suitable for couples in a genuinely stone built style. Elegant bungalows, suites and maisonettes mostly facing the glistening blue waters of the bay provide a complete seclusion and exclusivity. The resort is located on the eastern coastline of the island, 3km from the fishing village of Elounda, 7km from the cosmopolitan town of Agios Nikolaos and 65km from Heraklion city. ... more   less 
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Also Known As:
Aquila Hotel Elounda
Sensimar Elounda Village Resort & Spa By Aquila Crete

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