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“Great holiday”

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Sensimar Minos Palace
Ranked #4 of 94 Hotels in Agios Nikolaos
Certificate of Excellence
Halifax, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great holiday”
Reviewed September 27, 2012

Just had a super week at this lovely hotel.The view from our room was exceptional,as was the standard of cleanliness,food and service.From a glass of chilled tea on arrival to cheerful porterage on departure,our experience was a delight.A good place for chilling,walking,swimming and taking in the views.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wilkiebard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluegr_Management, Manager at Sensimar Minos Palace, responded to this review, October 12, 2012
Dear guests,

Thank you very much for visiting Crete and for making Minos Palace the hotel of your choice. We hope you had a smooth trip home and took some Cretan sun with you.

We highly appreciate your kind feedback. It is very nice to read, that you enjoyed your holidays and found the relaxation you were looking for. Your praise for the whole team is a big appreciation and above all a great motivation to continue to do every day to the best for our guests.

For us, it was a big pleasure to welcome you and we hope to see you again soon!

With best regards,
Yours sincerly,
Minos Palace Hotelmanagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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English first
Birmingham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 24, 2012

This hotel has it all - peace and tranquility, a room with a wonderful view of islands, the sea and the mountains, delicious food in an amazing setting, plenty of room and comfortable sunbeds around a fabulous pool and the warmest and most professional staff. We arrived at 3am and our room had a plated breakfast ready for when we woke (very thoughtful) and a bottle of complimentary wine which we saved until the evening! The Manager, Sakis, was particularly kind and helpful, as were the ladies on reception. All in all, we were very impressed at the extremely high standard of this hotel and came home feeling thoroughly refreshed. We will definitely book again. Thank you to all at Minos Palace!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluegr_Management, Manager at Sensimar Minos Palace, responded to this review, September 27, 2012
Dear guests,

Thank you very much for visiting Crete and for choosing Minos Palace. We hope you had safe trip home and did not forget to take some Cretan sun with you.

We highly appreciate your kind feedback and are very pleased to read, that you really enjoyed your stay in a relaxing way. Your nice words for the whole team are a big motivation to keep on pampering our guests with a lot of small details. Only if our guests are happy, we can be happy, too.

For us, it was a big pleasure to welcome you and we hope to see you back again soon!

With all the best regards,
Yours sincerly
Minos Palace Hotelmanagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
2 reviews
Reviewed September 18, 2012

I have recently returned from a 1 week stay in the Minos Palace and had a fantastic time. The staff were extremely helpful and friendly, and when we arrived we were pleasantly suprised with our upgrade to a suite with a shared pool, which had beautiful views over the bay.

The hotel was lovely and peaceful, I would honestly recommend this hotel for anyone seeking a quiet and relaxing holiday.

The main town of Agios Nikolaos is a 40 minute walk into town, but its actually a nice stroll along the sea front and a taxi back is only 6 or 7 euros. We didn't eat in the hotel in the evening as we went into town but breakfast and lunch was lovely, especially the Taverna which has beautiful views and excellent food.

I am getting married in Elounda next year and will definitely be recommending this hotel for my guests to stay in.

Stayed September 2012, traveled as a couple
Helpful?
Thank Kirsty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluegr_Management, Manager at Sensimar Minos Palace, responded to this review, September 20, 2012
Dear guests,

Thank you very much for coming to Crete and for staying with us in Minos Palace. We hope you had safe trip home to London and did not forget to take some Cretan sun with you.

We highly appreciate your kind feedback and are very pleased to read, that you really enjoyed your stay in a relaxing way.

For us, it was a big pleasure to welcome you and it will be a big honour to welcome your guests who participate in your wedding next year and we hope to see also you and your husband again!

With all the best regards,
Yours sincerly
Minos Palace Hotelmanagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Fransisco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 6, 2012

Fantastic !!! Place is gorgeous, food is delicious, service is outstanding. Highly recommending to everyone who appreciate it.
What else? Beautiful beach, plenty of room for all guests. Simply can not understand how come some folks could be unhappy in this paradise! I've paid around 4000 bucks for 12 nights, two persons, half board including flight. Consider it reasonable, in the States you are not gonna get nothing even close for such kind of money...

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dmitri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluegr_Management, Manager at Sensimar Minos Palace, responded to this review, September 8, 2012
Dear guests,

Thank you very much for visiting Crete and for making Minos Palace the hotel of your choice. We hope you had a safe flight home and took some Cretan sun with you.

We highly appreciate your kind feedback. It is very nice to read, that you enjoyed your holidays and found the relaxation you were looking for. Your praise for the whole team is a big appreciation and above all a great motivation to continue to do every day to the best for all our guests.

For us, it was a big pleasure to welcome you and we hope to see you again soon!

