We came here last year, and after many teething troubles we really enjoyed it with just the 3 of us.We had come back here this year for a family holiday of 6 adults.
Firstly we found Georgia the maitre d of the a la cart restaurants to be extremely rude & obnoxious. One evening she tried to cause trouble in a restaurant by picking an argument with us, over why there was so much available seating and not being able to accommodate a table for 6. Making it very embarrassing and uncomfortable for us all, others watching as she began to raise her voice. Even the waiter was distressed and was trying to defuse the situation. Finally she made us sit outside but all together. We didn't need this to start off our holiday.
Also the cleaners had a very small amount of time to clean our rooms. Baths, sinks and showers were not cleaned daily, even down to our bed linen not being changed. Towel's in our rooms had to be requested but took hours to arrive. Noise from other rooms below us was just terrible and to get up at 07:00 - 07:30 just to book for an al a cart restaurant for 5 days in advance made my family and I very restless and tired throughout the week!
We did tell the manager about the all the issues, he wasn't overly concerned.
Wont be returning next year!
- Official Description (provided by the hotel):
- Laguna Resort & Spa, a member of Mitsis Premium Collection, started its operation on May 1st, 2011. The hotel’s excellent facilities along with its well-trained and passionate personnel have well established Mitsis Laguna Resort & Spa on the island of Crete. The hotel offers a wide variety of services carefully designed and managed by professionals to meet guests’ highest expectations. The golden colour of our front office desk, the handmade furnishing and the stylish decoration of the Lobby, together with our warmest welcome is where the unforgettable holidays begin. ... more less
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- Also Known As:
- Mitsis Laguna Hotel Anissaras
- Mitsis Laguna Resort & Spa Crete/Anissaras, Greece