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“Relaxing and laid back - perfect”

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Mirabello Beach & Village Hotel
Ranked #6 of 95 Hotels in Agios Nikolaos
Certificate of Excellence
Bedford, United Kingdom
Level 5 Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Relaxing and laid back - perfect”
Reviewed July 24, 2012

We have just returned from the Mirabello - 2 adults and 2 children (aged 13). We had a fantastic holiday, and cannot recommend this hotel highly enough. I would particularly like to mention that this is the most relaxing and laid back hotel I have ever been to, with the friendliest staff. So long as you remember what time to go for your food, that's about all you need to remember! There are no rules and regulations, no lists of things you must or must not do, no notices telling you "do this" or "don't do that".

HOTEL
The hotel is in two parts, with a road in between (crossed via a bridge). As others have said the views from virtually everywhere are completely stunning. The hotel side has two or three pools, the beach, the restaurants, bars, supermarket and the hotel rooms. Across the bridge is the village side, which has another swimming pool, spa, gym, games room (inc pool table/library/table tennis) and the maisonette and bungalow rooms.

My personal view is that this hotel is a 4*, not 5. However, I have given it 5*, taking into consideration what I have said above. This is one of the only hotels I have ever stayed in that I would consider returning to.

ROOM
We booked a family room but were upgraded to a maisonette (Room 760). This was a two-storey building, large double room + bathroom upstairs, small twin room + small bathroom downstairs. The problem for us was that as there was no door between the rooms, there was no privacy, and the downstairs room was dark and not very nice. Also there was only one AC unit (which was upstairs) so the downstairs room was also quite hot.

The upstairs room had a large balcony with amazing views of Agios Nikolaos, 4 chairs, and a small table. TV (only 2 English channels - both news). The large bed was very hard, pillows very soft. Linen lovely. Fridge (which we unstocked and filled up from the supermarket), large mirror, lots of storage space. The bathroom was large, and stocked with large, white fluffy towels, shower gel/shampoo, shower caps, sewing kit, hairdryer. The shower was powerful, but the shower screen was useless so the floor flooded every time.

The downstairs room had a TV, plenty of storage, sink, kettle (plus small supply of tea/coffee/milk/sugar), toaster, basic cooking utensils/plates/cutlery/cups/glasses, and a two-ring hob. It only had one tiny window. The downstairs bathroom is very small, no bath, only a shower (with one of my pet hates - a shower curtain which sticks to you!)

Beach towels were also provided (no silly towel card system).

The room was serviced nearly every day, and if you put the DO NOT DISTURB sign on the door, then they will just leave clean towels outside.

We had 7 peaceful and excellent nights' sleep.

We paid EUR5 for a week's internet access, which I thought was ok (although I do expect it to be free really). It was fairly efficient.

FOOD & DRINK
We have stayed in many All Inclusive hotels. At the Mirabello, we were HB, but the food is the same for everyone. It is truly excellent. Lots of choice, all hot and well-presented, including at least two meat/fish options freshly cooked in front of you. I have never before seen smoked salmon & champagne at an AI buffet, or swordfish, fresh tuna steaks and lamb chops. We only had breakfast and dinner so can't speak for lunch, and we didn't try the A La Cartes. I think the only complaint I had was the lack of fresh OJ at breakfast, and the lack of coffee after dinner.

We aren't drinkers so we stayed HB. The drinks are expensive, eg EUR2.50 for a small glass of coke or bottle of water. But still, we would have had to drink an AWFUL lot to make the All Inclusive option value for money. Our drinks bill for the week was EUR72-ish, which included drinks for 4 every night and drinks by the pool during the day.

The restaurant is very nice indeed particularly the outside space which has fantastic views. The man in charge (Manolis?) recognised us every evening, knew we liked to sit outside and always did his best to seat us exactly where we wanted. Service was sometimes a little slow but always friendly. In fact every single member of staff at this hotel was excellent - smiley, happy & friendly. A credit to Iberostar.

