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“Not our sort of hotel :(” 3 of 5 bubbles
Review of Hermes Hotel

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Hermes Hotel
Ranked #7 of 100 Hotels in Agios Nikolaos
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
196 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Not our sort of hotel :(”
3 of 5 bubbles Reviewed October 13, 2013

Really mixed reviews on this hotel. It is in a superb location overlooking the sea with brilliant sunrises and only a few minutes walk into Aghios Nikolaos. The rooms pictured on the internet are not like the ones you have when you get there. I found the rooms tired, old, rucked revolting carpets and old bathrooms. However the staff kept them as spotlessly clean as they possibly could. The food was varied and I think everyone could find something to eat, if they couldn't, they must be incredibly fussy or not very adventurous (and I am quite particular about my food). I found the sunbeds squashed in together so tightly you could hold hands with the people next to you. It was also very unfortunate that having chosen this hotel for mainly the absence of children, I swapped the screaming uncontrollable small people for the older generation who, I am sad to say, originated from the UK and had the most appalling manners I had encountered for a long time. If you think that hacking coughing with no hand to mouths, clearing of throats and noses, snoring on sunbeds, passing wind loudly from both ends constitutes an acceptable behaviour then maybe this could be the hotel for you. The bar staff were very friendly as were the majority of the restaurant staff. It was a great shame but sadly, I will not be coming here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank benfold1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
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English first
Nottingham, UK
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

We could not find much fault with the hotel, just a couple of small things, the plates should have been warm, to avoid food going cold quickly & the coffee was not good, apart from that, the location was good only a short walk to the harbour & the town. The food was good, with plenty of variety, catering for every taste. The staff were lovely, always helpful & cheerful, rooms were spacious, we were on the 4th floor (below the terrace & pool area), which over looked the sea & the harbour. Drinks were local (we were all inclusive) but very drinkable!, There was entertainment in the bar every evening which was okay! We felt that the staff worked very hard & went out of their way to be helpful. Would stay there again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
1 Thank cyd1309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

Just got back from five days at Iberostar Hermes. Lovely, lovely staff who made us feel very welcome. Good food and plenty of choice with the drinks. We were unlucky with the weather though. Rooms fine and spotlessly clean. Great value hotel overall - would return.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank deedee176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leighton buzzard
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 10, 2013

Ideal hotel for us, three non-drivers, close to the centre of town, and bus stop directly outside. Staff very friendly and helpful. Maitre D in restaurant deserves medals for his excellence. Room staff exceptionally thorough, and 10/10 for cleanliness. We needed an English-speaking doctor, who arrived within 10 minutes and drove us up to the hospital--doesn't happen quite like that with the UK NHS! Food very acceptable--one of us put on 2 kilos during the week! Little niggles: very few---hard to get a reasonable tasting wine in the restaurant, and we didn't have much confidence in wine waiter's expertise. Animation staff (entertainers) were animated--but were performing indoors in an awkward space, and those sitting over near the windows got left out. Pool area is in the sun in the morning, but shaded and windy in afternoon--not hotel's fault --but it put us off swimming. Overall though we were very pleased with our choice, and would go back to an Iberostar.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank borkaLeightonBuzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co.Durham
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

Just returned from two weeks all inclusive in the hermes, weather was really good an couldn't fault the hotel. There was always something on the buffet to eat, especially the pancakes for breakfast. The staff were friendly especially the two girls running the pool bar always a smile for you nothing was a problem to them. We were in room 411 which overlooked the sea furniture a bit dated but the room was very clean. Couldn't complain at all about this hotel, we're told that the hotel was changing hands from the iberostar group, let's hope new owners keep the same standards

Room Tip: Always get a sea view
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FlossCo_Durham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

what can I say except fantastic! we went all inclusive here for 11nights from 28th July until 9th August. the food was out of this world, lots to choose from, something for every one. Worth the extra for the sea view we had a lovely view and balcony on the upper floor, the room was very clean and plenty of room the staff were all friendly and hard working we would go back again any time.

Room Tip: pay for extra for a sea view
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank angelav242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashington, United Kingdom
Level Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

This hotel is in an excellent location in Aghios Nikolaos, on the promenade just minutes walk from the Town Centre.
The Staff are friendly, the rooms and Public areas very clean, the food plentiful, well prepared and a good choice. The AI option (quality) is very good, although there is some confusion about what actually is included.
The only downside of this hotel is it is very dated, it could do with some modernisation and the access to the "Beach" is via an underpass from the reception which brings you out at a concrete area beside the sea. There are pipes, cables, it is actually, in my opinion, quite dangerous, so stay clear of that. There are better beaches close by. But all in all a nice relaxing week in Ag Nik.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
Thank Cags1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hermes Hotel

Property: Hermes Hotel
Address: Akti Koundourou 17, Agios Nikolaos, Crete 721 00, Greece (Formerly Dessole Hermes)
Location: Greece > Crete > Lasithi Prefecture > Agios Nikolaos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Agios Nikolaos
#7 Luxury Hotel in Agios Nikolaos
#7 On the Beach Hotel in Agios Nikolaos
#9 Romantic Hotel in Agios Nikolaos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hermes Hotel 4*
Number of rooms: 218
Official Description (provided by the hotel):
Situated on the coastal line of Mirabello bay, Hermes hotel gives you the opportunity to tastethe unique Mediterranean Sea and is only one step away from the heart of the lively city ofAgios Nikolaos. Hermes is the perfect starting point for those wishing to explore the wondersof Crete simultaneously offering an experienced service and numerous facilities for yourcomfort ... more   less 
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Also Known As:
Iberostar Hermes Hotel Agios Nikolaos
Hermes Hotel Agios Nikolaos
Hermes Hotel Crete/Agios Nikolaos
Hermes Agios Nikolaos

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