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“Fine if you plan to be out all day and eat somewhere else.”
2 of 5 bubbles Review of Stanley Hotel

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Stanley Hotel
Ranked #85 of 325 Hotels in Athens
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fine if you plan to be out all day and eat somewhere else.”
2 of 5 bubbles Reviewed July 29, 2013 via mobile

The hotel itself is not a 4 star hotel, I would say its not much higher than a 2star. We arrived at 5 in the morning, and were told to sleep in the lounge as our room was not ready till 7.30 am-but when I offered to pay for another room they suddenly had a room available for us- we were so tired we just paid and went to sleep. The rooms were fine-basic, shower is small and the walls are very thin. Our air conditioning leaked and made the room smell. But as we were out all day, for somewhere to put your head down its fine. The bar on the roof is lovely as is the view and the pool. However, service at the restaurant there is non-existent. We were sat for 15 mins inside before leaving as no one was helping us.
Breakfast was basic, usual, although on the last morning, and thankfully it was the last-we found a cockroach by a wall-it was dead, and I did inform the staff-and they did deal with it right away-but I wouldn't have eaten in there if I had seen it on our first day.
The reception staff are helpful, other than the night manager- it's close to the centre and the bus tour.
Overall, not bad, not great, wouldn't stay here again, but for a few days if your on a very tight budget, why not.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cafecritic1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, August 12, 2013
Dear Guest,

We would like to thank you for taking the time to share your feedback on The Stanley and for choosing to stay with us. We are happy to hear that you enjoyed our rooftop bar and pool, found our reception staff helpful, and found our location convenient.

We would also like to thank you for your comments regarding early check-in, your air-conditioning, and your comments regarding our staff responsiveness. First, our normal check-in time is 2pm in the afternoon. However, we do attempt to get our early-arriving guests in to their rooms upon arrival but this is not always possible. We recommend that all of our guests inform us of their arrival time beforehand so that we can do our best to accommodate your schedule. We do apologize that your early arrival caused you an inconvenience.

In regards to your comment regarding your Air Conditioning unit, we would love more information if possible so we can ensure we correct the problem. Please direct message us either your last name or room number so that we can investigate and address as necessary.

Lastly, we would greatly appreciate more information regarding our restaurant staff. If possible, please send us any additional information you can about your experience with our staff so that we can address directly with our internal teams and correct these issues for future guests.

While we regret to hear that you do not think you will return to The Stanley, we hope to have an opportunity for a second impression and are confident we will deliver a better experience to you upon your return.

Thank you again for your comments.

Best Regards,
Guest Relations Management
The Stanley
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Cleveland, Ohio
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed July 28, 2013

I recently stayed at the Hotel Stanley in Athens. It is a very comfortable hotel, clean, well organized. The staff was so friendly and helpful. The location is great. There is an excellent restaurant on the roof with a view of the Acropolis.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philgig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, August 12, 2013
Dear Guest,

Thank you for staying with us at The Stanley and for sharing your experience with the Trip Advisor community. We are glad to hear you enjoyed your stay with us so thoroughly and hope we have the chance to welcome you back in the future.

Best Regards,
Guest Relations Management
The Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

My husband and I stayed there in the beginning of June. When we got to our room, instead of a Queen bed, we had to single beds put together. We asked for another room with one queen bed, but they told us they didn't have it, and to check the next day. The two beds ended up not being an issue, and we chose not to ask for another room the next day (we didn't want to go through the trouble of changing rooms). Another issue was the shower. We had to hold the shower head to take a shower, otherwise there was water all over... we couldn't figure out how to make the shower head stay in place during the shower, but this might be an issue every where, the other 2 hotels we stayed (in Mykonos and Santorini) had the same issue. Other than that, everything was very clean, the room was spacious. the breakfast was delicious!!! I didn't have the chance to go to the pool and the terrace unfortunately. Also, the hotel was a little too far from main attractions, like maybe a 20 minute walk to the closest main attraction, which was not an issue to me, I like walking, but some people prefer staying closer to main attractions.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Biasanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, August 12, 2013
Dear Guest,

Thank you for choosing to stay with us at The Stanley and for sharing your feedback on Trip Advisor. We are glad to hear that you found your room clean and spacious and enjoyed our breakfast buffet.

We would also like to thank you for your comments regarding your room with single beds and the issue with your shower. We have since added more double and queen sized beds throughout our property to ensure a greater abundance of choice for our guests. Additionally, we regret to hear that you had an issue with the showerhead. If possible, please direct message us your name and or room number as the experience you described is not expected and we appreciate your help in correcting it. We would like to reiterate our gratitude regarding your comments as it allows us to address issues that are most important to our customers.