It is true to say that at certain times it's a bit of a scrum in the buffet area, and it is annoying that parents let their children run around. Some guests were rude (both towards us and staff) but obviously this is not the hotel's fault, and the staff kept smiling.

ACTIVITIES & POOLS/BEACH
We barely saw our children all week. They enjoyed all the activities (volleyball, darts, crazy games, shuffleboard, pool games, water polo, rifleshooting etc) during the day and the mini disco at night. The animation team were beyond compare (special mention for Destiny). They worked their socks off! There is also an activity programme for adults, which is very well run, and there is no pressure to join in.

The evening entertainment is fine; what I would call typical hotel-style entertainment (dancers, singers, magician, karaoke). The children enjoyed it more than the adults, I think.

The pools are quite warm at this time of year (mid-July). We preferred the village pool as it is slightly quieter, and only once did we fail to find sunbeds where we wanted them (although we did find the sunbeds quite uncomfortable).

The beach itself is not much to speak of, there is little sand, and it is very narrow, but again the views are beautiful. We chose not to pay the EUR5 for sunbeds on the beach (but, for the moaners, PLEASE NOTE that this is a charge levied by the government, not by the hotel).

We took a look at the gym and spa - lovely facilities. We didn't try the treatments - they were on the expensive side.

EXCURSIONS
We took a short trip into Agios Nikolaos (EUR12 return by taxi - it was too hot to walk). It's a nice place, certainly worth a visit.

We also went to the Acquaplus Waterpark (EUR 38 each including transfer). It is in huge need of maintenance, but a good time was nevertheless had.

We didn't make it to Spinalonga; it was simply too hot for sightseeing, which is a shame because from what we saw from the coach window, Crete is a beautiful country.

FOR THOMSON GUESTS
We found the rep, Sam, to be very good indeed. The transfer is very efficient (it takes about 80 mins). This holiday was considerably cheaper via Thomson than it was via First Choice, so it's worth checking both before you book.

If you are on the Luton flight you won't leave the hotel until 8pm, and check out time is 12. We were unfortunately not able to get a late check out room which was a real shame. We did however have access to a courtesy room so we could shower before we left.

  • Stayed July 2012, traveled with family
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Helpful?
4 Thank juliaplynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Barnsley, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 23, 2012

Having just returned from the Mirabello what can I say all the staff were very friendy everyone has a smile on there face. The rooms cleaned everyday to a very high standard no and we was not pestered to get out of bed every morning some days we had a sleep in till after nine. The restaurant staff were polite and always asked where we would like to sit inside out out and would pick our seat.We has a fab holiday on par with other Iberostar hotels in europe. As for the previous comment about this hotel I do not think they where staying the same hotel as we did, we had a fantastic holiday and will be returning in the near future

  • Stayed July 2012, traveled as a couple
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3 Thank Maureen2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, England
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 22, 2012

We returned to Agios Nikolaos in May 2012 after coming here last year and falling in love with AgNik, it's lovely people, fantastic food and beautiful scenery. We stayed on the seafront in the Iberostar Hermes last year but the hotel was of a very poor standard. Therefore we decided to give the Mirabello a try and we loved it. It is a 25 minute walk into AgNik but nice for a stroll, although be careful on the road and keep to the paths as the locals drive erratically. The rooms are in need of a bit of an update but the otherwise the hotel offers many positives. The food was excellent with plenty of choice and numerous vegetarian options. The restaurant has plenty of space with a large outdoor area with plenty of space, fantastic views of the sea and bay. The hotel itself is impeccable, with friendly attentive staff and a lovely private beach area and swimming pool. The entertainment team is typically Iberostar. Friendly, attentive, if a little annoying if you've come away to relax. The team provides a variety of daytime activities as well as night time entertainment, although some of the activities which take place besides the pool area and by the beach tend to get a little bit tedious and very loud. If you want stunning views, a comfortable and well maintained hotel and friendly staff, choose this hotel. A walk around the grounds proivdes some lovely pictures of the scenery, the chapel is also worth a look.

