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“Superb location, great value for money, friendly staff”
Review of Hotel Palazzo

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Hotel Palazzo
Ranked #54 of 110 Hotels in Chania Town
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Superb location, great value for money, friendly staff”
Reviewed September 14, 2011

Four of us chose this hotel on the basis of its superb location in the old town and being a period converted house. The staff, starting with the wonderful Anastasia, were friendly and helpful, sorting out taxis, laundry, restaurant recommendations etc. The rooms are of a reasonable size, charming and with comfortable beds. The outside street can get a bit noisy but no problem if you shut the windows and turn on the effective aircon. The showers worked well and the only criticism of the bathroom was that it was slightly airless. If we had to make one recommendation for improvement, it would be to serve fresh orange juice at breakfast.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
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new jersey
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 13, 2011

Palazzo met our expectations. The rooms are small, but very clean. The shower I barely fit in. Those are the only minuses but this is a value hotel with a great location, sorta of like being in the Plaka in Athens with everything within a 10 minute walk. The hotel is an old renovated home or mansion in those days along a beautiful narrow street. There is no piano bar as one reviewer claimed as being noisy. Anatasia and the other hosts were wonderful and spoke very good English. Breakfast was healthy and filling.My guess is there are about 15 rooms total so this will not have noisy corridors that a larger facility would have. Very charming.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank gambler1NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 17, 2011

We stayed here after looking on the website. We were given ground floor rooms that were very grim. No one told us that the windows had to be locked to operate the air conditioning with the result that we spent our first night tossing and turning in the August heat with noise from a piano bar going until 3am. No one on the the desk in the evening, so no one to help. Breakfast very nasty. Instead of fresh juice there was a powdered acidic drink and a hard roll. The girl on the desk was very unhelpful, though the older lady (owner?) was very nice. Unfortunately we only saw her our last morning. The rooms were nothing like those shown on the website with noisy, dilapidated refrigerators plonked in the middle of the room displacing the other furniture. My mother's room was tiny and very noisy. Ground floor rooms to be avoided at all costs! Compared to the other hotels we have stayed in in Greece, at similar prices, this was very unappealing. The exterior of the hotel is lovely and the location is perfect. It's just too bad the rooms and breakfast were such a let down!

Room Tip: Make sure you get an upstairs room!
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Pamela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, CA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 16, 2011

We stayed here for 3 nights and loved it. Our room overlooked the nicest part of Chania, a narrow street just back from the northwest corner of the harbor.

The breakfast was the best we had at a hotel while in Greece, and the staff was very friendly.

As stated to rooms overlook one of the narrow, primarily pedestrian streets of Chania. However, there is some scooter traffic, and a significant amount of activity in the evenings, so there is a bit of noise. But the rooms have air conditioning, which when turned on at night with the windows closed, allows for a very restful slumber.

Highly recommended!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JonMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, AR
Level Contributor
328 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed August 7, 2011

If you're looking for posh and plush, you won't find it here (and why would you want that anyway? You're on vacation - you don't need to be in your room except to sleep)!
But what you will find, are wonderful people, who bent over backwards to help us with whatever we needed. The rooms were astonishingly clean and our balcony overlooked Theotokopoulou Street! The rooftop lounging area provided spectacular views of the snow-capped mountains to the south and breathtaking views of the ocean to the north. For us, and for the $$, this hotel can NOT be beat.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Tracy-BO1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sidney
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2011

The location of the hotel is perfect. Very near to the old Venetian part of Chania and a few minutes walk away from the center of the town. The rooms were simple and very clean with lovely view to the Aegean sea.The breakfast was good .The staff was very friendly and helpful!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank anntor_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Breeze
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 27, 2011

It was located in a pedestrian walking area of Old Town in Chania. It was $75-$80 a night which was reasonable for the location. You parked your car a couple of blocks away at a public park (Free). You could walk the whole Old Town area and not need a car for anything. The hotel provided a deluxe continental breakfast and there were many restaurants outside the door for meals at reasonable prices. The room was nice large area and a sizable bathroom. Free WI-Fi in lobby. Ask for a room with a balcony as they seem to be larger and the balcony in the evening is to die for. Note: The 3 storied hotel has NO elevator and one must take their own luggage to the room, but the staff is very helpful and friendly. You will be given a key to the hotel as the staff leaves at 11 pm each night and if you are late returning, you must let yourself into the hotel. The old town area of Chania reminds one of Venice Italy as it was inhabited by the Venetians for a quiet awhile. The old town, surrounded by Harbor front, has many markets, restaurants and churches all within walking distance.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Pugg44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palazzo

Property: Hotel Palazzo
Address: 54 Theotokopoulou Street, Chania Town, Crete, Greece
Location: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Room Service
Hotel Style:
Ranked #54 of 110 Hotels in Chania Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palazzo 3*
Number of rooms: 11
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Also Known As:
Palazzo Hotel Chania
Hotel Palazzo Chania, Crete

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