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stefano m
Rome, Italy

The Real 5-star Service

5.0 of 5 bubblesReviewed Jul 24, 2023
The hotel rooms are large, perfectly equipped with hi-tech technology that allows you to adjust the lights and the temperature from the various panels spread all over the place. The hotel is perfectly located near the beach and the strip that included many good restaurants where you can dine watching amazing sunsets. The hotel staff is extremely professional but also friendly at the same time. The quality of the service is up to the 5-star rating. Many hotels shows proudly they're 5-stars but can hardly compete with this Cretan gem. The staff who attend your breakfast is simply amazing. One morning I ordered pancakes that were maybe a bit overcooked and dry, I was struggling to eat them when the manger came and offered to add some dressing...it came with a strawberry sauce that worked perfectly. This is the kind of attention that you love to have when you pay substantial money for a room. If you arrive with your car they offer valet parking service that works perfectly, you just leave the car in front of the entrance and immediately they come to open your door and pick any luggage you might have.
I would like to spend one final work for Georgiα who welcomed us on our arrival and you showed us the room and the hotel facilities. She is really amazing, always smiling and making you feel important. Any time we returned to the hotel we were always pleased to be greeted by her with and wonderful smile and smooth Greek accent.
The hotel is pricey but it is worth any penny. Definitely we will visit it again should we return to Crete in the future.

Date of stay: July 2023
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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All reviews double shower rooftop pool beach facing clean beach towels private beach area every employee extra virgin olive oil smart home personal tour offering excellent excellent seafood a la carte breakfast old town sun loungers and umbrellas provide recommendations luxury stay every single member
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Reviewed July 24, 2023 via mobile

Loved this place. The genuine welcome and service from every member of staff was exceptional .
Modern clean rooms , breakfast was one of the best we have had and lovely not to have to do a buffet and have fresher food,
Really liked the ability to book sunbeds on the beach which was two minutes away and also have bar and food beach service .
Highly recommend , thank you for a great stay.

Date of stay: July 2023
Trip type: Traveled with family
1  Thank randmfleet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 22, 2023 via mobile

An oasis of calm and tranquility in walking distance of Chania Old Town.
This was our second visit and we were welcomed back like old friends.
Staff cannot do enough for you. The rooms are lovely, extremely comfortable beds and lovely toiletries.
One of the best hotel breakfasts we have ever had.
We are already looking forward to our next visit.

Date of stay: July 2023
Trip type: Traveled as a couple
1  Thank 690pennym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 17, 2023

Wow Wow Wow! What a fantastic hotel. We were greeted with such a warm a friendly smile from Georgia as though we were long lost friends. We were welcomed with a glass of sparkling wine and canapés as well as a cold towel to cool down which was very welcoming.

The rooms are lovely and a bottle of wine and a plate of fruit was delivered with compliments of the hotel. The location of the hotel is ideal as it is about 12 to 15 min walk to the old town and there is a beach just a few steps from the hotel with free sunbeds for hotel guests. Breakfast is all made to order and is waiter service, so there is no struggling to avoid everyone at the buffet - all very calm and relaxed. Once again all the staff are so friendly and welcoming.

We were only there for 5 nights from 29 June but absolutely loved it and if visiting Chania again will definitely stay there.

A hotel is only as good as the people who work there and all the staff are a credit.

If you are visiting Chania don't miss out on this little gem.

Date of stay: June 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank SueandBilltoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 16, 2023 via mobile

It was our first visit to Crete and the Chania Flair was perfect for what we wanted for our stay. The hotel itself is adults only and luxurious. All of the staff are very polite, helpful and attentive. Breakfast’s are fabulous, offering a selection of pastries, hot food to order and fresh juice and fruit, with table service which was a treat in itself!

The hotel has a rooftop restaurant with a la carte dining and bar service so was perfect for our after-beach beer with views of Crete’s gorgeous sunset.

The hotel is situated just outside the old town but within easy walking distance along the coastal road to go and get a bit of Greek culture and history. In the other direction we could walk on the beach.

No fighting for sunbeds on the beach either - the hotel has its own that you can book at reception linked to the Häagen-Dazs cafe.

Location is also great for local restaurants - fresh fish in abundance.

We didn’t venture far this time as we just needed the week to recharge our batteries, and the Chania Flair allowed us to do that.

Date of stay: July 2023
Trip type: Traveled as a couple
Thank Elaine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 13, 2023

WOW, what else can I say about this place. The staff are excellent and go way above and beyond any hotel we have stayed at. The rooms are excellent, the food at breakfast is off the charts. The really took care of us. We went for our honeymoon and they provided flowers, a welcome gift, a gift when we left etc etc.
If your going to Chania, DO NOT STAY anywhere else. This is a perfect location on the beach!
What an amazing resort and the people are even better.
Thanks for a great trip!

Room tip: Yes don't look any further book this place!
Date of stay: July 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Arubaman2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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