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Review of Stanley Hotel

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Stanley Hotel
Ranked #86 of 325 Hotels in Athens
Buenos Aires, Argentina
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“if I had known...”
Reviewed September 4, 2013

The hotel was in a quite unsafe area. Altough easy to get there by metro, I find it was further away from center tan I would liked it to be....no nice nightlife around, not even one nice restaurant near.
As for the hotel it was extremely busy with crouds of teens who occupied every ounce of common space (breakfast area, computers, lobby, rooftop decks, etc.). The room was large, and so was the bed, but poorly cleaned.
Not reccommended....

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank InaRRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, September 11, 2013
Dear Guest,

We would like to thank you for staying with us at The Stanley and sharing your experience on Trip Advisor. We apologize that your experience was not ideal and would like to know about to help us better improve our property for future guests.

First, while we are happy to hear you found your room and bed large and comfortable we are troubled to hear that you felt it was poorly cleaned. If possible, please elaborate on this via the Trip Advisor message functionality, as we will address these issues immediately internally.

Second, we can assure that our neighborhood is quite safe to walk around day or night and there are many fantastic restaurants, bars and cafes within walking distance. Trip Advisor’s number one rated restaurant is just a few blocks away from The Stanley. In addition, The Stanley is the closest 4-star hotel to Gazi, a neighborhood with some of Athens best nightlife and restaurants. Should we have the opportunity to welcome you back, we would be happy to recommend any number of unique and authentic places to eat or drink in close range to The Stanley.

Thank you again for your feedback as it helps us improve our property for future guests. Despite your comments, we hope we have the chance to provide you a second impression of The Stanley the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

This is an average clean hotel in a great location. What makes this hotel such a bargain is the service. Christos, at the front desk, went above and beyond to help us find our way around the city & turned us on to some great food! We had to take a cab to the ferry early in the morning and he scheduled that for us. It was waiting for us in the morning as promised. You are steps from the metro station. There is a great little wine bar across the street and Great food @ Alexander the Great right around our corner. I will definitely stay here when I am back in Athens.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melmyers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, September 11, 2013
Dear guest,

Thank you for you sharing your experience on Trip Advisor and choosing to stay at The Stanley. We are happy to hear that you found our staff helpful and friendly. We strive to provide an excellent level of service so it is rewarding for us to hear this kind of feedback from our guests.

We look forward to seeing you again the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2013 via mobile

We were very dissatisfied with our first room. Make sure you ask for a room with a tub in the bathroom. Our first room had a shower base and just a curtain. If you have never showered in such a shower, you will almost flood the bathroom floor. The front desk staff was most responsive and gave us a new room that was acceptable. I left some toiletries in the first room. The cleaning staff brought these to our new room. I was impressed with the hotel service. The food was good and you can't best the view. There is a drop off laundry service a block away. I was pleased with this service. The hotel is not in the best part of town. The staff did their best to make our stay pleasant.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EPBat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, September 11, 2013
Dear Guest,

First, thank you for staying with us at The Stanley and for sharing your experience on Trip Advisor. We are glad to hear that you found our staff flexible and helpful, enjoyed our rooftop view and restaurant.

Second, we do have a variety of rooms with different bathroom configurations and do our best to ensure we accommodate our guests based on your preferences. We are happy to hear that we were able to find an acceptable solution for you, though do apologize you were not satisfied with your initial room.

We hope we have the chance to welcome you back to The Stanley the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 2, 2013 via mobile

Old hotel with old interior design... I expected more from a hotel placed in the center of Athens. Minimum renovation in the interior and not so clean. The breakfast was ok... Too expensive for what?
The parking is helpfully served but you pay extra and no free wifi! So you pay only for the bed!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stavri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, September 4, 2013
Dear Guest,

Thank you for staying at The Stanley and sharing your experience on Trip Advisor. We strive to provide clean and comfortable rooms at a great value and regret to hear that this was not your experience, as the large majority of our guests are completely satisfied with their accommodations.

If possible, we would like further information from you regarding your comments about cleanliness and your displeasure with the interior of our hotel. Cleanliness is something we take very seriously, so we would very much appreciate more detail about this comment so we can address it internally. Additionally, we are always looking to improve our hotel so a more articulate description of what you found unsatisfactory in our interior will be extremely helpful for us. We would be very grateful if you direct message these comments to us via the Trip Advisor site function.

