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“Not a crowning achievement”

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Crowne Plaza Hotel - Athens City Centre
Ranked #43 of 326 Hotels in Athens
Certificate of Excellence
High Wycombe, United Kingdom
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not a crowning achievement”
Reviewed September 2, 2013

Really very poor compared with other Crown Plazas that I have stayed with in the past. The sheets on the bed were not fitted and when I complained I was told nothing could be done. The hygiene and cleanliness of the hotel is suspect. I watched staff wipe down a table with a napkin and then leave it on the table for the next guest to use! Overall a complete failure for Crown Plaza. And the Internet is slow and unreliable. Give this Crowne Plaza a miss and stay somewhere else in Athens.

Stayed September 2013, traveled on business
Helpful?
2 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel - Athens City Centre, responded to this review, September 20, 2013
Dear Mike B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding housekeeping, cleanliness and customer service which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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811 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Liverpool, England, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 27, 2013

Good hotel with , location is within Walking distance of city centre, the pool on the top floor is good but small only issue was that wifi was extra which is a bit like macdonalds charging for a bun !!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iain R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 6 Contributor
295 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed August 18, 2013 via mobile

We spent two nights in august 2013. We stayed on the fifth floor in a comfortable and very quiet room. The bed is very comfortable. Breakfast is good with fresh orange juice and acceptable coffee. The fitness facilities are ok. The pool does look a lot bigger in the pictures, and we did not use it.
We were a bit disappointed about the extra charge for wifi, it seems a bit old fashioned in 2013?

Stayed August 2013, traveled as a couple
Helpful?
1 Thank WebbDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruxelles, Belgique
Level 4 Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 16, 2013

Standard Crowne Plaza. Confortable rooms and very nice bathromms. Very quiet location. Nice top floor, one side with a small pool and terrasse and other side for breakfast. I love the fresh orange juice machine. Just a pity the bar closes at midnight...

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View, California
Level 6 Contributor
111 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 16, 2013

I stayed 4 nights at this hotel while visiting Athens for the 2nd time. As I am an IHG Platinum member I was offered express check-in, a room upgrade (club floor), wi-fi, and a fruit basket upon arrival. The hotel's location is very nice and residential, and also very close to the metro (5 mins walk) blue line that connects straight to the airport and all of Athens main attractions. Next to the Crowne Plaza there's very nice restaurants (try Oroscopo, it's great!) and also the Hilton, which has a beautiful roof top bar (all walking distance).

There's a swimming pool at the rooftop (small, but nice to refresh yourself after a day's tour) and 2 restaurants with buffet breakfast in one of them. The rooms are very comfortable with nice finishings, cable TV, nice spacious bathroom, bathrobe, slippers, iron, etc. The only negative point of the room was that the closet was small, and located next to one of the twin beds, which made access to it very hard.

Overall, service was ok, I ordered a change of pillows and extra towels and they came right away. The interior decor is a bit "over", with neon lights (blue in some floors, red in others) but that didn't bother me at all. I would definitely stay there again as it's a good escape from the very busy and overwhelming touristy neighbourhoods of Athens.

Room Tip: Ask for an upgrade to the club room, but the "club" itself is no big deal so not worth pay...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobeTrotterFromRio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex, United Kingdom
Level 6 Contributor
83 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed August 16, 2013 via mobile

Our family of 4 had a good 3 night stay in a club room with 2 very comfy double beds. Lovely extras provided like lavender pillow sprays, fruit, good coffee ( although sadly this wasn't replenished). Lovely bathroom, well lit with lots of shampoo etc.

Breakfast was on the roof terrace. Not a bad choice, best but was the machine to make 100% fresh orange juice. It was very hot up here though.

The club lounge is good only for drinks, and pc with Internet.

We had free wifi throughout the hotel which was very good and never let us down.

Staff were helpful and friendly.

The pool was the only downside. Very small and freezing cold.

Taxi from Athens center to the hotel was less than 4 euros. Not worth taking the metro at those prices

I would definitely return to this hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheluvz2travl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level 6 Contributor
92 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed August 11, 2013

It was just ok for short stay for 2 days in Athens. Some minor things didn't really add value, like no free wifi, expensive breakfast and minibar. But we had very fast check-in with room upgrade and room service food was great. Location is good, not far from subway.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pavel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel - Athens City Centre

Property: Crowne Plaza Hotel - Athens City Centre
Address: 50 Michalakopoulou, Athens 115 28, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Athens
#25 Luxury Hotel in Athens
#38 Business Hotel in Athens
#46 Family Hotel in Athens
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel - Athens City Centre 5*
Number of rooms: 191
Official Description (provided by the hotel):
Crowne Plaza Athens City Centre hotel is situated in the heart of Athens, very close to the historical sites of Athens,only 10min. from Acropolis, the traditional Plaka area (old town) and Syntagma (Constitution) square. Its excellent location attracts both business and leisure travelers.Being outside the restricted traffic zone provides parking facilities and becomes a favorite meeting place.The hotel is only 5min. walking distance from metro station 'Megaro Moussikis' and 30min. by car from El.Venizelos International airport. All rooms (standard, club rooms and suites of elegant comfort), are equipped with wireless highspeed internet access. Also the Business Centre which is located at the lobby area offers to all registered guests half hour free internet access per day.The 14 renovated convention rooms with wireless connectivity are suitable for professional and social gatherings.'Ambrosia Restaurant' with Greek and international kitchen promises moments of tasteful enjoyment and ultimate relaxation.'Nectar Bar' located on the ground floor is the perfect meeting place to enjoy your favourite drink or snack. In the summertime at theroof garden pool (complimentary use), you may enjoy the panoramic view of Lycabettus hill and the Acropolis. You may begin or end your day with a refreshing workout in our gym, or have an appointment for massage or sauna. ... more   less 
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Also Known As:
Crowne Plaza Athens
Holiday Inn Athens
Crowne Plaza Hotel

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