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“Customer Service is Top Notch!”

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Casa Delfino Hotel & Spa
Ranked #3 of 111 Hotels in Chania Town
Certificate of Excellence
Reviewed August 1, 2012

The customer service here is out of this world! Casa Delfino has, without a doubt, some of the friendliest, most helpful and accomodating staff I've ever been around. It was really outstanding!

The room, #6, was large, had appeared to be fairly recently renovated. The main building has a very modern interior finish with glass and a slowly winding staircase. You can tell that the management has spent a great deal of money remodeling the interiors fairly recently. We didn't make use of it, but there was a really beautiful looking spa that you could use for treatments. Had we stayed longer, I might have booked something there.

Breakfast was incredible! They had such a spread! Around 10AM, the whole place was packed! But it runs from 7-11 (though the hours are definitely flexible for extention) and has lots of options, plus the staff made some folks special egg dishes.

Cannot recommend Casa Delfino highly enough. It was a real gem!

  • Stayed: July 2012, traveled on business
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1  Thank LynnieLou619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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553 - 559 of 869 reviews

Reviewed July 23, 2012

Everything we needed, the staff at Casa Delfino anticipated and met: a cab, excellent dinner suggestions, a kind word, breakfast before breakfast service and fold down service to name a few. Chania was our last stop, and thanks to everyone at Casa Delfino, it did not disappoint. In fact, Chania shined because our stay at the hotel was so pleasant.
The hotel is very well situated and close to all of the attractions in Chania. If you wish to explore Crete as we did, you can arrange to rent a car right at the front desk of the hotel (no need to bother with the local rental agencies) and set off on your adventure steps from the entrance. In one day, we made it most of the way to the Samaria Gorge and visited Fallasarna (spelling?) beach, a once in a lifetime beach. Casa Delfino really is the perfect place. When we return to Chania, we will stay there. We loved it!

Room Tip: We were in the presidential suite, I believe. It was very spacious and the bathroom was well appoint...
  • Stayed: July 2012, traveled as a couple
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1  Thank Emgd104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

As a special treat we booked Casa Delfino at the end of our holiday and it did not disappoint. Situated close to the old harbour it is accessed down a narrow street.The rooftop terrace which was furnace like during the day gives you great views of the many restaurants surrounding the old harbour. As soon as you walk in the staff make you feel welcome, mixing high standards of service with relaxed informality. Our split level suite was beautifully furnished, great jacuzzi bath and excellent shower and very comfortable beds, plus some very efficient air conditioning. Breakfast, served in the courtyard was wonderful. Highly recommended and very hard to beat on location as well as everything else.

  • Stayed: July 2012, traveled with family
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2  Thank Boo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

I visit the hotel very often and never change it !.The hotel is perfectly located in the old city of Chania and every room is an experience ! It has very comfortable, old fashioned and elegant rooms ! Need to try them all ! . They are all spacious and clean and make you feel relaxed . Even the bathroom amenities from "Apivita" are playing their role towards relaxation . Breakfast is served in the small yard in front, mostly home made.... and is delicious ! But the most serious detail that makes that hotel sparkling is Margarita .Margarita is the best host /hotel owner /proffesional that I have ever met. Her hospitality and professionalism is worth to be noted . She is the one that adds to the hotel stars ! Bravo

Stayed: June 2012, traveled on business
Thank Thanop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

Beside superb accommodation and outstanding style there's huge historical information just waiting to be discovered at every step. Casa Delfino is a place no one should miss while visiting Chania.

  • Stayed: June 2012, traveled with friends
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Thank CanningtonCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

There is little to add to previous reviewer comments, which justifiably rate this property so highly. We spent 6 nights in July at the hotel and had a wonderful stay. The rooms are excellent, the location great, breakfast enjoyable but perhaps the most outstanding feature for us was the staff. We deliberately chose to stay at smaller family type hotels on this trip and the reward was unquestionably the quality of service. No matter who was on duty, no request was too much trouble to attend to, from restaurant recommendations and reservations (don't miss the Well of the Turk!), to tour bookings, to travel directions and in our case the highlight was finding us a parking spot! Our hire car had been illegally parked by the agent on a busy Saturday evening, leaving us the task of finding the impossible parking spot in a largely pedestrian area. Not an issue - the front desk sent out a staff member on a scooter to find a spot, park in it and keep the spot until I arrived! I was then transferred back to the hotel on the back of the scooter - try that at a 5 star chain!

Small negatives? The breakfast area is small and can be a little crowded at breakfast. The wi-fi wasn't great upstairs. The lower floor rooms can be a bit noisy with passing foot traffic (but nothing like staying on the water!). Chania is a delight, this hotel one of its gems.

Room Tip: Whilst we had a family of 4 in the Presidential Suite, it wasn't ideal as there is only one bath...
  • Stayed: July 2012, traveled with family
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2  Thank tony_cleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2012

Casa Delfino, with 23 suites, is the par excellence boutique hotel. Overlooking the the Venetian port of Chania, it is close to everything.

Casa Delfino is beautifully decorated and the suites are spacious. comfortable, and afford guests every amenity including free Wi-Fi.

We were extremely impressed with the impeccable service throughout, with special mention to the complimentary breakfast buffet which consisted of fresh-squeezed orange juice and homemade delicacies, including home-baked breads and cakes.

Room Tip: Ask the very knowledgeable reception staff for advice and tips on restaurants and sightseeing. In a...
  • Stayed: July 2012, traveled as a couple
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5  Thank EANYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Delfino Hotel & Spa

Address: 9 Theofanous, Chania Town, Crete 731 31, Greece
Phone Number:
Location: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Business Hotel in Chania Town
#1 Romantic Hotel in Chania Town
#3 Luxury Hotel in Chania Town
#4 Family Hotel in Chania Town
Price Range: $154 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Casa Delfino Hotel & Spa 5*
Number of rooms: 24
Official Description (provided by the hotel):
Casa Delfino is a 17th-century Venetian palazzo that has remained in the same family for centuries. With just 24 rooms and suites, decorated with a mix of bespoke furniture and antiques, Casa Delfino is both intimate and exclusive. A pebbled courtyard of hand laid mosaics is a romantic oasis where guests can read, relax, or simply soak up the serene ambiance. ... more   less 
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Also Known As:
Casa Delfino Hotel Chania Town
Casa Delfino Hotel And Spa
Casa Delfino Hotel & Spa Chania, Crete

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