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“Little things mean a lot”

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Daios Cove Luxury Resort & Villas
Ranked #3 of 94 Hotels in Agios Nikolaos
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Little things mean a lot”
Reviewed June 18, 2014

This hotel has the potential to be fantastic but it is let down by some very poor features. We found the breakfast offering was like a cattle market. Tables left uncleared, queues and general inefficiency. The funicular was so slow and was often out of action and nowhere does it tell you that you need to climb up and down 4 flights of rocky steps to get too and from the beach. In fairness when you get there the beach and beach bar are fabulous.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank billjones11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daios_Cove, General Manager at Daios Cove Luxury Resort & Villas, responded to this review, July 7, 2014
Dear Guest Billjones,
I would like to thank you for your constructive feedback, which helps us to improve our services. We have created a luxury resort of enduring value and we strive daily to support it with a deeply instilled ethic of personal service in the finest, relaxing yet upscale ambience.
It comes as a surprise to read such a description regarding our architecture. We have been nominated several times for awards since our April 2010 opening for the modern / contemporary architecture of the resort. At the same time we have received in writing several positive comments on the secluded character it entails.
There are three funiculars & several club cars driven by professional bell boys, transferring guests all over the resort. I am certain you saw during your stay our shuttle club car service, driving around the property every 15 minutes along with the choice of calling & asking to be transferred within the premises, entailing a personalized concierge service. The funiculars move on a sliding ramp, powered electrically. Safety regulations are followed, complying with the directive of the elevator manufacturers and the European risk management laws.
We do take seriously into account all comments on our breakfast variety and service and I thank you for the honesty. We are constantly striving to create new theme nights, new concepts and to upgrade our services, presentation and variety all over our food & beverage outlets. However, a comment on general inefficiency does not allow us to neither intervene nor to track down the challenge you state. We can only refer to a number of great reviews on trip advisor and other social communication means praising our service and personnel.

Our personnel is recruited on the base of a previous comprehensive luxury hotel experience and via their educational knowledge in conjunction with their past career path, aim to offer outstanding service.
Our mission is to create a euphoric feeling to all guests with a continued commitment to service excellence and a unique experience.
Warmest Regards,

Panos Almyrantis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,650 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
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English first
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 17, 2014 via mobile

I recently went with my girlfriend for my 30th birthday and from the moment we arrived after a late transfer from airport they thoroughly looked after us! Friendly, attentive and welcoming!
The place is real luxury, amazing private beach and great pool! The rooms are great and we got upgraded to one with a private pool!

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Ross P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 17, 2014

Exaggeration, superlative, hyperbole: words that could help conceive the magnitude of happiness we got, once we entered this melee of residences, attractions, activities and gourmet dishes! The essence of not wanting to return home...

Stayed April 2014, traveled on business
Helpful?
1 Thank ArisMaroulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 15, 2014

In Crete, lots of hotels pretend to be 5 star hotel. We have been in almost all of them. The Daios Cove is for sure in the top 3 of the best 5 star resort on the island. The hotel is quite new and they very try their best to provide you with good service in a very comfortable hotel with a great location. This is a good hotel for families, wouldn't recommend for couples.

Room Tip: Rooms with a private pool is a must have
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gobeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 10, 2014

You can write or read lots of comments and reviews...the only advice I have as a travel professional since 20 years...go, go, go!!! Excellent food, magnificent location, amazing service...why should you fly in summer to the other side of the world if paradise is just a few hours away? Thank you very much to the entire team for making our stay unforgetable again...already for the 4th time! See you next year again!

Room Tip: Villa's are great!
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 10, 2014

A stunning location for an exceptional hotel. Visited May/June for my daughter's wedding at the hotel - it could not have been any better! Fantastic for all types, families couples etc. The rooms and hotel facilities are wonderful, the food is amazing and the staff were incredibly attentive and professional. As you will have guest I would highly recommend this hotel and will certainly be returning myself.

Room Tip: The higher the room number the better the view over the cove
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 7, 2014 via mobile

Stayed here for 6 nights in May / June. About an hour from the airport at Heraklion, we arrived at night to a lovely reception and when we awoke in the morning we had a fantastic view of the cove, wonderful to wake up to.

We were fortunate to be upgraded to have a pool on the balcony which was cold but great, lovely to have the option for a private swim!!

The hotel is on a cliff and we were up high which gave us great views, they have lifts to all levels and if the staff are passing on a buggy they always stopped and gave us a lift wherever we needed to get to in the hotel, they were always friendly and asking you about your stay, excellent service.

We ate in the Taverna which is down near the beach one night and the food was excellent, we didn't have a chance to try the other restaurants as we had stuff planned. Breakfast was great with everything on offer for all tastes and nationalities. The food was excellent whenever we had something in the hotel.

Lots of space on the beach to get a sunbed and you have the choice to lounge round the pool too and there's also an indoor pool and spa if you want to use it. The gym was good too although not open til 10 which I thought was a bit late for those that want to exercise early.

Couldn't fault my stay, would definitely recommend and return.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank AndyH37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Daios Cove Luxury Resort & Villas

Property: Daios Cove Luxury Resort & Villas
Address: Vathi Beach, Agios Nikolaos, Crete 721 00, Greece
Phone Number:
Location: Greece > Crete > Lasithi Prefecture > Agios Nikolaos
Amenities:
Beach Fitness Center with Gym / Workout Room Restaurant Spa Swimming Pool
Hotel Style:
#2 Romantic Hotel in Agios Nikolaos
#3 Luxury Hotel in Agios Nikolaos
#3 Top resorts Hotel in Agios Nikolaos
#3 On the Beach Hotel in Agios Nikolaos
#3 Spa Hotel in Agios Nikolaos
#3 Family Hotel in Agios Nikolaos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Daios Cove Luxury Resort & Villas 5*
Number of rooms: 261
Official Description (provided by the hotel):
Near the town of Agios Nikolaos — yet on the secluded beach of Vathi this luxury resort in Crete enjoys an exclusive elegant and serene location. In a private cove amidst blue skies, a crescent of sand and the calm of the Mediterranean, Daios Cove is regarded as the ultimate 5 star beach resort in Crete Island ... more   less 
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Also Known As:
Daios Cove Luxury Resort And Villas
Daios Cove Luxury Resort & Villas Hotel Vathi
Daios Cove Luxury Resort & Villas Crete/Agios Nikolaos

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