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Traveler rating
1,069
372
55
4
11
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All reviews great location old town covered market welcome drink central market business trip nice hotel pleasant stay breakfast buffet junior suite comfortable beds visit chania short walk venetian harbour samaria gorge valet crete
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12 - 17 of 1,511 reviews
Reviewed 4 weeks ago

Great experience thanks for the hospitality see you next time!!! The service was matched by exceptionally good food and drink options the room was clean and very secure will definitely stay here again for future travel plans. Very close proximity to everything you would want or need to do!!!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank brandongood28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kydon, Υπεύθυνος Σχέσεων με Πελάτες at Kydon, The Heart City Hotel, responded to this reviewResponded 1 week ago

Dear brandongood28,

Thank you very much for your wonderful review!

We are happy and honored to know that you have enjoyed to the fullest your stay at our hotel.

We wish you all the best for your travels and hope to welcome you again.

Warmest regards,

Anna Dimitraki
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This hotel is located opposite the covered market, very close to the old town. We had a large room with a bar fridge and safe. The bathroom was big with a full bath. Breakfast is buffet style with choices to satisfy most palates.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank 791anitat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kydon, Υπεύθυνος Σχέσεων με Πελάτες at Kydon, The Heart City Hotel, responded to this reviewResponded 1 week ago

Dear 791anitat,

Thank you very much for your review and feedback in TripAdvisor.

It was our pleasure hosting you and we are very glad that you have enjoyed the location, breakfast and your room. It is absolutely wonderful for us to see that you’ve enjoyed all the details that we cared for.

We wish you that you always to enjoy your travels and hope to welcome you again.

Warmest regards,

Anna Dimitraki
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Very comfortable, clean and welcoming hotel. All staff we very helpful and friendly. Lovely room with balcony overlooking the covered market in the old town. This is a busy road area but with the door closed wasn’t a problem. We went to the restaurant a couple of times and the food was delicious.
Bed very comfortable and room cleaned daily. Would very much recommend this hotel.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank suechawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kydon, Υπεύθυνος Σχέσεων με Πελάτες at Kydon, The Heart City Hotel, responded to this reviewResponded 1 week ago

Dear suechawk,

Thank you very much for your detailed and wonderful feedback!

It’s delightful to know that you’ve enjoyed your stay with us and it is our honor your recommendation.

We hope to have the pleasure of welcoming you again.

Warmest regards,

Anna Dimitraki
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Wonderful hotel,the staff is very kind,gentle, available and always with a big smile! Rooms very clean. Offers so many services,like bicycles, necessary for babies,wi-fi and others,for free! It is situated near the old city and very close to the harbour. I came back here after 2 years,and definitely will come back again! Almost forgot, oh...and the smell in this hotel,I love that perfume all over in the hotel!!!!

Date of stay: September 2019
Trip type: Traveled with family
Thank 700oanaramo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kydon, Υπεύθυνος Σχέσεων με Πελάτες at Kydon, The Heart City Hotel, responded to this reviewResponded 3 weeks ago

Dear 700oanaramo,

Thank you very much for your review and so nice to describe our hotel best in town!

Regarding all the members of our team, our deepest intention is to assure that every guest always feels more than welcome and we are really glad that we came up to your expectations.

Looking forward to your next visit!

With our kindest regards,

Anna Dimitraki
Guest Relations

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Reviewed 5 weeks ago

The Kydon Hotel in the heart of Hania (Old Town) is truly a hidden jewel. From the warm amazing hotel staff who go out of there way to assist you, from dinning recommendations in Old Town Hania to lifetime daily excursion experiences. The rooms are clean and they have the most comfortable beds Iv'e ever slept on in a hotel. They supply to all hotel guests a daily complementary bottle of water and beach towels. This is just a few of the amazing daily hotel a amenities. The hotel staff really make this hotel what it is. They are amazing from the hard working kind Bell hops who over saw our parked car and helped us with our suitcases, to the reception who answered all our questions and gave us such wonderful advice. Last but not least the phenomenal restaurant service!! Love our hostess Vasso who from the moment we arrived half asleep off the overnight ferry, poured us coffee with her warm beautiful smile and welcomed us. She truly loves her job and everyone she greets as well as all the other amazing kind restaurant hostess.We also had wonderful drinks from Kiki in the Bar. Thank you to all the Adward winning Staff at he Kydon Hotel for your hospitality welcoming us to your beautiful island of Crete. We recommend anyone visiting Hania Crete to Stay at this beautiful hidden jewel in the heart of old town. We will be back soon.. Kathleen and Vassilis Livathinos

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank Kathleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kydon, Υπεύθυνος Σχέσεων με Πελάτες at Kydon, The Heart City Hotel, responded to this reviewResponded 3 weeks ago

Dear Kathleen L,

Wow! We are more than thankful for your wonderful review!

We are thrilled to hear you were able to enjoy every aspect of our hotel. We will never grow tired of reading such complimenting reviews of providing the type of service that warrants feedback such as yours. Our team members are dedicated to making your stay memorable and we will be sure to pass along your kind words to the entire team.

We greatly appreciate your recommendation and eagerly await your return visit.

Wish you always to enjoy all your travels!

Warmest Regards,

Anna Dimitraki
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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