Room Tip: Upgrade your room as the standard rooms require a facelift, although they are well maintained and cl...
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  • Stayed May 2012, traveled as a couple
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Helpful?
2 Thank Mikey81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 20, 2012

We went for a family wedding , 31 people in total ....and we were all inclusive....not one person found fault with the hotel facilities, the staff, the food or rooms. The views were stunning from everywhere in the hotel, the food was of excellent quality, plentiful and varied over two weeks, served by the friendliest of staff. The rooms and hotel area were spotlessly clean .The entertainment staff were friendly and hard working. The place was busy but never crowded and always able to get a sunbed ....lol
The wedding itself..........well what can I say........they did everything possible to make it a truly perfect day.....would recommend this hotel to make your wedding day unforgetable.....Annmarie our wedding planner deserves a 5 star recommmendation... thankyou !!!!

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank shirleyb_47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, South Wales
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 20, 2012

This is a top notch hotel with the most helpfull and friendly staff. These people can't do enough for you. The best staff were by far the girls in the upstairs bar, mainly Vouler & Souler (spelling may be incorrect) What a place to relax, soft music with comfortable seating area inside or out, peak times may be a little busy but worth waiting for a seat.
The pool at the main area of the hotel gets very busy, so you must get your beds early if you want one. But if you want a nice relaxing day around the pool go to the one at the village side of the road.
The beach is sand/shingle and it gets very hot all day long so take your flip flops with you. Charges for beds on the beach 5 euros for two beds and a brolly, after 3pm they are free.

The rooms are ok I wouldn't class them as 5* but still very good and cleaned every day to a good standard. I upgraded to a room with a sea view, which turned out to be on the ground floor (room no 1) with a tree between us and the sea ! Not ideal,but ok. Don't think upgrading to a sea view or bay view is really worth the money. But the village is worth an upgrade if you can afford it, they look very impressive with a pool shared with two other appartments.
Food was of a high standard with meats cooked in front of you every sitting, lots of choice but repeated on a regular basis.
Drinks are of a good standard, beer is very good, cocktails, long drinks and shorts very good. If you are all inclusive you don't need to worry about the price of drinks. The only thing we found that you had to pay for was Fresh Orange Juice ! Yes, you had to pay for it....!Beer 5 euros a pint, cocktails 7.50 euros, long drinks 7.50 euros, shorts about the same. Small bottle of water 2.50 euros, yes very expensive so i would recomend the all inclusive option. If half board or b&b it's about 5min walk to the nearest bar which sells good beers at 2 euros a pint.
Ag Nik is a good 20/25 min walk and is worth the every drop of sweat in the intense heat. Take a taxi 6 euros, not cheap but it's a lot easier.
Well, I really can't fault this place and if I were one that revisited hotels year after year, then this would be the one.

Any Q's please ask. Thx for reading.

Room Tip: If you upgrade your room try and get an upper floor.
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  • Stayed July 2012, traveled as a couple
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Helpful?
1 Thank Gollum84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2012

Having visited many iberostar hotels around the world we are grossly disappointed with this one. The staff were not friendly, they let you know who was in charge. Other iberostar hotel staff are there to please you and cannot do enough for you, not so at this hotel.
You will read about the cleanliness, yes immaculately clean but this starts at 7.30am with very vocal, inconsiderate staff who want you out of the room as early as possible. Being on holiday we crave a lie in, however not allowed. Despite do not disturb signs we were bothered EVERY ten mins until we finally gave in, just for the peace and got up at 9.30!!
The 'quirky' concierge in the restaurant dictated where everyone would sit, there were gorgeous views from the restauarant but could not be enjoyed as he wanted everybody grouped together in the middle. We overheard many arguments between him and guests who were wanting to sit and enjoy the view but who were not allowed to sit wherever they preferred, it was not a laid back holiday experience. Everything in the hotel was done for the ease of the hotel and not for the guests enjoyment, a shocking iberostar experience.
We had problems with spa appointments, staff just did not turn up! The fridge did not work and the shower was broken, both were corrected after phone calls but could have been prevented with the appropriate checks, which i presumed would be done as a matter of course. The broken fridge was just put into the room next door, so meaning the guests coming into that room would then complain!!
The all inclusive was a joke, the snacks were icecreams. There were snacks available but you had to pay for them, the sunbeds also were chargeable. I have never experienced an all inclusive like it, i was disgusted with iberostar. We attempted to get room service and told it was not available, despite me quoting their hotel hotel info brochure.
We always go to iberostar and always go all inclusive but this did not have that iberostar feel. We were controlled, it was not laid back. The staff checked watches and tutted at guests who were entering restaurants near the closing times.
Yes the room and public areas were immaculate, yes the private pool was gorgeous, yes the room size was excellent but no, i do not feel as though i have been on holiday. The usual iberostar 'here for you' idea was amiss at this hotel.
If you like to feel controlled and told what to do and when to do it whilst on holiday then go ahead and book, if you want a relaxing, made to feel welcome holiday choose a different iberostar hotel.
Other reviews must have been written by people who have not experienced the true iberostar experience!

