I originally booked the Plaka hotel through Easyjet a low cost UK airline. About 2 months before we were due to arrive the Plaka was scheduled to close for the winter for construction. At the time I was assured they would be opened on time. Sure enough 4 weeks before I got an email from Easyjet saying that we were going to be relocated to Hermes their sister hotel. I was a little disappointed as I wanted to stay at the Plaka. Anyway, we arrived and check in was quick. Our room was for a triple occupancy. The only problem we had was, we could smell cigarette smoke in the hallway. We complained to the front desk associate and he gave us a smaller room on the first floor. We opted to stick it out in our original room.
The next day during breakfast Maria the assistant manager came round to visit and see how everyone was doing if we had any questions or complaints. We told her everything was fine except for the smoking neighbours.
Overall this is a nice hotel with updated furnishings. The breakfast was a good mix and some items changed during the few days we were there (Which is not typical of most hotels).
I found the staff friendly and the housekeeping and breakfast staff hard working. Food was always being replenished/ tables cleared and rooms cleaned. The location is good... close to shops, restuarants and the metro.
The only thing that could improve would be smoke detectors in the hallways, bathrooms and suites as this would discourage the would be smokers. It would also be nice if management would enforce the non smoking rule. After all this hotel is smoke free!
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- Also Known As:
- Hermes Hotel Athens