We have just returned from the Mirabello - 2 adults and 2 children (aged 13). We had a fantastic holiday, and cannot recommend this hotel highly enough. I would particularly like to mention that this is the most relaxing and laid back hotel I have ever been to, with the friendliest staff. So long as you remember what time to go for your food, that's about all you need to remember! There are no rules and regulations, no lists of things you must or must not do, no notices telling you "do this" or "don't do that".
The hotel is in two parts, with a road in between (crossed via a bridge). As others have said the views from virtually everywhere are completely stunning. The hotel side has two or three pools, the beach, the restaurants, bars, supermarket and the hotel rooms. Across the bridge is the village side, which has another swimming pool, spa, gym, games room (inc pool table/library/table tennis) and the maisonette and bungalow rooms.
My personal view is that this hotel is a 4*, not 5. However, I have given it 5*, taking into consideration what I have said above. This is one of the only hotels I have ever stayed in that I would consider returning to.
We booked a family room but were upgraded to a maisonette (Room 760). This was a two-storey building, large double room + bathroom upstairs, small twin room + small bathroom downstairs. The problem for us was that as there was no door between the rooms, there was no privacy, and the downstairs room was dark and not very nice. Also there was only one AC unit (which was upstairs) so the downstairs room was also quite hot.
The upstairs room had a large balcony with amazing views of Agios Nikolaos, 4 chairs, and a small table. TV (only 2 English channels - both news). The large bed was very hard, pillows very soft. Linen lovely. Fridge (which we unstocked and filled up from the supermarket), large mirror, lots of storage space. The bathroom was large, and stocked with large, white fluffy towels, shower gel/shampoo, shower caps, sewing kit, hairdryer. The shower was powerful, but the shower screen was useless so the floor flooded every time.
The downstairs room had a TV, plenty of storage, sink, kettle (plus small supply of tea/coffee/milk/sugar), toaster, basic cooking utensils/plates/cutlery/cups/glasses, and a two-ring hob. It only had one tiny window. The downstairs bathroom is very small, no bath, only a shower (with one of my pet hates - a shower curtain which sticks to you!)
Beach towels were also provided (no silly towel card system).
The room was serviced nearly every day, and if you put the DO NOT DISTURB sign on the door, then they will just leave clean towels outside.
We had 7 peaceful and excellent nights' sleep.
We paid EUR5 for a week's internet access, which I thought was ok (although I do expect it to be free really). It was fairly efficient.
FOOD & DRINK
We have stayed in many All Inclusive hotels. At the Mirabello, we were HB, but the food is the same for everyone. It is truly excellent. Lots of choice, all hot and well-presented, including at least two meat/fish options freshly cooked in front of you. I have never before seen smoked salmon & champagne at an AI buffet, or swordfish, fresh tuna steaks and lamb chops. We only had breakfast and dinner so can't speak for lunch, and we didn't try the A La Cartes. I think the only complaint I had was the lack of fresh OJ at breakfast, and the lack of coffee after dinner.
We aren't drinkers so we stayed HB. The drinks are expensive, eg EUR2.50 for a small glass of coke or bottle of water. But still, we would have had to drink an AWFUL lot to make the All Inclusive option value for money. Our drinks bill for the week was EUR72-ish, which included drinks for 4 every night and drinks by the pool during the day.
The restaurant is very nice indeed particularly the outside space which has fantastic views. The man in charge (Manolis?) recognised us every evening, knew we liked to sit outside and always did his best to seat us exactly where we wanted. Service was sometimes a little slow but always friendly. In fact every single member of staff at this hotel was excellent - smiley, happy & friendly. A credit to Iberostar.
It is true to say that at certain times it's a bit of a scrum in the buffet area, and it is annoying that parents let their children run around. Some guests were rude (both towards us and staff) but obviously this is not the hotel's fault, and the staff kept smiling.
ACTIVITIES & POOLS/BEACH
We barely saw our children all week. They enjoyed all the activities (volleyball, darts, crazy games, shuffleboard, pool games, water polo, rifleshooting etc) during the day and the mini disco at night. The animation team were beyond compare (special mention for Destiny). They worked their socks off! There is also an activity programme for adults, which is very well run, and there is no pressure to join in.
The evening entertainment is fine; what I would call typical hotel-style entertainment (dancers, singers, magician, karaoke). The children enjoyed it more than the adults, I think.
The pools are quite warm at this time of year (mid-July). We preferred the village pool as it is slightly quieter, and only once did we fail to find sunbeds where we wanted them (although we did find the sunbeds quite uncomfortable).
The beach itself is not much to speak of, there is little sand, and it is very narrow, but again the views are beautiful. We chose not to pay the EUR5 for sunbeds on the beach (but, for the moaners, PLEASE NOTE that this is a charge levied by the government, not by the hotel).
We took a look at the gym and spa - lovely facilities. We didn't try the treatments - they were on the expensive side.
We took a short trip into Agios Nikolaos (EUR12 return by taxi - it was too hot to walk). It's a nice place, certainly worth a visit.
We also went to the Acquaplus Waterpark (EUR 38 each including transfer). It is in huge need of maintenance, but a good time was nevertheless had.
We didn't make it to Spinalonga; it was simply too hot for sightseeing, which is a shame because from what we saw from the coach window, Crete is a beautiful country.
FOR THOMSON GUESTS
We found the rep, Sam, to be very good indeed. The transfer is very efficient (it takes about 80 mins). This holiday was considerably cheaper via Thomson than it was via First Choice, so it's worth checking both before you book.
If you are on the Luton flight you won't leave the hotel until 8pm, and check out time is 12. We were unfortunately not able to get a late check out room which was a real shame. We did however have access to a courtesy room so we could shower before we left.
- Official Description (provided by the hotel):
- This impeccable resort on the Aegean Sea with elegant facilities and professional service is the ideal choice for those wanting to spend a luxurious holiday in Greece, either as a family or a couple. Its surroundings and landscape that can be seen from the rooms, terraces and swimming pools are spectacular. Furthermore, it is only a few miles from the center of the town of Agios Nikolaos, which has a lively nightlife. ... more less
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- Also Known As:
- Iberostar Mirabello Beach & Village Hotel Agios Nikolaos
- Iberostar Mirabello Beach And Village
- Iberostar Agios Nikolaos
- Iberostar Hotel Mirabello Village
- Mirabello Beach & Village Hotel Crete/Agios Nikolaos