We booked and paid in full for an acropolis View suit. We paid Late 2012 and the hotel and Expedia didn't contact us at all. We arrived after a long flight from Sydney. Our transfer company were great. After seeing that the Hotel was closed the driver took us to another hotel to try and get 2 rooms as we were travelling with friends. this hotel was booked, being 5pm on a Saturday. The reception at this hotel was great and tried ringing around for rooms. They arranged for the Novatel to hold us the rooms. We arrived around 7pm and our transfer driver stayed with us and made sure we were safely in the hotel. Sia at the front counter was excellent and sorted everything including tours for later in our trip that left from another hotel and rearrange the pick ups for the trip the next day. I couldn't fault the service from the Novatel. I will write a review of the Novatel and the Theoxenia later. Some of the best service we have received anywhere. Expedia however has not been diligent as the closed hotel was still on there site when I checked later. I have asked for a refund from expedia and was told that they would look into it. this process was to take up to 10 days. My correspondence was on the 29th. Sept (Approx.) Local time. and since the initial response I have had no further contact. I thought it was pretty bad form to receive an email asking us to rate our stay from Expedia after already making my complaint.
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- Also Known As:
- Eridanus Hotel Athens