With best regards,
Yours sincerly,
Minos Palace Hotelmanagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 21, 2012

I came back today after a wonderful week spent at the Minos Palace. The staff are lovely and friendly, especially the bar staff and Andreas in particular was very customer focused. The only down side was that the furniture (in the reception and library especially), needed a bit of an update as they were looking very worn and scruffy. Also, the private pools seemed to be lacking attention as there was scum around the rims which hadnt been cleaned for weeks. Otherwise, a superb hotel.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jaynes973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluegr_Management, Manager at Sensimar Minos Palace, responded to this review, August 25, 2012
Dear guests,

Thank you very much for staying in Minos Palace and for sharing your experiences with other travelers. We hope you had a smooth flight home.

We highly appreciate your kind feedback and are pleased to read that you enjoyed your well - deserved holidays. Also your suggestions/ critic points we have read with a lot of interest. Please accept our sincere apologize and be sure, that we will check these issues in order to improve.

For us, it would be a big pleasure to welcome you again and we hope to see you back soon!

With best regards,
Yours sincerly Minos Palace Hotelmanagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 15, 2012

We were in Minos Palace July'12 and it was a fantastic experience! If you are looking for relaxing quiet atmosphere, wonderful views and comfortable rooms - that is your choice. Hotel is located a bit further away from the all the hustle of Agios Nikolaos, but is still walking distance from it.
Me and my family travel a lot, but Minos Palace is one of the hotels where us all would love to come back one day! Great value for money, especially if booked in advance.
Thank you for great holidays!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Bel_Mar_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bluegr_Management, Manager at Sensimar Minos Palace, responded to this review, July 19, 2012
Dear guests,

Thank you very much for visiting Crete and for making Minos Palace the hotel of your choice. We hope you had a smooth flight back.

We appreciate your kind feedback and are very hapy to read, that you spent a quite and relaxing holiday. The satisfaction of our guests is our biggest aim and your words for the whole team are a high motivation to keep on giving every day our best for our guests. Only if our guests are happy, we are happy, too.

For us, it would be a big pleasure to welcome you again and we hope that you return soon!

With sunny regards from Agios Nikolaos,
Yours sincerly
Minos Palace Hotelmanagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 22, 2012

I met my husband in Agios over 35 years ago when there was no Minos Palace Hotel and Agios Nikolaos was a lovely, charming fishing village. We have stayed at the Minos Palace several times and along with the destruction of St Nikolas so has the hotel gone down in my eyes. This is now a mass tourism hotel for group and package travel. If that is what you are interested in then this is your hotel. I read that there were massive renovations but that is not true. I will try and discuss the pros and cons and then you can all decide. First of all , Crete is not what it used to be and it is heartbreaking to see nothing but concrete and billions of tourists , I swore that last time I was here I would never return, I guess I had to come a last time to be really sure. If you have never been to Greece, please stay away from Crete unless you are happy to fly here for a week, stay at the hotel and never leave it. St. Nikolas lost all its charm many years ago, such a shame, now just a tourist trap with very few local Greeks left to serve you in the restaurants.

The hotel:

Pros:
The staff! Everyone was very nice and helpful especially Kostas at the desk who went way out of his way to make us happy, and he did, I can not thank him enough. We had booked a sharing pool room and were given one facing the parking lot which was depressing because you could hear all the cars, trucks and motorcycles from the main road. Kostas was nice enough to move us to a suite facing the sea with sharing pool. The pools are absolutely lovely, if a little too cold but will probably warm up in July. These sharing pools are new but that is all. But the setting is just beautiful, each room has a private patio with sunbeds and olive trees! Table and chairs, just wonderful and confortable.
The views of the hotel are what makes this hotel the success it is, the views are magnificent and the layout of the property beautiful. There are many platforms for sunbathing which arevery private with gorgeious views. The main pool is also very lovely.
The rooms are well air conditioned which was especially important for us since buildings of this era were not insulated and the radiation from the walls can be unbearable, as in many buildings in Greece.
The beach taverna is lovely with very good food .
The beach bar, also lovely with beautiful views, but didnt have a drink there so canèt comment..