Lastly, we would like to clarify that we do offer free WiFi throughout the property – in both our bedrooms and common areas so your comment is misinformed. We would also like to point out that our facilities include a rooftop bar and restaurant with fantastic views of the city of Athens. We also have a rooftop pool that is free for all guests to use, so we do feel we provide more to our guests than just a bed.

Thank you again for your comments as it allows us the opportunity to improve our hotel for future guests. Despite your experience with us, we hope to have the chance to welcome you back to The Stanley for a second impression the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Athens hotels

Chicago, Illinois
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 1, 2013

The hotel offers free wifi probably because no on would pay for the service provided. The signal is very weak and the wifi is intermittent. It is very frustrating to use.
I found the staff helpful and friendly. The breakfast buffet was very good. The food in the restaurant was very good and prices were reasonable. The proximity of the metro made getting around Athens easy.

Stayed August 2013, traveled on business
Helpful?
Thank lesliejh1508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, September 3, 2013
Dear Guest,

Thank you for staying at The Stanley and for sharing your experience with the Trip Advisor community. We are glad to hear that you found our staff helpful, our location convenient, enjoyed our breakfast buffet and rooftop restaurant.

We would also like to apologize for your experience with our free WiFi service. We have had recent problems with our service and are trying to correct the issues as quickly as possible, including doubling our bandwidth and speed to the highest levels possible provided in Athens. Again, we apologize for the inconvenience and are confident that these issues will be addressed should we see you again at The Stanley.

Thank you again for your comments and for staying with us.

Best Regards,
Guest Relations Management
The Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
183 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed August 29, 2013 via mobile

This hotel offers reasonable value with dated accommodations, ok breakfast and the bonus in the heat of a rooftop sun deck & swimming pool.

However the area around the hotel seems dangerous to walk and is certainly beside if not in the red light district. When following directions to the local supermarket I took one wrong turn and found myself on a street with women in doorways offering services.

The saving grace location wise is the metro stop literally 50m from the front door which will going you to any part of the city centre in 2-4 stops. However this does stop at midnight.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank journeyman29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, August 30, 2013
Dear Guest,

Thank you for staying at The Stanley and sharing your feedback with the Trip Advisor community. We are glad to hear you felt you received a good value, found our location convenient, and enjoyed our breakfast buffet and rooftop pool.

We would also like to address your comments regarding our location. Our neighborhood is currently in the process of gentrification, with many new cafes, bars, restaurants and art galleries opening regularly. It is not dangerous to walk around day or night, and some of the best restaurants and nightlife in Athens are within walking distance. Trip Advisor’s number one rated restaurant in all of Athens is a few blocks from The Stanley’s doorstep, and we are the closest 4-star hotel to Gazi, home to the best nightlife in Athens.

We do hope to have the opportunity to welcome you back to The Stanley once more, and will be sure to direct you to some very interesting and unique places in our neighborhood.

Best Regards,
Guest Relations Management
The Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allegany
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 28, 2013

The hotel is conveniently located over a metro station. The breakfast has a wonderful selection. The rooftop has a pool and an incredible view of the Acropolis. The front desk staff was friendly and professional. There is street noise if you are on the side with the Acropolis view but it was tolerable. I would recommend this hotel without any hesitation. I travel the world every year and found that this hotel is an excellent value.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, August 30, 2013
Dear Guest,

Thank you so much for staying with us at The Stanley and for sharing your very positive feedback on Trip Advisor. We are glad to hear you enjoyed your stay so thoroughly, found our staff friendly and helpful, our location convenient, and had a chance to enjoy our rooftop pool and Acropolis views.

We look forward to seeing you again the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanley Hotel

Property: Stanley Hotel
Address: 1 Odisseos | Karaiskaki Square, Athens 104 37, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 325 Hotels in Athens
Price Range (Based on Average Rates): $
Hotel Class:4 star — Stanley Hotel 4*
Number of rooms: 389
Official Description (provided by the hotel):
The Stanley Athens Hotel is a four (4) star hotel, located in Karaiskaki Square near the center of Athens. We are directly in front of the Metaxourghio Metro station, a taxi stand, and tour bus stops, making travel around the city easy and convenient. We feature a stunning rooftop terrace with views of the Acropolis, a swimming pool, bar, and restaurant. ... more   less 
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