Room Tip: Rooms with shared pool are excellent
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  • Stayed July 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 11Char12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Mirabello Beach & Village Hotel, responded to this review, July 22, 2012
Dear Guest,

We would like to thank you for the opportunity you have given us by choosing Iberostar Mirabello Beach & Village. We regret profoundly the failure to meet your expectations, and we are grateful that you shared your experience, as this will guide us to adapt our services to achieve maximum customer satisfaction.

The involved head departments have been informed about your comments and we are sure they will help us to improve. We will be attentive to the behavior of our staff so as to avoid situations that lead us away from our goal to offer splendid holidays to all our guests.

Mattering the all inclusive, we would like to apologies that on this occasion it could not satisfy you, nevertheless we want to point out that for your next holiday we would be more than happy to assist you in our call center to choose the service that best suits you, as in Iberostar you have the possibility to book all inclusive premium, all inclusive 24 hours, all inclusive plus, etc.

On the other hand we are pleased to read that you find that the room and public areas were immaculate, and that you could enjoy the gorgeous private pool and the excellent room size.

We empathize with you and we understand your frustration as you mentioned that you have already encountered the Iberostar experience, and therefore you awaited your stay with high expectations. We would be delighted if you give us another opportunity to confirm that at Iberostar we do know how to facilitate an unforgettable vacation.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 19, 2012

Wow what a wonderful hotel just spent two weeks from 1st to the 15th July 2012 the staff are very friendly , this is one of the most important things to my wife and I . We found the whole hotel great , views , room comfort , food , the staff . Would recommend to any everyone

Room Tip: Ask for a high room in the main hotel from 3rd floor up you will be garanteed a great view
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  • Stayed July 2012, traveled as a couple
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Helpful?
7 Thank Shaggy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mirabello Beach & Village Hotel

Property: Mirabello Beach & Village Hotel
Address: | Havania, Agios Nikolaos, Crete 721 00, Greece (Formerly Dessole Mirabello Beach & Village)
Location: Greece > Crete > Lasithi Prefecture > Agios Nikolaos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Agios Nikolaos
#5 Spa Hotel in Agios Nikolaos
#6 Family Hotel in Agios Nikolaos
#6 On the Beach Hotel in Agios Nikolaos
#6 Luxury Hotel in Agios Nikolaos
#8 Romantic Hotel in Agios Nikolaos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mirabello Beach & Village Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
This impeccable resort on the Aegean Sea with elegant facilities and professional service is the ideal choice for those wanting to spend a luxurious holiday in Greece, either as a family or a couple. Its surroundings and landscape that can be seen from the rooms, terraces and swimming pools are spectacular. Furthermore, it is only a few miles from the center of the town of Agios Nikolaos, which has a lively nightlife. ... more   less 
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Also Known As:
Iberostar Mirabello Beach & Village Hotel Agios Nikolaos
Iberostar Mirabello Beach And Village
Iberostar Agios Nikolaos
Iberostar Hotel Mirabello Village
Mirabello Beach & Village Hotel Crete/Agios Nikolaos

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