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“lovely hotel”

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Mitsis Laguna Resort & Spa
Ranked #1 of 7 Hotels in Anissaras
Certificate of Excellence
Reviewed November 1, 2012

Hotel is very impressive we stayed to review it for a mass booking for our daughters wedding next year.Yes food is a bit repetative but there was always something to eat.Choice of Mexican,Asian , Italian or Cretan restaurants if you were lucky enough to get a reservation.Very Clean,Maid Service excellent, some grumpy staff.Crepery /ice cream parlour fabulous.Great swimming pools and yes cushioned sun beds wonderfull!!!!! The spa/gym was not good mainly due to the staff that worked there most arogant.The best bit for us is the beautiful dogs who touched a lot of people.they are all strays lovely natured and relied on guests to feed them.These dogs face a winter of misery I have asked the hotel if they can leave food for these animals so they dont starve even if its outside the hotel V hard to get dog rescues for this area.If the hotel do this compationate act I will be back to see them with a mass booking next year and they will then be getting 5 stars from me .If the hotel does not support the welfare of the dogs they allowed on their premises I wont be able to go back.

Room Tip: 629 630 to 643 right by quiet pool
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  • Stayed: September 2012, traveled with family
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2  Thank pat m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,300 - 1,306 of 2,236 reviews

Reviewed November 1, 2012

Reality check: Hello! THIS HOTEL IS AMAZING !!!!

Please dont take any notice of the negative reviews here- some people obviously were born wrong. This hotel is pure luxury, quality, and beautiful. Service is excellent. Value for money, excellent. I stayed here 5 days at the end of season, (oct 2012), and the food, room, weather, staff and whole experience was flawless. If you want a nice relaxing experience in a beautiful location, you will not be disappointed, that is, unless you were one of these born moaners! Enjoy! =)

  • Stayed: October 2012, traveled as a couple
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4  Thank DHthanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

just back from 1 week here right at the very end of the season and whilst the hotel wasn't deserted, most of the guests were like myself booked to stay at the nearby Mitsis Serita beach.
The hotel is so beautiful and very new - although some areas are starting to look old already and could do with a touch up out of season.
The staff were mostly lovely and helpful especially the receptionists but a few of the usual miserable old soles working behind the bars!
the main downfall i found with this hotel was the location, its advertised as being 3km from hersonissos, after walking took 2hrs I'm pretty sure its further than that!
Also we did have 2 rainy days whilst staying here (it was the last week in october) and the outdoor bars and creperie closed, entertainment was called off and the restaurant was cram packed as a lot of the seating is outside so no enough seats.
All in all though we have had a great week and for someone looking to have a relaxing holiday in sleepy anissaras it would be a great choice.

  • Stayed: July 2012, traveled with family
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2  Thank Brickett29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

Firstly we are not overly picky or moan at everything people but there is no way that this hotel can be classed as a 5 star hotel. Having being spoilt previously at two hotels a stones throw away from the Mitis, we expected great things and indeed on first arriving the hotel looks very impressive. Having read all of the positive reviews we are scratching our heads as to why we have not had such a great time. As mentioned in an earlier review this hotel is definitely a case of " fur coat and no knickers". I also believe that if any management read this and were honest they would admit that this hotel is run on offering the bare minimum to offer an all inclusive experience. Beachside huts offer only wine/ beer re. alcohol, and a couple of occasions drinks from the main bar were watered down and the food is very repetitive in the restaurants. I think if you are "trading up" then maybe this hotel seems a great place and I can only think this is the reason for so many good reviews, but if you are used to a luxury feel to a holiday please think twice before booking, it is
truly 3/4 star at best. Apart from the actual look of the hotel which is impressive there is nothing to give the guest the feel of something special. We as a family feel cheated and to repeat we are not hard to please people and there were many disgruntled people staying here who thought exactly the same as we did, I am amazed at how many positive reviews there are and this was really what sold this hotel to us. Maybe certain holiday companies should visit and re look at ratings for
this hotel This is the first hotel that we stayed in which we would never return to.