Thank you again and we hope to see you at The Stanley the next you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
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Oslo, Norway
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

Ask for a room on the quite side of the street. Slept so much better with a quite street outside. The first room I had was also quite dusty. I liked the other room better so the staff was helpful. The rooms are quite noicy tough (people walking in the hall way/ could hear nabour use the toilet). I liked the rooftop very much.Breakfast was also good.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miramar90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, July 24, 2013
Dear Guest,

Thank you for staying with us at The Stanley and for sharing your feedback with the Trip Advisor community. We are glad to hear that you enjoyed our breakfast buffet and had a chance to spend some time on our rooftop terrace.

We would also like to apologize that you were dissatisfied with your first room, but are glad that we were able to accommodate you with an interior facing room to ensure an excellent night’s sleep.

We do hope to welcome you back to The Stanley the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falmouth, England, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed July 20, 2013

They rate themselves 4 stars. Dont believe it. It is barley 2. The staff were cery nice and the food was good but that was it. The building was old and smelly, the air con was very noisy. Just looked terrible and the beds were lumpy and horrible. The balconies are dangerous as they barley have a hand rail.

Go to the Hilton Athens!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL_PSYCHIAS, Υπεύθυνος Δημοσίων Σχέσεων at Stanley Hotel, responded to this review, August 13, 2013
Dear Guest,

Thank you for choosing to stay at The Stanley and sharing your experience. While we are glad to hear that you found our staff friendly and enjoyed our food, we disagree strongly with a few of the remarks in your review.

To be clear, our star rating is not self-appointed. We are rated a 4-Star hotel by the Greek National Tourism Organization who is the competent authority to rate hotels. Additionally, the guardrails on our balconies are 97cm high, and comply with all associated regulations as guest safety and security is one of our biggest priorities. We have never had a safety issue with any of our guardrails.

Lastly, we regret to hear you were not satisfied with your bed and overall were not satisfied with our property. We would like to point out that our beds are fairly new and in very good condition. While we agree that the Hilton is also an excellent hotel, we would like to point out that it is not only a different category of hotel, but is roughly triple the price of our rooms. We strive to provide all of our customers an excellent value, comfortable room, and great level of service. While we understand everyone is entitled to their own opinion, we can gladly say that your perspective is in the minority.

Despite your feedback, we hope to have the opportunity to welcome you back to The Stanley once more for a second chance.

Best Regards,
Guest Relations Management
The Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Athens hotels

Auckland Region, New Zealand
Level Contributor
113 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

Good can recommend but as a 3 Stary Plus not a 4 star. Service and everything is good only the room ambience could be better, Location not bad as from the hotel for 3 Euro to 4 Euro I was able to go to City centre by Taxi. My expirence was good only if the room ambience could be better.

Room Tip: Can opt for the hotel not bad.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vipin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, July 19, 2013
Dear Guest,

Thank you for choosing to stay with us at The Stanley and for sharing your feedback on Trip Advisor. We are happy to hear you enjoyed your stay and would recommend The Stanley to others.

We would also like to thank you for your comment regarding the room ambience. We are constantly looking to improve The Stanley to ensure the best possible guest experiences, so we would greatly appreciate if you could elaborate on this for us. If you have time, please send us a direct message further describing your thoughts. This kind of feedback is very helpful to us as we continue to improve our property.

Thank you again for staying with us and for your comments. We hope to have the opportunity to see you again the next time you are in Athens.

Best Regards,
Guest Relations Management
The Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North-west
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

Excellent hotel, staff very helpful, nothing too much trouble. Amazing views of the acropolis from the roof terrace and the use of the pool was great. Metro station very close by a big plus. Room was large, with a massive double bed which was very comfortable and a memory foam topper. We asked for a top floor with a view and got exactly that. Great hotel and would use again as terriffic value for money.

Room Tip: Ask for floor 7, with a view of the Acropolis
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lilith_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStanley, Guest Relations Manager at Stanley Hotel, responded to this review, July 17, 2013
Dear Guest,

Thank you so much for your excellent comments and for staying with us at The Stanley. We are so glad to hear that you enjoyed your stay so thoroughly. We aim to provide an excellent level of service at a reasonable rate, so it is wonderful to see this kind of feedback from our guests.

We would love to welcome you back to The Stanley the next time you are in Athens. Thank you again.

Best Regards,
Guest Relations Management
The Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanley Hotel

Property: Stanley Hotel
Address: 1 Odisseos | Karaiskaki Square, Athens 104 37, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 325 Hotels in Athens
Price Range (Based on Average Rates): $
Hotel Class:4 star — Stanley Hotel 4*
Number of rooms: 389
Official Description (provided by the hotel):
The Stanley Athens Hotel is a four (4) star hotel, located in Karaiskaki Square near the center of Athens. We are directly in front of the Metaxourghio Metro station, a taxi stand, and tour bus stops, making travel around the city easy and convenient. We feature a stunning rooftop terrace with views of the Acropolis, a swimming pool, bar, and restaurant. ... more   less 
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