The cons
Rooms
WAY overpriced for the condition of the rooms! I read in a previous review that the hotel had been completley renovated, this is not the case at all , at least for the suites and we stayed in two of them, so I assume they are all the same. They were exactly the way they were 10 years ago. These rooms and the hotel are in desperate need of a total redo. It is shameful for them to call this a 5 star deluxe hotel. The beds a hard, thanks to a previous review I requested mattress toppers which help a lot. The furniture in general is very outdated and the wood old and worn out The bathrooms are awful for a 5 star. They are small, the doors are vintage 1980 and the shower is in the bathtub in which you need to pole vault to get into, it is unappetizing. The bathroom floor tiles are ugly and all the chrome is old and discoloring. The toiletries are a joke. There is a combination shampoo-shower jet in a container on the wall which was almost emtpy, no conditioner. I forgot toothpaste and they said they didinèt have any, all hotels I have visited in this category have this simple item. The body lotion they have is very nice. The towels which are in good condition are very nice but many are threadbare and the robes have seen better days. The rooms are also very dark, the lights just awufl and depressing, makes the whole room feel like a tunnel. There are flat screen tvs and the rooms are very large, so that is nice,
The only other meal we had at the hotel was breakfast which is big on quantity and small on quality! Tons of food, but none of it very good, just food for masses. The juices are awful, the only way to get fresh orange juice is if you make it yourself, they have two machines and always a million people in line to squeeze the oranges, unnacceptable. The yogurt, which I was truely looking forward to since Crete always had fabulous yogurt, was inedible, I have no idea where they get it but it is awful and don`t get me started on the honey which tastes like molasses
The beach - if you are expecting a nice long beach, youu will be very disappointed, I always knew it was small, but it is ok and I enjoyed swimming, but not the best place and certainly not a good beach for Greece.

In summary, this hotel is trying to pass itself off as a luxury hotel and it could be if it underwent a true renovation to bring it up to modern luxury levels. It caters to groups and package tours and it just isn`t worth the amount they charged, I can only say I`m not upset because we were upgraded. If you are looking for luxury, you need to go to Elounda which is far away. We chose th Minos Palace because of it`s proximmity to Ag. Nikolaos which is now not a fun place to visit. But it`s location is the best thing going for it.

It all depends what you are looking for on your vacation and this is a very nice property but there are so many more beautiful places to see in Greece, Crete has been ruined by tourism and greed of the locals that built on every square inch of land.
I want to end by saying the service was excellent and I commend the staff who always had a smile and tried their best to help.

Room Tip: ask for true sea view, they call the lagoon views sea views but you will hear traffic.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank lesliec17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sensimar Minos Palace, responded to this review, June 29, 2012
Dear guests,

Thank you very much for visiting Agios Nikoaos again after such a long time and for making the Minos Palace the hotel of your choice. We appreciate your feedback and we feel very sorry that you did not like Agios Nikolaos anymore, which indeed has grown a lot in the last years but still offers a lot of nice and authentic places. Compared with other places at the Cretan costs, Agios Nikolaos still is one of the most idyllic towns – but of course not a fisher’s village anymore.

We have read your detailed review with a lot of interest. Please be sure, that we will work in your critic points in order to improve and we appreciate your suggestions.

Concerning the renovation we want to inform, that we made a bigger renovation 2 years ago and each winter we do smaller renovations like for example painting works and maintenance. With a complete renovation we have to wait, until the economically situation in Greece is a bit more stable in order to be able to make bigger plans. We only can ask our guests for comprehension.

Dear guests, if one day you decide to come back to Crete, we would be very happy if we may welcome you again.

With best regards,
Yours sincerely Minos Palace hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sensimar Minos Palace

Property: Sensimar Minos Palace
Address: Thesi Nisi, Agios Nikolaos, Crete 721 00, Greece
Phone Number:
Location: Greece > Crete > Lasithi Prefecture > Agios Nikolaos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Agios Nikolaos
#4 Luxury Hotel in Agios Nikolaos
#4 On the Beach Hotel in Agios Nikolaos
#5 Romantic Hotel in Agios Nikolaos
#15 Family Hotel in Agios Nikolaos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sensimar Minos Palace 5*
Number of rooms: 148
Official Description (provided by the hotel):
Set on a rocky headland above the Agios Nikolaos Bay, the Minos Palace enjoys magnificent sea views and is just 2,5 km from the city centre. Sensimar Minos Palace offers 148 units with spectacular views of the Mirabello Bay. The hotel is luxurious but personal, picturesque, having high standards of service and accommodation. Add to this its beautifully landscaped gardens and enviable beach side location. Food & Beverage Facilities: Amalthea Main Restaurant - Indoor & outdoor restaurant located near the pool area. Serving an excellent choice of Greek and International cuisine. Enjoy the table d'hote restaurant with theme evenings offering buffet style also not forgotten are vegetarians & diabetic special menus. Culinarium Inblu Taverna - a tavern overlooking the beach serving lunch, ideal for those seeking al fresco with local specialties. Bacchus Lobby Bar - match your mood for refreshments, coffees or exotic cocktails in an elegant setting by the pool. Island Beach Bar - is the ideal place to relax and socialize, offering exquisite cocktails, hot and cold beverages, light snacks gazing the sea. ... more   less 
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Also Known As:
Hotel Minos Palace
Minos Palace Hotel Crete
Sensimar Minos Palace Crete/Agios Nikolaos

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