  • Stayed: October 2012, traveled with family
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6  Thank simbow66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012 via mobile

Where do I start beautiful outlook but food very poor watered down drinks and miserable staff. Cats and dogs everywhere wipe tables down with stinking cloths. I can only compare the food to a school dinner hall Luke warm and same thing day in day out. Animation are a pain keep coming and waking you asking if you want to do things constantly they never get the message. Pools beautiful but freezing cold.
You can only get beer and wine from pool bars if you want spirits you have a long trek to the main bar. Beach awful if you can call it a beach I would rate this hotel four star at a push. Overall this hotel is beautiful but appears to be run on a very tight budget poor quality coffee and watered down juices and spirits poor quality and also watered down. Not enough seating areas fur coat no knickers!!

  • Stayed: October 2012
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3  Thank Hethbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

A great hotel, we stayed here for 11 nights from 19th October. Rooms were beautiful, clean, spacious, we stayed on the 2nd floor of the main hotel, Food was good in the main restaurant and all the individual restaurants were great too! Maria in the champagne bar deserves a special mention, hope you get to keep your job next year, Would like to revisit at the start of the season when a little more is open in the area. Recommend sparrow travel agents, on the beach road to the left to book the trips, we got Spinalonga trip for 20 Euros cheaper than our rep offered, she just could not be bothered so why would we give her commission!!

  • Stayed: October 2012, traveled as a couple
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1  Thank Marilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

A beautiful hotel had 14 nights from 11th October (10 days of sunshine, 4 of showers). Rooms were beautiful, spacious and comfortable. Our only complaint was being given room 116 (rooms 112-120) had a roof directly in front of the balcony so you had no sunshine and no view whatsoever. These rooms should only be used as courtesy rooms. We complained and were eventually moved 5 days later the reception staff kept saying "it is a 5 star hotel" no 5 star hotel would put you in a room with a roof practically in touching distance. Food was good in main restaurant a little bit repetitive but always something for everybody. The other restaurants were excellent. Staff at this hotel were excellent to name a few - Maria in the Champagne Bar, Christina and Gregory in the Night Bar and Nomika and Gorgios (if the name is incorrect he is married to a Liverpudlian) in the main restaurant. Entertainment apart from Animation was practically non-existent this does need some attention.

Room Tip: Avoid Room 116 unless you want a roof directly in front of your balcony.
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  • Stayed: October 2012, traveled as a couple
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3  Thank Hikers207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mitsis Laguna Resort & Spa

Address: Anissaras, Hersonissos, Crete 70014, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Hersonissos > Anissaras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Anissaras
#1 Family Hotel in Anissaras
#2 Romantic Hotel in Anissaras
Price Range: $132 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mitsis Laguna Resort & Spa 5*
Number of rooms: 351
Official Description (provided by the hotel):
LAGUNA RESORT & SPA lies on the beach of Anissaras in the area of Hersonissos in Crete. It is a majestic and luxurious 5-star hotel with a state of the art Wellness Spa that provides premium service. Guest accommodation includes 351 luxurious rooms, consisting of 180 bungalows (34 of which shape a small island, surrounded by a lake and the rest are family bungalows), 90 beautiful sea view and garden view rooms, 79 superior rooms in the main building, and 2 presidential suites with a private pool for each. A number of infrastructures and facilities such as meeting rooms, tennis courts, beach volley, mini soccer court, gym, 3 seawater swimming pools, a kid’s pool, water slides etc. make the hotel an entertainment paradise for guests of all ages. The hotel places great importance on high quality gastronomy, as guests can try various gastronomic selections in the resort’s 7 restaurants and 4 bars. ... more   less 
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Also Known As:
Mitsis Laguna Hotel Anissaras
Mitsis Laguna Resort & Spa Crete/Anissaras, Greece

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